Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,115 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,115 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 3 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was in point. Item is in perfect condition so far. The delivery guys went above and beyond.”

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Posted 3 years ago

“We ordered table top dishwasher from Appliances Direct. Unfortunately (to our detriment) we did not measure the spot we intended to use. The dishwasher was too big for the area. The returns process was very easy. I was able to sort a return label in under five minutes. There was absolutely no fuss. My refund was processed promptly as well. They did deduct a nominal amount from my refund for the return. I accepted the terms of the return and refund happily. The customer service was top notch (I do customer service as a job and have high expectations) and I was very pleased with how easy everything was from ordering to delivery to collection and finally the refund. It is unfortunate that we made the mistake, however, I cannot fault Appliances Direct for how swiftly they handled my case.”

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Posted 3 years ago

“Brilliant friendly customer service from order to delivery would highly recommend”

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Posted 3 years ago

“Good communication great delivery drivers”

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Posted 3 years ago

“appliance direct .. very good came on time very plesant experience will use again thank you…..”

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Posted 3 years ago

“I found what I wanted at a price I was happy with, delivery was as promised and no damage.”

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Posted 3 years ago

“This doorbell was an excellent buy, and I would recomend this doorbell , it was delivered on time, it is very easy to install, I am happy with cost, I did talk to customer service who were very helpful and polite and eager to help me, I am very happy with my purchase.”

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Posted 3 years ago

“Delivery excellent, first class service, Excellent product very happy.”

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Posted 3 years ago

“First class service and products ! I had to send a cooker hood back ( ordered wrong product ) and received refund quickly no quibbles ! Great company”

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Posted 3 years ago

“Competitive prices and service. Would use again.”

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Posted 3 years ago

“The exchange was really fast. But i would be amazed if they take the faulty product.”

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Posted 3 years ago

“Right product at right price good service and prompt delivery”

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Posted 3 years ago

“Excellent Service. I bought a dehumidifier through them 8 month ago. It failed under warranty. I contacted them about it on a Saturday. They responded within the hour asking if I wanted to return it. I replied on Saturday evening that I did and again they responded within the hour with details of how to book a collection. Within 3 days of them getting the defective unit back they had checked it and sent out a new replacement unit.”

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Posted 3 years ago

“Excellent service If buy anything from them or return the item they handle it nicely”

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Posted 3 years ago

“Great service, telephone call in advance to confirm the scheduled delivery and notifications on the day to confirm slot. Delivery slightly later than scheduled but received a call to update me and product all as hoped.”

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Posted 3 years ago

“Great company. Item came next day. Unfortunately I'd ordered the wrong item. But the returns process was easy and refund was a couple of days after sending. Really impressed.”

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Posted 3 years ago

“Excellent. I had a problem with the item I ordered, the item was picked up from my home, once the defect was confirmed a replacement unit was despatched. Great service and great communication. Happy to recommend.”

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Posted 3 years ago

“Nice and quick delivery”

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Posted 3 years ago

“great item thank you”

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Posted 3 years ago

“Excellent Service good quality product cheapest supplier on the net”

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Posted 3 years ago

Appliances Direct is rated 4.2 based on 6,115 reviews