YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,235 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Polite and efficient”

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Posted 3 years ago

Thanks so much for your five stars! We appreciate you leaving a review. Here at Astir, we like to live up to our name by creating a quick and efficient ordering system. So, we're thrilled to hear you were happy with the service, and we can't wait to speak again soon!

Posted 3 years ago

“Great to do business with you!”

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Posted 3 years ago

Thank you for your amazing review! I am so glad to hear that you enjoyed your experience working with us! Here at Astir, we strive to deliver top-quality service and products to all our customers to create a memorable experience! We look forward to working with you again soon! :)

Posted 3 years ago

“I have no issue with the staff. We do however have huge issues in the last 3 months with our orders going missing or being delivered partially or 10 days after being placed. This has never been the case in the past.”

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Posted 3 years ago

Thank you for your feedback! We appreciate it very much 😊 We're glad to hear the service you have been receiving from our staff is great! The issue of the freight delays has been raised with our courier in your area, so we'll ensure that this gets rectified for you. We look forward to hearing how this goes in the future for you! Thanks again and have a lovely day! 🌻

Posted 3 years ago

“Renata Williamson was excellent! so fast, so helpful and had so much patience!”

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Posted 3 years ago

Thank you for your 5-star review! We're so glad to hear that you enjoyed your experience working with us Here at Astir, we strive to deliver top-quality service and products to all our customers to create an unforgettable experience! We look forward to working with you again soon :)

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Very helpful and good advice.”

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Posted 3 years ago

Thank you so much for your five star review! We are ecstatic to hear that you had such a great experience with us. At Astir we strive to make our process as easy and quick as possible and are proud to hear we have accomplished this for you. We can't wait to work with you again!

Posted 3 years ago

“I don’t think this was the name of the person who helped me over the phone. She was fantastic compared with my failed online chat last week.”

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Posted 3 years ago

Thanks for your awesome review and for your time on the phone earlier. We really appreciate hearing back from you, and we’re ecstatic to hear that you found working with us a positive experience. We look forward to working with you again soon! Thanks again

Posted 3 years ago

“Great customer service”

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Posted 3 years ago

Thank you for your 5-Star review, Nav! We appreciate it very much 😊 It's always a pleasure doing business with you and the team! We look forward to speaking with you again soon.

Posted 3 years ago

“super helpful”

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Posted 3 years ago

Thank you for your 5-star review! We're super glad to hear that you are enjoying the service 😊 it's always a pleasure working with your team, we look forward to speaking again soon!

Posted 3 years ago

“the purchase process and customer service was great and i would highly recommend the company”

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Posted 3 years ago

Thank you for your 5-Star review, Graham! It's a pleasure working with you 😊 We look forward to assisting you again soon!

Posted 3 years ago

“Always helpful and efficient service”

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Posted 3 years ago

Thank you for your 5-STAR review! We always do our best to be as helpful and efficient as possible, as customer happiness is our main goal! We look forward to working with you again soon :)

Posted 3 years ago

“Briony was professional, knowledgeable and warm. She was great/easy to talk with and very helpful and answered all my questions. thank you for all your help and patience. Leah;)”

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Posted 3 years ago

Thank you Leah for your amazing review! We are so happy to hear that Briony is keeping our values high by being professional, knowledgable, helpful and warm! We are all very willing to help all our customers and continue to let our values shine through. We look forward to working with you in the near future!

Posted 3 years ago

“Great service on the phone , Delivery was very prompt , 1or 2 products ordered were not received or correct”

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Posted 3 years ago

Thanks for leaving such a kind review, Colin! We pride ourselves on our lightning-fast turnaround times so to hear this from you is so amazing. Although it is super rare for delays to occur we understand that on this occasion it has affected your order, and for this, we apologise. Our team is always available on 1800 10 10 33 or sales@yesmed.com.au to assist with these queries. We hope to make your next order even more amazing and look forward to hearing from you then.

Posted 3 years ago

“I just want to give 5 stars and not have to write a why, can you change this option so I'm not required to also write a why. TIA”

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Posted 3 years ago

Thank you for taking the time out to leave us a 5-star review! Our main goal is to provide 5-star service with every interaction, so we love having the 'why' so we know what you love best about our service! We take each piece of feedback very seriously and love hearing where we're doing well! We cannot wait to help achieve the same result with your next order :)

Posted 3 years ago

“Friendly, prompt & very helpful”

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Posted 3 years ago

Thank you for your lovely 5-star review! We are so thrilled to hear that you received the friendly, helpful and prompt service that we pride ourselves on. We look forward to working closely with you in the futire and continue to offer amazing service :)

Posted 3 years ago

“excellent service”

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Posted 3 years ago

Thank you for your kind words! We are so glad to hear that you experienced the amazing customer service we have to offer. We look forward to working with you closely in the future :)

Posted 3 years ago

“good service”

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Posted 3 years ago

Thanks for leaving such a kind review! We are thrilled to hear your experience has been nothing but brilliant and that our team were able to go above and beyond for you to make this process easy and efficient. We are so happy to hear we have gained another loyal customer and hope to make your next experience even better! Looking forward to working with you again soon.

Posted 3 years ago

“Patience in helping to find products needed.”

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Posted 3 years ago

Wow, thank you so much for leaving us such a nice 5-star review! It's so great to hear we were able to impress with our fantastic service and communication, super-fast response times as well as high-quality products! I'm so happy we've got you on board as a happy customer, and we can't wait to work with you again soon for more 5-star orders!

Posted 3 years ago

“Always consistently efficient in all aspects of their business. Quotes come back quickly, emails are addressed promptly and products are received without fault. I highly recommend Astir.”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

Thank you for your amazing review! We're so glad you found us quick and easy, thats us, SIMPLY EASY :) We look forward to working with you again soon.

Posted 3 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,235 reviews