Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,425 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,425 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As ordered on website. Happy with with delivery and service”

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Posted 1 day ago

“Experience with App Dirext was ok, delivery was ok, ordering was ok. But nowhere, even in the small print, did it tell me there wouldn't be a power cable for the cooker. So I've spent all this money on a cooker I can't use as no power cable was supplied.”

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Posted 1 day ago

“Carnt thank them enough for sorting out my problem”

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Posted 1 day ago

“Arrived very late but the gents were happy and friendly, think maybe they give the couriers too many drops. But machine seems to be as described so will wait and see”

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Posted 2 days ago

“Easy to order. Delivered in a very reasonable time. Great fireplace for the price and I am delighted with it.”

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Posted 3 days ago

“Prompt delivery”

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Posted 3 days ago

“very prompt and kept getting regular updates, would highly recommend.”

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Posted 4 days ago

“Review: Exceptional Service from Appliances Direct – Christiano and Dan are Heroes! I cannot recommend Appliances Direct highly enough after the nightmare I experienced elsewhere. If you want professionalism and actual care, look no further than their delivery and installation team. The Contrast: Currys vs. Appliances Direct To give some context, I had been without a washing machine for over a week thanks to Currys. Their "professional" installation was a complete botched job that ended up flooding my kitchen. To make matters worse, I spent nearly an hour on hold just trying to get them to admit the machine was faulty. It was an incredibly stressful and disappointing experience. Above and Beyond Service Then came Christiano and Dan from Appliances Direct. From the moment they arrived to install my new machine, the vibe was completely different. They were: Highly Professional: They handled the installation with precision and care. Incredibly Friendly: Their attitude immediately put me at ease after a very long week. Truly Dedicated: This is the part that blew me away—when the machine didn’t initially perform as intended, they actually came back to my property at the end of their long day just to reassure me and make sure everything was perfect. The Result They identified the issue, fixed it patiently, and didn't leave until they were certain I was happy and the machine was running smoothly. After the chaos of the previous week, I am finally at ease. Christiano and Dan, thank you both so much! You are a credit to Appliances Direct and a total dream team. If you’re deciding where to buy your next appliance, save yourself the headache and go with these guys.”

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Posted 6 days ago

“Easy to use”

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Posted 1 week ago

“Paid for the Remove & recycle as well as the Room Of Choice & Removal Of Packaging. When delivered they didn’t fulfil any of the above , they stated they could not take the old appliance because the van didn’t have another room and that they don’t take the packaging away which contradicts the quotes service agreements. I spoke to Appliance Direct and all they could do was give me a refund on the two services which I refused as I just want the appliance and packaging removed. I am still waiting for a supervisor to call back”

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Posted 1 week ago

“Ordered online and arranged a delivery date (free delivery) we got a phone call on the day of delivery saying they would be at our house in 40 minutes so we were ready for them, they delivered and said we would get an email containing details of purchase later, so no problems.”

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Posted 1 week ago

“Brilliant communication from start to finish , quality goods and fast delivery 💜”

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Posted 1 week ago

“I ordered two items. Both were delivered the same week. Different deliveries, which was a waste of manpower, but the speed of delivery was impressive, and the items were in perfect condition. I was very impressed with the service.”

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Posted 2 weeks ago

“Brilliant, rapid delivery and zero complaints.”

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Posted 2 weeks ago

“The first item was damaged, probably at the factory. After phone conversations and emails, it was replaced the next day, and the faulty item picked up the next day as well.”

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Posted 2 weeks ago

“Very fast delivery”

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Posted 2 weeks ago

“Excellent service, the delivery driver was courteous and very polite and helpful, he carried the cooker up one flight of stairs on his own as I was unable to help. Will be ordering from this company again… On time and in perfect condition. Thanks”

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Posted 2 weeks ago

“Quick response to order. Delivery next day with very efficient installation of new washing machine and removing the old one.”

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Posted 3 weeks ago

“Waited over 3 mths for my rads changes delivery date mid week from a saturday to a Thursday my wife had to struggle with 2x big rads into the house”

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Posted 3 weeks ago

“I ordered my BBQ with a cover. The cover wasn’t in the box. I called and there was no issue at all and the guy sent one out and informed me it the next day. Fantastic service. Will buy from the again.”

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Posted 3 weeks ago

Appliances Direct is rated 4.2 based on 6,425 reviews