Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,168 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant, fantastic customer service, whole service easy from start to finish, can’t comment on returns process as not had to use but would definitely use them again.”

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Posted 6 years ago

“Great product, best price and delivered as promised”

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Posted 6 years ago

“Product First Class. As described. Delivered the following day as promised.”

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Posted 6 years ago

“Easy ordering process, fast and prompt delivery, helpful drivers”

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Posted 6 years ago

“The crew came & delivered my appliance, they were very helpful & friendly & made sure the appliance was in good orderthey took it into kitchen & made sure it was going in the right place. Great team, I would recommend anyone to shop at appliances direct, good prices & very good choice of goods. Five star rating.”

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Posted 6 years ago

“Fast delivery cheap products and friendly delivery people.”

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Posted 6 years ago

“Next day delivery within the time slot given .”

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Posted 6 years ago

“no problems very good service many thanks”

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Posted 6 years ago

“Ordered double oven (gas) for delivery to Dublin ROI every thing worked out fine it arrived on time , would use Appliances Direct again”

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Posted 6 years ago

“Cheaper than direct from manufacturer of my purchase. Quick delivery.”

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Posted 6 years ago

“Perfect service.”

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Posted 6 years ago

“First class service.very happy.”

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Posted 6 years ago

“Ordered, no problem. next day delivery. Delivered as promised. Would purchase again from this company. Really good professional service. Many thanks.”

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Posted 6 years ago

“I recently got a cold pressed juicer from Appliances Direct and was wowed from the follow-up to delivery of the item. Looking to do more business with them. Customer service was awesome.”

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Posted 6 years ago

“Wine storage cooler ordered. Delivered on time. Courier unwrapped and took away packaging. Works well. Nice looking undamaged.”

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Posted 6 years ago

“So easy to order online. Very prompt delivery, loved the saving I made! First class in every way. Will never buy anywhere else.”

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Posted 6 years ago

“I have used Appliances Direct before, they never fail to impress, with their easy to use website, choice of appliances and speed of delivery. The delivery team kept me updated and arrived when they said they would. Not a great drive from the M6 to Barrow in Furness but really do appreciate your politeness and efficiency. Thanks A/D for great team work.”

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Posted 6 years ago

“Excellent service. Delivery arrived on time.”

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Posted 6 years ago

“Appliances Direct really saved my bacon! Literally! When my ancient chest freezer died suddenly they were the only ones to offer delivery in under a week which meant that I lost very little of the goods in my freezer. The site was easy to negotiate with the right amount of information to enable me to choose the correct appliance for our needs, arranging delivery was easy and it was delivered promptly and out 'dead' one taken away. I would definitely use them again.”

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Posted 6 years ago

“From order to delivery everything went very smoothly The appliance was delivered when they said it would and price wise it beat other companies by quite a margin”

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Posted 6 years ago

Appliances Direct is rated 4.2 based on 6,168 reviews