Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,573 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,573 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good communication and professional service. Faulty item was promptly replaced, so all very good :)”

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Posted 3 years ago

“I bought a cooker for my brother as he is autistic and special needs. I arranged delivery and collection of the old cooker. I also arrange 5years insurance. The following day my brother was contacted and ask if he wanted to take out a better insurance . It was a scam and they somehow got the purchase information. Try to contact appliance Direct and it's a premium phone number that cost a fortune. Had to contact the my brother banks and cancel his debit card . Purchase details not secure.....”

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Posted 3 years ago

“Product was available quickly and price competitive. Unfortunately arrived damaged (only found after unwrapped ie after delivery team had left) but they answered phone quickly when I contacted them. They did try to persuade me to accept the product and have a discount but as I was unsure if the damage was only superficial, they finally agreed to replace. Was very happy that the replacement was delivered the following day, less happy that they only collected the damaged one 4 days later, a bit inconvenient to have an extra tumble drier in middle of the room.”

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Posted 3 years ago

“Difficult to order on line, Rang and spoke to a representative who completed tghe order which arrived safely 3 days later”

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Posted 3 years ago

“Amazing customer service, product stopped working less than a year, I got new same day and fast delivery.”

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Posted 3 years ago

“Add ons put up price but my electrq blue fridge freezer is lovely, I hug it!”

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Posted 3 years ago

“Happy with the appliance which was available when other companies were out of stock. Easy to order and was delivered very quickly.”

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Posted 3 years ago

“After giving a good review and later finding out the item was faulty I am very disappointed with the customer service I received to have the item changed. All I got was a string of emails and WhatsApp asking for the same pictures over and over. After a good few days and putting my foot down I was finally given a return label to post the item back for a refund/exchange. Its been 8 days since I posted it back to Appliance Direct and no one is getting back to me to tell me if they have received it or if my exchange is in the way. Word of advice, when invited to give a review use the item then wait a good few months. Not a happy customer”

Appliances Direct 1 star review on 16th January 2023

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Posted 3 years ago

“I needed a gas hob that was 58cm wide to fit the space of my existing unit. The model that was our favourite had both 58cm and 60cm listed in your description. I called your customer service to confirm the actual width and was assured that it was 58cm, so I ordered it. The hob arrived today and it is 60cm! Very disappointed, especially as I had been specifically assured otherwise. Not sure yet if I will return it or do some kitchen reconfiguration, at additional cost, to make it fit. Not good customer service.”

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Posted 3 years ago

“This item arrived very quickly, fantastic service as usual.”

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Posted 3 years ago

“Competitive pricing, fast delivery. Kept informed”

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Posted 3 years ago

“Orderd and then delivers when said”

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Posted 3 years ago

“ordered 2pm delivered next day 10am all good”

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Posted 3 years ago

“Very good seller”

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Posted 3 years ago

“Everything was fine with the delivery and the drivers were great. However, Appliances Direct charged me £30 for disconnection and installation of a fridge freezer, which was unplugged by us and plugged in by us. This is a rip off by the company, so very disappointing.”

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Posted 3 years ago

“Very poor service, delivered 5 minutes early, when I complained, the company said it wouldn't handle it.”

Appliances Direct 1 star review on 12th January 2023

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Posted 3 years ago

“Extremely fast delivery. Radiator exactly as I had hoped. Very happy.”

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Posted 3 years ago

“Fast delivery, good price”

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Posted 3 years ago

“Good value however delivery not when stated.”

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Posted 3 years ago

“Arrived on time and driver helpful and friendly, item as advertised”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,573 reviews