Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

“Ordering and delivery was very good and the return and replacement of an incorrect item was very good. However, I was a bit disappointed as the picture of the item I thought I was ordering (a Baseline hydraulic hand dynamometer) was not the one I got. The brand I received was one I hadn’t heard of before. It may be good it may not be, it was just not what I thought I would get. I think you need to be more clear about the brand of items you are selling.”

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Posted 3 years ago

Thank you so much for your feedback Aaron! We are sorry the picture didn't reflect the exact unit you received. We updated the website straight away: https://www.astiraustralia.com.au/hydraulic-hand-dynamometer-4662.html It's been a challenge since Covid as brands have been substituted to ensure we maintain our reliable stock levels, and in this case, the product brand changed before the photo did. We can confirm the product received is of equivalent quality. Thank you again for bringing it to our attention and we hope to work with you again very soon to provide you our 5-star service!

Posted 3 years ago

“I had an ok recent experience with astir. I accidentally put in the wrong address for delivery and I went to customer service for help to change. It arrived at the wrong address regardless.”

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Posted 3 years ago

Thank you so much for your review over the weekend Sarah! Sorry I missed you on the phone earlier. We are so sorry that the order went to the wrong address, could we confirm the correct address? I can see here it came through online and tracking shows delivery to that address. However, I’m more than happy to arrange a transfer of the stock if this is incorrect. We’d love to provide a fully satisfactory resolution to ensure you're receiving our usual 5-star service. Look forward to hearing from you : )

Posted 3 years ago

“Fast response by the staff and very good customer care.”

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Posted 3 years ago

Thank you so much for your awesome review Samanthi! We're so happy to hear you had a great experience with yes Medical and that you fast responses with good customer care! We hope to work with you again soon!

Posted 3 years ago

“Great customer service every time!”

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Posted 3 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again soon!

Posted 3 years ago

“Immediate live chat response and reliable service/delivery. Thank you team”

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Posted 3 years ago

Thank you for taking the time to leave such a lovely review! Here at YES, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 3 years ago

“Service good whether it is on the Web or phone and delivery is excellent.”

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Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

“always greeted with familiarity and called by name :)”

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Posted 3 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, and are so happy your order experience over the phone was a great one! We look forward to working with you again in the near future!

Posted 3 years ago

“Ordered my items on 16/5/22 easily and quickly processed BUT now 25/5/22 and I still have not received the items. I called Astir yesterday to follow up and was told delivery on 19/5 failed as business closed despite "do not deliver Thurs mornings" recorded on delivery instructions. We received no failed delivery note by courier or follow up emails regarding this . I still have a patient waiting still for this aid.”

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Posted 3 years ago

Thank you so much for your feedback Penny. Appreciate your time earlier on the phone! As discussed, we are very sorry for the courier delays on your order and we have been in touch with the account manager at the courier company to get this looked into. We have resent the goods with a free upgrade to overnight priority for delivery as soon as possible! Thank you so much for your patience, and we are sorry the couriers let us down when we were so quick to dispatch! We really look forward to working with you again soon Penny, you've been a pleasure to work with in finding a suitable resolution.

Posted 3 years ago

“Super fast delivery and lovely upgrade! So amazing!”

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Posted 3 years ago

Thank you, we appreciate your 5-star review and your kind words! We're glad to hear you're liking the new website and product range! Keep an eye out because there are more exciting features coming soon too 😁 We look forward to assisting you again soon!

Posted 3 years ago

“Astir are so easy to deal with and always very responsive!”

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Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

“Very efficient and helpful when I was struggling to place an order. Delivery ha not taken place as yet”

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Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

“The entire team offers the best customer service and support. Would recommend to anyone for all their medical needs :)”

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Posted 3 years ago

Thank you so much for your lovely feedback and your 5-star review! We're so happy to hear that you received the service and support that you deserve, and we look forward to working with you again very soon. Have a lovely day! 🌻

Posted 3 years ago

“Very prompt. Great service”

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Posted 3 years ago

We appreciate your feedback and your review! Thank you for your business! It's always a pleasure working with the team at Kerrie Rd, and we look forward to working more closely in the future 😊 Thank you again and have a lovely day!

Posted 3 years ago

“quick and easy”

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Posted 3 years ago

Thanks so much for leaving us a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again soon!

Posted 3 years ago

“Great Service”

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Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

“Arrived quickly. Products as described.”

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Posted 3 years ago

Thank you for your outstanding review! I am so glad to hear that you enjoyed your experience working with us and that you found our team to be helpful with your every need. Here at Astir, we strive to deliver top quality products to all our customers in order to generate a memorable and unforgettable experience to make your ordering simple and easy! We look forward to working with you again soon :)

Posted 3 years ago

“I was really pleased, staff member was very helpful and we received our order earlier than expected. Fantastic to deal with”

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Posted 3 years ago

Thank you for your feedback, we appreciate it very much! We're glad to hear that our staff and service are outstanding, as that is something we strive to perfect and offer to every customer, no matter the query. We look forward to speaking again soon!

Posted 3 years ago

“Excellent service from Elizabeth and delivery thank you”

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Posted 3 years ago

Thank you for your feedback, we appreciate it very much! We're glad to hear that our staff and service are outstanding, as that is something we strive to perfect and offer to every customer, no matter the query. We look forward to speaking again soon!

Posted 3 years ago

“Very good an helpful”

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Posted 3 years ago

Thank you for your feedback, we appreciate it very much! We're glad to hear that our staff and service are outstanding, as that is something we strive to perfect and offer to every customer, no matter the query. We look forward to speaking again soon!

Posted 3 years ago

“The person who answered the phone (quickly), updated my details, took my order and answered my questions. No need to be put on hold or transferred to 3 different people!”

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Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

YES Group | Yes Medical, Astir, Footmedics Reviews