Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,321 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,321 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order did not show up and no phone call why.”

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Posted 2 years ago

“Arrived early and I was very happy to get installed.”

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Posted 2 years ago

“Easy to order, good choice, fast delivery which all went well - I have ordered multiple items previously- delivery drivers were very nice - thank you!!”

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Posted 2 years ago

“Item arrived on the specified day but not with the two delivery drivers expected. Got a strange text saying it was not in the right part of the warehouse so it wouldn'tr be deliverded. Luckily one of us was home when one man from the warehouse delivered the washing machine which was heavy for just him. Well done him for delivering despite being let down by other delivery drivers so it meant it was delivered on time as promised. Not 5 stars due to odd texts but they did fullfill the order on the chosen day”

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Posted 2 years ago

“20 days from order to receipt of goods is too long!”

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Posted 2 years ago

“Excellent customer service, fast delivery”

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Posted 2 years ago

“Amazing product, great customer service and fast delivery.”

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Posted 2 years ago

“Ordered a Meaco 20 Litre Platinum Low Energy Laundry Dehumidifier and Air Purifier on Wed (10:30 ish) & the order process was quick & simple. I payed for next day delivery & my order arrived via DPD on Thurs at 11:00. From this single purchase & interaction I rate Appliances Direct 5 stars, as the order process was simple, everything arrived as & when expected within 24 hours & with no damage.”

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Posted 2 years ago

“ALREADY WROTE A REVIEW”

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Posted 2 years ago

“Delivery on time, fitters very efficient and tidy, very pleased,”

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Posted 2 years ago

“Yep pretty good. Not my usual online supplier for appliances, but they could offer the product I wanted delivered three days before my usual guys, for the same price. So I went with them. I bought a washing machine and paid them to take away the old one. They turned up 45 mins later than the end of the supposed 'delivery window' (4 hours long) but other than that, deliver was excellent, nice polite people who did everything I wanted. They called in advance to say they were on their way as was promised, and basically it all worked well. Machine is great so far.”

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Posted 2 years ago

“Didn’t even bother trying to find the correct address. I waited in all day but simple got missed delivery not in. Very infuriating”

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Posted 2 years ago

“I bought a tall freezer, quite happy with it and the price. delivered on the day and within the time slot.”

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Posted 2 years ago

“Easy ordering process, quick delivery”

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Posted 2 years ago

“Next day delivery as specified Customer services were super efficient 100% use them again Great product & price”

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Posted 2 years ago

“I ordered a washing machine and dishwasher and got a very good price for them. The company called me to explain the delivery procedure and sent me text and e-mails confirming this information. The goods were delivered exactly when they said they would be. A great service all round.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“I had a fault item and I have been treated not like a customer but like a friend. Replies were given quickly and they fixed my problem without delays. I am very pleased and grateful with this company.”

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Posted 2 years ago

“I have bought three things over the last four weeks from them All were delivered within the stated time slot All the products came in perfect condition The prices of each product was originally why I purchased from them but now I will get their price first because the whole service has proved to be very good.”

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Posted 2 years ago

“Problem with first purchase but spoke to customer services, straight through, sorted following day at no inconvenience to myself. Superb. Recommended and would purchase from them again.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,321 reviews