Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,155 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery next day”

Helpful Report

Posted 4 years ago

“Absolute excellent customer service from Appliances Direct. We had an oven and warming drawer on order from the company we purchased our new kitchen from, unfortunately they have, 3 months after our initial order and 5 weeks after delivery and commencement of fittings the units, still not been able to fulfill the order of the oven and warming drawer, I reviewed Appliances Direct website and found the same make and model oven and very similar warming drawer. Although initially they also suggested a delayed delivery date following telephoning they advised the oven was in stock and delivered within 24 hours to us. Whilst we were still awaiting the warming drawer I noticed on their website another and after telephoning them they happily and extremely quickly amended my order and again arranged delivery within 24 hours. Their service has excelled my expectations and wouldn’t hesitate to recommend them.”

Helpful Report

Posted 4 years ago

“excellent very satisfied customer”

Helpful Report

Posted 4 years ago

“Great value for money very easy to order and excellent delivery service.”

Helpful Report

Posted 4 years ago

“First time I have used Appliances Direct, very impressed by their next day delivery service. One very happy customer.”

Helpful Report

Posted 4 years ago

“Amazing service and delivery, two items ordered recently, both delivered next day with an hour delivery slot with DPD. Highly recommend.”

Helpful Report

Posted 4 years ago

“Good price good delivery service ....I would use them again no issues AAA+”

Helpful Report

Posted 4 years ago

“Electric Bosch Kettle. Good price excellent delivery. Better than promised All goodp”

Helpful Report

Posted 4 years ago

“Excellent service - ordered a new gas hob and it was delivered the next day. Had a phone call once I had placed my order to check to ask if I had any questions. I would definitely order from them again.”

Helpful Report

Posted 4 years ago

“Black microwave looks good does all it said it would. Easy installation, delivered next day good communication will buy and recomend the service.”

Helpful Report

Posted 4 years ago

“Good price on chosen dishwasher. Very good communication regarding delivery date and time.”

Helpful Report

Posted 4 years ago

“Good product. Good price. Delivered when they said it would be. Great”

Helpful Report

Posted 4 years ago

“On time, and very obliging guys who put my new tumble dryer in my garage, where I wanted it. And all with a smile.”

Helpful Report

Posted 4 years ago

“Ordered two air conditioning units, one turned up on the day it was booked to be delivered, but I had to email delivery company about the second one. They didn’t even bother to reply, so i emailed appliances direct and received the second one the next day. The delivery company, apc, already had the second unit at there depot. Delivery company needs to be changed.”

Helpful Report

Posted 4 years ago

“Ordered one day and received the item the next, very easy to order will use them again.”

Helpful Report

Posted 4 years ago

“Website easy to navigate and after purchase they call to check if everything is okay with your order, very good service have bought twice from this company and would highly recommend.”

Helpful Report

Posted 4 years ago

“Recently bought a hob and single oven very pleased with on line descriptions of products and the delivery was exceptional”

Helpful Report

Posted 4 years ago

“Excellent service and communication throughout”

Helpful Report

Posted 4 years ago

“Efficient, helpful, excellent service. No complaints. Delivery men great. Thank you”

Helpful Report

Posted 4 years ago

“Ordered flatbed microwave oven had seen one in curry’s but they didn’t have any in stock. this one was actually cheaper paid extra for next day delivery, delivered on time kept in the loop Every step of the way very pleased with product and service”

Helpful Report

Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,155 reviews