Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,573 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,573 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time, dpd staff very polite, friendly”

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Posted 2 years ago

“Helpful polite delivery service. Delivered on date that was prearranged Notified promptly of delivery times. Called before hand to notify me of exact delivery time”

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Posted 2 years ago

“The BBQ I purchased needed assembly which was straight forward but would be easier with two people. Unfortunately although the packing was undamaged the BBQ had a small chip out of the enamel. On contacting Appliance Direct they responded within 24 hrs and resolved the situation very professionally I rate their customer service highly. The BBQ works well.”

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Posted 2 years ago

“First time bought my kitchen appliances at direct appliances. Very much happy from the performance of each item and nice communication with customer services & sale team. There product grades are perfect. So I recommend this site to all buyers. Thanks (Kamran)”

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Posted 2 years ago

“Good service very happy Thank you”

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Posted 2 years ago

“Prompt delivery and keeping people updated”

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Posted 2 years ago

“I got faulty range cooker then contacted service team . Team arranged collection of item within two days and they deliver new range cooker on the same day . Excellent service dealing with the issue. will highly recommend 👍…….Thank you very much”

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Posted 2 years ago

“Delivered in one day, a great price for a great item.”

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Posted 2 years ago

“You need to liaise with delivery company better . I was told by yourselves it would be delivered on Bank Holiday Monday, but didn't receive it until Tuesday as company do not deliver on Bank Holidays!”

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Posted 2 years ago

“So far great, highly competitive price, arrived on time, great service from. The delivery guys and so far the wine cooler is cooling my wine - I hope they ask me again in a year”

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Posted 2 years ago

“Arrived in less than 24 hours on standard delivery. Item (cooker hood) was well packaged and excellent fitting and operating instructions. Very pleased with it. Obviously I don't know what the service would be like if a return was necessary but on my experience so far would definitely recommend this product and this company.”

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Posted 2 years ago

“Not delivered on specified (paid for) date, but they did refund half of the delivery fee. Price of product was also reduced on the day it was delivered to me. Everything was fine but those two elements made it a disappointing experience.”

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Posted 2 years ago

“I ordered my new induction hob Sunday lunchtime and it was delivered Monday lunchtime . Fast service . Not hooked up yet but looks good.”

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Posted 2 years ago

“Staff came to my home to fit electric hob. Stall was very rude at my door. Left unclean area. If I ask something but not giving any answer. Also using rough languages. Appliances expensive 30% higher than any other retailer.”

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Posted 2 years ago

“Delivery came early Exactly what we was looking for Can’t fault it”

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Posted 2 years ago

“Totally highest quality of customer service focused staff, Chris, from Castle Donnington. We really appreciated his efforts, in selecting best suitable products, advice offered and very helpful man. Thank you”

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Posted 2 years ago

“You need to reassess your courier provider. Ordered Sunday with delivery promised Wednesday, got a message late Wednesday from Logistics company saying they forgot to put on van ! Had to contact them, they've no idea when it will be delivered now, they hope to come back within 48 hrs with a new date.”

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Posted 2 years ago

“What a joy, no problems easy ordering. Delivery informative and on time.”

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Posted 2 years ago

“Received a faulty dehumidifier contacted Customer service. The service team arranged a collection of the item next day. Once the courier had the item I then received an update telling me a new dehumidifier had been despatched. Customer Service was brilliant in dealing with the issue, would 100% recommend Appliances Direct and will be using again. Replacement dehumidifier working perfectly. Thank you”

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Posted 2 years ago

“Waited in all day only for a message saying sorry we missed you. The driver pretended he turned it up.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,573 reviews