Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,162 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,162 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID !!!!!!!!!!!! Just send out damage stuff and I wish I would of read the reviews before ordering with this company STAY WELL AWAY”

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Posted 2 years ago

“Scammers. Don't waste your time on them. Ordered product and it never came”

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Posted 2 years ago

“Good online experience and a good delivery service on time.”

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Posted 2 years ago

“Great service ordering online product was delivered 2 days before they estimated so was well pleased.”

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Posted 2 years ago

“Right from ordering our appliances, appliances direct were on it. Great customer service. Kept us up to date with all the delivery details and very friendly when it came to the installation. Would definitely use again.”

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Posted 2 years ago

“No problems, all good.”

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Posted 2 years ago

“Have use this company few times now and I cannot fault them at all ! Their products are reasonable prices and good makes and they are fast delivery too !!”

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Posted 2 years ago

“The item arrived at the collection point 1 day early. The staff were friendly and carried my item to the car.”

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Posted 2 years ago

“Great, competitive price for a Bosch integrated oven. Easy to order via the website and delivery was quick and efficient - I received texts and emails all the way to keep me posted on when it would arrive. No complaints and would use them again.”

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Posted 2 years ago

“Good selection of appliances at reasonable price. Kept well informed about delivery and had a courtesy call when an hour away”

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Posted 2 years ago

“Great price for washing machine and fair efficient delivery service and installation. Easy to keep informed where delivery driver is on tracking.”

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Posted 2 years ago

“Very happy with the item - and very quick delivery. However I paid for nominated day delivery as it was for a birthday present and it arrived early. It was hard to hide a beer fridge for 2 days - surprise spoilt :(”

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Posted 2 years ago

“Very quick delivery. Easy process to order over the phone. Item was damaged but the issue was quickly resolved”

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Posted 2 years ago

“Good quick delivery”

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Posted 2 years ago

“Service from Appliance Direct was good. Item arrived on time via DPD. The product (DeLonghi Pinguino portable air conditioner) is a good quality machine but is flawed for use in the UK by the short hot air exhaust hose and equally short power cable. I had to buy an extension hose and coupler off Amazon (cost £40 in total) so that it gave the ability to place the exhaust hose in higher up UPVC window apertures. Overall, the air con unit does a great job in cooling down the rooms in these hot humid summer evenings and much easier to sleep at night. It's not too noisy compared with the cheaper versions but don't expect it to be super quiet either.”

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Posted 2 years ago

“Smooth order process, confirmation of order and delivery information received. Order received within specified timescale via DPD. Pleased with product - as described.”

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Posted 2 years ago

“Very polite and helpful driver who delivered the product to where I requested”

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Posted 2 years ago

“Excellent and very skilled work by the installation team. There was some sort of issue with short wires and the new appliance being 4 contact points rather than 3 as the old one was, they made it fit and got the new hob installed saving me a big headache. The team were in new mills on the 8th of June of that helps management figure out who they were.”

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Posted 2 years ago

“Everything about the delivery went according to plan and the washing machine is working well. The machine it replaces was removed as included in the order.”

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Posted 2 years ago

“All went well delivery was on time can't fault anything.”

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Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,162 reviews