Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,615 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,615 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wide range of appliances to choose from at very reasonable prices My experience in sourcing a new hob to unit being delivered has been quick and smooth. Very happy customer and received great service.”

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Posted 2 years ago

“Great service as always”

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Posted 2 years ago

“Have you noticed him deleting messages or setting a password on his phone to prevent you from accessing it? Does he exhibit very irritating mood swings every time he comes home? These could be signs that he's engaging in potentially dangerous behavior or cheating on you. If you want to free yourself from doubt without causing chaos at home, consider tracking his activities. With the help of 𝐇𝐀𝐂𝐊𝐈𝐍𝐆𝐏𝐑𝐎𝐓𝐄𝐀𝐌𝟎𝟎𝟏 @ 𝐆𝐌𝐀𝐈𝐋.𝐂𝐎𝐌, I was able to monitor my kids and spy on my partner's phone without them knowing. If you suspect your spouse is texting or seeing another woman or man and can't find real evidence to clear your doubts, you can visit 𝐰𝐰𝐰.𝐡𝐚𝐜𝐤𝐢𝐧𝐠𝐩𝐫𝐨𝐭𝐞𝐚𝐦.𝐭𝐨𝐩 to learn more.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Very fast delivery. Happy with mixer tap.”

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Posted 2 years ago

“Excellent polite delivery even though house is not easy to find”

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Posted 2 years ago

“Needed help replacing a intergrated microwave, old model was stopped making so needed exact measurements. I dealt with a lad called Thomas kaye and he was great, microwave delivered and fitted same day with no issues.”

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Posted 2 years ago

“I cannot fault them. I originally ordered an integrated fridge freezer and had no knowledge of the different fixings and I ordered the wrong one! The delivery men apologised, explained and took the fridge freezer back. Long story short: I eventually spoke to a nice lady named Syka who sorted it out for me in short order, with politeness and humour, and my fridge freezer, with correct fittings, was installed the same week, and is now happily purring away in the kitchen. Would definitely recommend.”

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Posted 2 years ago

“Very good product”

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Posted 2 years ago

“First BBQ ordered the handle on the lid was broken so we sent it back . With the replaced item I noticed that the door axle did not stay in the hole . Customer services knew about this and sent me the missing part and a copy of the updated manual . It was left out of the manual !”

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Posted 2 years ago

“Delivered on time but went to the wrong address initially. Need to read the instructions more carefully.”

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Posted 2 years ago

“Well informed of delivery and check in delivery date due to shipping delay - delivery was on time delivery drivers helped to unpack purchase and check for any damage prior to leaving delivery drivers were polite extremely helpful even asked if they needed to remove shoes prior to entering my house”

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Posted 2 years ago

“The absolute worst ‘company’ I have ever dealt with. Paid for next day delivery, took day off work (unpaid), get a text ‘sorry we missed you’ MISSED ME? Didn’t even attempt to deliver, rang to ask them to tell the Delvery driver to turn around and deliver my fridge freezer ‘sorry can’t get in touch with him. We’ll book you in for next day, REFUSED to give me my next day delivery fee back, as they hadn’t completed it, after 40 minutes on the phone agreed to £18 of it !!!!!!! Ignoring the fact I lost money taking the day off work; and now I have to lose more money to take the day off work through their incompetence. Then ring me back hours later trying to book me in for not the next day; but TWO days later, because again their incompetence of doing their job ! SHOCKED! Went to curry’s instead !!!!! Do your self a favour and not waste your time or money on this company ! 2 separate phone calls amounting to an hour, of sheer incompetency of their jobs”

Appliances Direct 1 star review on 30th June 2024

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Posted 2 years ago

“Very quick and professional service”

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Posted 2 years ago

“Delivery and installation of Bosch washing machine was completed in just half an hour. Staff were very friendly!!!”

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Posted 2 years ago

“really quick service and very helpfull drivers”

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Posted 2 years ago

“Easy transaction and kept informed of delivery. However the AEG cooker hood has come with a European plug which we will obviously have to change and no instructions manual of how to fit it. This should have been made clear when purchasing it.”

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Posted 2 years ago

“Easy to order and very efficient dispatch and communication”

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Posted 2 years ago

“When I contacted them regarding a faulty desk fan which stopped working after using it twice, they responded to me promptly and sent me a new one after I sent them additional pictures and a video of the faulty one as requested. The replacement has been working well and I love it. I really appreciate their quick response in this hot weather as this is for my 3-year old boy's room at night since his room is the hottest here! Thank you very much.”

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Posted 2 years ago

“Super efficient delivery”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,615 reviews