Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,197 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,197 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were a little worried buying an electrical product direct - but we had no need to worry - the tumbler driver was delivered on time and set up in the room of our choice -many thanks”

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Posted 3 years ago

“AD seemed to have a range of items not stocked by other providers that meet my requirements and price point; as well as having the item in stock. The item was competitively priced, but there was a delivery charge of £19.95. The item could have been delivered in a matter of days, but opted for a more convenient date 5 days out. As it transpired AD offered to deliver it on an earlier date that was convenient, so arrived in 2 days of ordering. Two hour slot confirmed the day before and had a call 20 minutes before delivery which was actually slightly earlier than promised. I couldn't really ask for more.”

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Posted 3 years ago

“Even arrived before the ETA”

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Posted 3 years ago

“We could not find a Dyson V10 extra locally and decided to order via Appliances direct who had a similar price and more importantly the item in stock! The item was delivered very quickly - no issues - no fuss.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Quick delivery as described works well.”

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Posted 3 years ago

“Firstly I never write reviews immediately upon receiving an item. It's been 7 weeks now since I first ordered the dehumidifier. The first one lasted 3 days then decided to die, upon calling AD they arranged the collection and redelivery without any issues. The replacement has been working as expected since. The company fulfilled my expectations and I've already recommended them to my nephew.”

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Posted 3 years ago

“Good service- arrived a day early and polite staff.”

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Posted 3 years ago

“My experience was excellent - I ordered a washing machine on Friday and it arrivedand was carefully installed by their team on the Tuesday. I have heard from others of long delays with deliveries due to a company reorganisation but that wasn't my experience.”

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Posted 3 years ago

“Delivered on time by Arrowxl who were first class. In terms of the item purchased it was goo value for money. the anoying thing was the 'follow up' phone call to check that my on line order was correct. In actual fact this is just a sales call to buy extended warranty products.”

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Posted 3 years ago

“Ordered my product and it arrived within 24 hours as expected. Delivery prompt and courteous. Product exactly as expected. Very happy so far”

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Posted 3 years ago

“Delivered two days earlier than first advised, courier kept me updated.”

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Posted 3 years ago

“Everything worked like clockwork.”

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Posted 3 years ago

“Next day delivery despite only paying for standard delivery!”

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Posted 3 years ago

“Great customer service with a delivery team to match. Would highly recommend.”

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Posted 3 years ago

“Easy to buy on site. Great information on products. Good customer service. Drivers brought my product up to my flat. Lovely and polite. Definitely use again”

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Posted 3 years ago

“Great service, quick delivery and quick replacement of the faulty first one. Great item second working fine. Thanks”

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Posted 3 years ago

“Good quality, helpful staff, stock delivery, prompt returns and refund. Thank you.”

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Posted 3 years ago

“Happy with all aspects of the business, was great to do business with ,thank you .”

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Posted 3 years ago

“Ordering and dealing with the company was fine, but the delivery company Dpd was a nightmare. They didn’t warn us they were coming, and came a day earlier than expected, they couldn’t deliver so took it to a shop some distance away and told us we would have to collect from there. As pensioners we were unable to do this, so contacted the delivery company who refused to deliver it to the house. We contacted AD who contacted the delivery company and got them to deliver to us, this still arrived without warning two days before the agreed delivery date.”

Helpful Report

Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,197 reviews