Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,318 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,318 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have had no problems ordering my freezer on line , ordered on a Sunday and next delivery day was Friday not convenient so choose following Monday . Had emails saying when dispatched, who was delivering and then day before the time slot was sent. Delivery guys were on time and very polite”

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Posted 3 years ago

“Found the item I wanted cheaper with these guys. Unfortunately the item was not as I hoped for. Item returned & refunded quickly & efficiently”

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Posted 3 years ago

“I needed a 70/30 Fridge Freezer that had to fit into a space that was 167mm high. I looked everywhere and this was the only one I found but it came to be perfect, lovely big fridge and 2 drawers for the freezer which is just perfect, the silver exterior is great also. Also love the bottle rack as they are always tricky on shelves.”

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Posted 3 years ago

“Brilliant company to deal with, fast and efficient service, customer service was fantastic and so helpful, can't complain. Thank you so much xx”

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Posted 3 years ago

“I wanted a new Belling gas double oven and hob for a plumber to fit in a couple of days. Appliances Direct were able to deliver my order in less than 24 hours ( I did pay extra for this) I was impressed with the speed of delivery 0940 in the morning ready for my Gas safe engineer to install. Both items recieved were well packaged and in perfect condition. There was good Email confirmation of order and delivery information, the delivery driver contacted me 30 mins before arriving at my property. This is the first time I have used Appliances Direct I would use them again.”

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Posted 3 years ago

“Ordering was easy and although my items was delivered separately it was quick and I was kept informed via email. I made enquiries and customer services was efficient and quick and checked my order and gave feedback. Items are of good quality and thus far seems to work as described. I will use this company again.”

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Posted 3 years ago

“Brilliant!!”

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Posted 3 years ago

“Very pleased with service and delivery. Price comparable.”

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Posted 3 years ago

“Great product Amazing service Goods really well packaged and arrive safely and quickly Can highly recommend Thank you”

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Posted 3 years ago

“Very good company to deal with, fast and efficient service, can't complain. I ordered a bosch food mixer with accessories on the Wednesday and received without damage or anything missing by Friday. The price was competitive as well, would highly recommend this company too. Well organized team effort, impressive, especially with the current climate we are in. Well done and a big thank you from me, Rob.”

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Posted 3 years ago

“Super speedy delivery”

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Posted 3 years ago

“As usual, easy to place order, delivered on our requested day, by helpful drivers, quickly unpacked and operational!”

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Posted 3 years ago

“Customer service was great and the delivery and returns process was even better. Definitely recommend 👌”

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Posted 3 years ago

“Very helpful, friendly service. Having had to have replacement fitted due to original machine being damaged, and it being over the Christmas/new year period, there were minimal delays, i was kept informed on a regular basis of progress with my order. Very good machine and good service”

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Posted 3 years ago

“Great coustomer service, I had to return a faulty item the process was very quick and a new item received, great prices, good service your in safe hands.”

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Posted 3 years ago

“Very pleased with the sink, fast delivery and was kept updated regularly.”

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Posted 3 years ago

“Very quick del wife said driver very ice”

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Posted 3 years ago

“Had an issue with a tumble dryer, it couldn't be fixed and a replacement was ordered and being delivered very quickly. Great customer Service team, can't fault them will use them again and also recommend them”

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Posted 3 years ago

“Flippin brilliant! My freezer died on Boxing Day, I was packed to the gunners. Ordered a freezer and larder fridge, both delivered in 48 hrs. Delivery updates every few hours. Lovely delivery chaps, so pleasant and helpful. I would come back to these guys any day. THANK YOU, GREAT SERVICE!”

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Posted 3 years ago

“Very excellent service. Glad I found them, so convenient. I would gladly recommend AD to family and friends.”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,318 reviews