Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an air cooler which arrived bang on time but unfortunately had a fault and was not working properly. I started a return request immediately and a collection was sorted the next day with a full refund within 10 days. Dissapointing that the device didnt work but very satisfied with the way the company efficiently dealt with it.”

Helpful Report

Posted 5 years ago

“Very pleased with Appliances Direct, gave us an initial delivery which we were happy with. However, received a new delivery 3 days earlier - really pleased! Quick, efficient.”

Helpful Report

Posted 5 years ago

“Super quick and efficient, only a couple days wait for my delivery/install. Removed the old one, put the new one in and took the old one away with no issues.”

Helpful Report

Posted 5 years ago

“Really great service, unfortunately the product was damaged ,but appliances direct promptly sorted out the return, arranged a pickup and a refund in less than 10 days. Great communication and interpersonal skills throughout. Will definitely buy from again!”

Helpful Report

Posted 5 years ago

“If you want to purchase any items from Appliance Direct, make sure its in stock otherwise you could be waiting 3 months+, no communication whatsoever please avoid!!!!”

Helpful Report

Posted 5 years ago

“When the delivered appliance was not working they were very good in replacing it even dealing with the manufacturer that were a nightmare to contact.”

Helpful Report

Posted 5 years ago

“Great products to choose from at good prices, easy to order, delivery was quick. Had a issue with one of my product's, emailed customer services, product was replaced within a week. excellent.”

Helpful Report

Posted 5 years ago

“Cheapest price l could find. Delivered as promised. Delivery men phoned 20 before arrival which was much appreciated. Delivery men very helpful.”

Helpful Report

Posted 5 years ago

“Fortunately my pressure washer didn’t suffer any damage so I had no reason to contact customer service. Must say it was a good price and a speedy normal delivery !”

Helpful Report

Posted 5 years ago

“Great customer service.”

Helpful Report

Posted 5 years ago

“Awful company -sit over an hour to talk to somebody about a problem a oven that didn't work and a damaged back panel in the end gave up ! Entered it online and there still messing about now Wednesday I have kindly asked for a replacement for obvious reasons and there still messing me about -Certainly AVOID these there customer services is appalling so wished I would have purchased from CURRYS !”

Helpful Report

Posted 5 years ago

“When the ice maker arrived it was not functioning correctly. Contacting the company was not easy 30 minutes on hold. They arranged for collection but put the wrong address for collection so of course the driver was told nothing to collect. A wasted day waiting in. After more time on hold finally sorted. Item was collected and after two day a new one arrived which worked correctly. No issues at all with the product or the response in sorting a replacement in the end, just the process was frustrating. In future their online contact form proved much more efficient than phoning. The on hold music was awful, really really awful.”

Helpful Report

Posted 5 years ago

“Kept me informed every step of the way, by text, email and phone! Very courteous delivery man, all in all no complaints, an excellent service all round!”

Helpful Report

Posted 5 years ago

“Yes very good”

Helpful Report

Posted 5 years ago

“All good, was given updates on where my delivery was and it was delivered within the times given the next day.”

Helpful Report

Posted 5 years ago

“Once I had bought the items they kept me in the loop with delivery schedule arrived on time great experience will use again”

Helpful Report

Posted 5 years ago

“I got what I ordered at a competitive price. Delivered as promised. Did not have to contact company as there was no need.”

Helpful Report

Posted 5 years ago

“Fast delivery and notifications at each step! Iv used this company before and will definitely use again !”

Helpful Report

Posted 5 years ago

“Very pleased with performance of delivery drivers. Good all round service and great price.”

Helpful Report

Posted 5 years ago

“So easy to deal with ... all good . ... I had been to a major retailer the week before and tried to purchase the same item and was told there was a 26 week waiting list !! ... Saw Appliances Direct on line that evening and it was delivered within 5 days ! .. Superb .”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews