Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,323 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price for 20l dehumidifier Looks like new Excellent delivery speed”

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Posted 2 years ago

“Price was good, drivers James and Dean were superbly courteous and helpful.”

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Posted 2 years ago

“Good price and excellent product, really quick delivery, highly efficient service thanks 😊”

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Posted 2 years ago

“...Price reasonable, delivery went smoothly with two helpful and professional gents..”

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Posted 2 years ago

“Price and delivery”

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Posted 2 years ago

“Quick efficient delivery”

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Posted 2 years ago

“My issue was sorted out very quickly and I received a replacement in 3 days I am very happy with their service and would use them again”

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Posted 2 years ago

“Delivery was fine, although 4 different delivery dates were shown against my order. Was delivered within prescribed timescale. Found that oven was heating up but thermostat warning light was not working. Contacted manufacturer who organised engineer callout. This took a 40 minute plus phone call to arrange visit, most of which was taken up by them pushing extended warranty policy! Would have preferred to receive a fully functioning product as it was brand new.”

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Posted 2 years ago

“Unfortunately the item was damaged when received. No problem getting clearance to return it and after a couple of calls I received a full refund.”

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Posted 2 years ago

“finding hard to register samsung 5 year warranty .only cashback deal is on future shopping .will not use appliances direct again”

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Posted 2 years ago

“I've used them a time or two and they're exceedingly efficient - from order to arrival it's just a blur of efficiency. Would always recommend.”

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Posted 2 years ago

“Ordering online was quick and easy and no fuss. I was able to arrange delivery two days later, but the delivery guys were very unhelpful when it was hard to take away my old fridge. Also a lady from the company rang to try and sell me a warranty which I didn't think was a great deal”

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Posted 2 years ago

“Ordered on line. Have ordered before with complete satisfaction. Had phone call after order checking all the details,so thorough. Delivery company they used were ace in my case”

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Posted 2 years ago

“Delivery notification was messed up. Didn’t contact me to notify me of imminent delivery. Office phoned me once it was on my doorstep. Driver should have called me before.”

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Posted 2 years ago

“Very happy with the service I received. Particularly loved the 2 guys who delivered my washing machine. They were really nice and warm. Will recommend Appliances direct.”

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Posted 2 years ago

“Perfect Service”

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Posted 2 years ago

“Unfortunately the wrong Appliance was delivered, but after I contacted Appliances Direct the member of staff was very helpful and rearranged a new delivery with my delivery charges refunded.”

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Posted 2 years ago

“Adviser was prompt in sotto g out issue and resolved it quickly. Very impressed. Thank you.”

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Posted 2 years ago

“Very pleased with the dehumidifier. Very efficient and it does what it says on the box. Delivery was on time. Would buy from appliance direct again.”

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Posted 2 years ago

“Easy to use website and order-bit misleading with statement "available next day" as we had to wait for 2 weeks, due to installers work load. We had a problem with the installers workmanship (outside firm) that customer services sorted very well..Refund on unused item.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,323 reviews