Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fridge freezer we ordered was not the interior size advertised so we had it returned. The delivery men did not manage to 'phone me about when they would arrive but delivered it very well. The man who collected the fridge freezer did call me before arriving and collected the item very well.”

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Posted 2 years ago

“A 1st class company that supplies a excellent service with a good after sales service”

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Posted 2 years ago

“Easy to order online, but the delivery was earlier than requested date”

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Posted 2 years ago

“Transaction went well more of less from start to finish. Only suggestion I would have for Appliances Direct is NOT to provide a delivery date on the original paperwork, but allow the 48 hours after the item despatch to the carrier, to provide the delivery date.”

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Posted 2 years ago

“Made the delivery and the collection as per arranged. Goodbye customer care. No fuss company. Will deal again.”

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Posted 2 years ago

“perfect and prompt. Friendly staff”

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Posted 2 years ago

“Very happy with the way Appliances direct contacted me about a recalled Dehumidifier.They arranged a replacement and delivery within days without any effort on my part.Excellent aftercare and total peace of mind.”

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Posted 2 years ago

“Easy to order and pay on line Excellent correspondence on update of order and when would be delivered On morning of delivery had a message to state delivery window and which number I was in delivery, I was number 19 Able to track and countdown to my slot Delivery driver rang to say when he would be arriving Delivery drivers excellent I would order again from AD”

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Posted 2 years ago

“Poor ordered on a Sunday for following Friday delivery as off work. Didn't come Friday dx say they will deliver Monday so got to take a day off work. Phoned appliances direct said they can do nothing.”

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Posted 2 years ago

“Very efficient service”

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Posted 2 years ago

“Excellent customer service from start to finish. Easy ordering, quick delivery, and when there was a problem at point of install (due to my fault), the delivery team suggested ways to solve the issue, and organised for a refund of my install, which I was called back about the same day. Very easy to rearrange deliveries and no extra charges applied. I have ordered from AD twice now and very satisfied both times, I would order from them again.”

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Posted 2 years ago

“The item was delivered on Tuesday as promised The delivery men were extremely helpful and polite”

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Posted 2 years ago

“Appliance arrived within 24 hours 👍”

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Posted 2 years ago

“Delivery promised between 1330 and 1735. It is now 1737 and I have heard NOTHING”

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Posted 2 years ago

“Delivered on time to my chosen room”

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Posted 2 years ago

“We bought a Smeg fridge freezer from this company , it arrived fine just 2 days after we ordered it, however it turned out to be faulty , Appliancesdirect direct contacted Smeg to arrange for an engineer to call to verify the fault , this he did , Appliancesdirect arranged it to be returned and we received our full refund 3 working days later , well done Appliancesdirect, thank you .”

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Posted 2 years ago

“Swift shipping, i was advised 3-5 days and arrived next morning despite ordering on a Sunday. Great end to end service.”

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Posted 2 years ago

“Bit of everything really! My emails were hacked and despite at least 6 calls to operators who sadly I couldn't understand...who couldn't understand when phoning me back with the code...my call guardian..so when item delivered it had to be returned as no code had been sent to my landline phone...it came the next day after you reconfigured the code to my mobile. Also..when ordering the website showed free fitting...it didn't happen and am.unable to check original order. So...not good and hampered by foreign voices.”

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Posted 2 years ago

“item bought was great, delivery great too”

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Posted 2 years ago

“I ordered a TV for a meeting Monday morning, paid Saturday delivery. No delivery, no updates, a 15 pound refund useless to me when I needed the TV this morning. No details on APC Overnight tracking, couldn't call or speak to anyone, promised a call by 11am. Amusing it's 11am, no phone call - no tracking details, no idea when the order will show up or if its going to show up.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews