Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,320 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,320 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered one of their cheap own brand (Electriq) fan assisted ovens on 29 Decemeber as our old one broke 3 days before Christmas. Luckily our microwave is oven as well so Christmas awkward but cookable. Paid for next day delivery but was by DPD not their own driver. Having said that it arrived within 24 hours and the first meal was cooked and eaten within 28 hours. Installation easy because it had 13A plug and we had spare socket close enough. Looks good and cooked well. Temperature markings could be a easier to see. The usual temps are at the bottom of the knob. My installation is at waist height. Installed under a worktop, setting correct temp with knob would be difficult to see accurately without kneeling on the floor.”

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Posted 3 years ago

“Excellent service, very helpful staff and great prices.”

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Posted 3 years ago

“Quick delivery and good communications”

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Posted 3 years ago

“from start to finish a super company to deal with. even between Christmas and new year they responded to a query.”

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Posted 3 years ago

“I ordered the air purifier and arrived next day very pleased with it”

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Posted 3 years ago

“Item easy to order and a good price. Initially there was a hiccup over delivery date but their customer services / escalate team sorted things out quickly & efficiently and kept me informed every step of the way. A gesture of goodwill means that I wouldn’t hesitate to use them again.”

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Posted 3 years ago

“Used the on line chat for advise and help.All questions answered and link sent so I could purchase Absolutely brilliant service and very quick delivery. WOULD NOT HESITATE TO USE AGAIN.”

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Posted 3 years ago

“Appliance arrived in the time slot, excellent service.”

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Posted 3 years ago

“Excellent. Ordering was easy and price was the lowest I could find. The item was delivered very quickly and in fact ahead of the scheduled date. Excellent all round.”

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Posted 3 years ago

“Excellent next day delivery and the best price I found on the internet”

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Posted 3 years ago

“Swift response and delivery. Great communication from the transport company, on time and in perfect order.”

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Posted 3 years ago

“Made wrong order of a bathroom tap. Called them the other day. Ordered a new and got it the day after including refund of balance. Very quick and helpful service.”

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Posted 3 years ago

“From ordering to delivery all went smoothly. I appreciated the telephone call the day before delivery, confirming the order, the next step and also giving me an option to take out an additiinal service and repair warranty. The delivery arrived within the allocated time, the two man delivery team were efficient and very polite. Thankyou Appliances Direct.”

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Posted 3 years ago

“The Appliances Direct item the cooker arrived at the time they said & the delivery driver placed the cooker & removed the packaging as requested. Excellent good service would definitely use them again.”

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Posted 3 years ago

“Revived my fridge/freezer quickly, delivery driver very helpful and understanding, very happy with order.”

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Posted 3 years ago

“Delivered on time, having problems with guarantee could not down load receipt to send to Meaco dehumidifier is working well”

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Posted 4 years ago

“Prompt and precise item order and delivery. No hassle on the order - and had someone call me up to confirm delivery a few days before which put my mind at peace given that orders during the pandemic were a bit up in the air always). The two men who installed the washer dryer were efficient and friendly and arrived at 8am (early but early in the 7am-noon window).”

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Posted 4 years ago

“Excellent service and Very pleased. Range cooker bought at good price. Good Communication from Appliance Direct and Delivery driver who contacted us to say they would be earlier than initially advised. Turned up on time, Put cooker in Kitchen, Removed all old packaging. We inspected cooker thoroughly and they left taking old range cooker with them. Polite, Careful and efficient. Could not fault them. Would use again.”

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Posted 4 years ago

“Arrived on time and delivered with no fuss with appliance taken into where requested. Packaged well and both workers were really helpful.”

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Posted 4 years ago

“Refunded my purchase very fast, I am happy with the service. Thank you”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,320 reviews