Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,528 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,528 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to phone as new hob didnt seem to be working on small ring after speaking with technician it seemed it could be my pan , which it turned out to be , they also refunded me the cost of my call as i used wrong number. Very happy with help i received and the hob is excellent”

Helpful Report

Posted 3 years ago

“Good customer services with efficiency, time management and quality of appliances they provide.”

Helpful Report

Posted 3 years ago

“Looked like it was in stock but it wasn't, charged on credit card on ordering then got delivery 6 weeks later.”

Helpful Report

Posted 3 years ago

“Excellent delivery and customer service. First time purchase and will be returning. Value for money and lots of choices. 5 star rating.”

Helpful Report

Posted 3 years ago

“Although the delivery of my fridge failed, their customer service responded quicky once I contact them about my case, and fully refund within 3 days! That was amazing! Wish the delivery can be improved next time!”

Helpful Report

Posted 3 years ago

“The communication was good apart from when I ordered my item I wasn’t told it was out of stock, I was told a delivery day 2nd December, then to be told 5th December, the to be told 13th December but the item turn up on 10th December. Just wish I was told it would be longer when I ordered on the 18th November as they were out of stock. Really pleased with item know it is here.”

Helpful Report

Posted 3 years ago

“The courier was rude and arrogant. Continually pressing the door bell with no patience.”

Helpful Report

Posted 3 years ago

“Excellent product and service. Delivered the next day as stated. Would definitely recommend.”

Helpful Report

Posted 3 years ago

“Got appliance on time. But cannot understand why it was delivered NEXT DOOR as we were in our property to accept delivery. We have many good neighbours.”

Helpful Report

Posted 3 years ago

“Delivery was supposed to be next day ( extra cost ) but in the event although the product was less than 20 miles away next day, DPD did not deliver for a further 24 hours.”

Helpful Report

Posted 3 years ago

“Fast delivery great product”

Helpful Report

Posted 3 years ago

“I placed an order and paid £9.99 for next day delivery. it's been 5 days and I still haven't received my item”

Helpful Report

Posted 3 years ago

“I have paid for next day delivery but have had a message saying something is up in the warehouse and not heard anything since.”

Helpful Report

Posted 3 years ago

“Simple online purchase procedure. Item as described and excellent value for money. Prompt delivery, received 2 days after purchase. Will definitely look to use Appliances Direct in the future.”

Helpful Report

Posted 3 years ago

“Good product at right price , delivery on day / time as expected . Delivery driver very polite and helpful .”

Helpful Report

Posted 3 years ago

““Hi 5 stars for customer services, friendly efficient communication.. good prices, delivery, returns and refunds 100% great Good seller 100% positive. Nothing to complain. 5 stars👌”

Helpful Report

Posted 3 years ago

“delivery took far to long so have not had time to evaluate the product yet”

Helpful Report

Posted 3 years ago

“Prompt, delivery as promised by helpful staff”

Helpful Report

Posted 3 years ago

“1st time we had used them, they did everything they said they would Totally fantastic”

Helpful Report

Posted 3 years ago

“Hello, I give 5 stars for your services,because they have good prices, delivery, efficient communication, returns and refunds 100% great. Good seller 100% positive. Nothing to complain. 5 stars👌”

Appliances Direct 5 star review on 6th December 2022

Helpful Report

Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,528 reviews