Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,155 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and delivery Great discounts”

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Posted 4 years ago

“Cooker was a great price. The delivery service was very professional. The driver was polite. It was delivered on time. I got a phone call to say when they were 5 minutes away within the 3 hour time frame. Would definitely use them again”

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Posted 4 years ago

“ordered then received exactly what I ordered delivery let it all down but not appliances direct fault. Great site 👍”

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Posted 4 years ago

“I was very happy with the service that I received from them, it couldn’t of been any more better, I ordered the fridge freezer in the evening and it was delivered the following morning. Very pleased customer.”

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Posted 4 years ago

“I ordered an air purifier and had email this would be delivered Monday 17/08 but to my surprise this arrived early as this was delivered on Saturday. Very pleased with the product and speed of the delivery.”

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Posted 4 years ago

“Fast delivery and a lot better price than the same item on Amazon.”

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Posted 4 years ago

“Good customer service via chat helpline and easy ordering of appliance. Item arrived the next day - all good!”

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Posted 4 years ago

“No issues at all. Telephonic advice excellent. Placed order and delivery very prompt. Good price. Thanks.”

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Posted 4 years ago

“Needed new Miele washing machine asap. Tried my usual favourites John Lewis=non in stock. Tried Miele direct = no answer to call and no call back. Tried Appliances Direct = delivered the next day. Lee who took my order very helpful. Will go to Appliances Direct first next time I need a large household appliance.”

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Posted 4 years ago

“Prompt delivery and when they said delivery would be”

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Posted 4 years ago

“brilliant service and fast delivery ! Was originally let down by AO and appliances direct provided support when needed as was without a fridge freezer for 7 days . Well done will be purchasing again in the future. 😍😍😍😍”

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Posted 4 years ago

“I have used this company on several occasions over the years and have always been very happy with the value for money, speed of delivery and quality of the item.”

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Posted 4 years ago

“A helpful and polite customer service. A very competitive price. Dedicated delivery slot. A very positive customer experience.”

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Posted 4 years ago

“Good price, very good customer service : fast efficient delivery.”

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Posted 4 years ago

“Order handled efficiently and the item delivered quickly in good condition”

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Posted 4 years ago

“Had a selection of A/C and purchased 2 for the bedrooms before the weather got hotter, they arrived in perfect condition used them at the beginning of the hot weather and they are perfect, no complaints whatsoever, lovely cool rooms for a change.”

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Posted 4 years ago

“Good products at competitive prices, a website easy to navigate and excellent delivery - what more can you ask for?”

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Posted 4 years ago

“excellent. ordered Friday at 4pm. arrived Saturday morning at 07.15. excellent quality and service. would recommend.”

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Posted 4 years ago

“Excellent delivery really pleased with product. Wouldn't hesitate in using company again.”

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Posted 4 years ago

“Excellent service. Order on my doorstep in less than 24 hours.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,155 reviews