Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

“Madeyln was very helpful today. She quickly realised that although the order was placed last week it was not processed. She has since done this and I'm sure our order will be delivered in no time. Many thanks.”

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Posted 3 years ago

Thank you for your outstanding review! I am so glad to hear that you found our team to be helpful with your every need. Here at Astir, we strive to deliver top-quality products to all our customers in order to generate a memorable and unforgettable experience to make your ordering simple and easy! We look forward to working with you again soon :)

Posted 3 years ago

“Ordered and delivered”

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Posted 3 years ago

Thank you so much for your kind words! It's great to hear you had a smoother ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 3 years ago

“Best Astir Employee ;)”

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Posted 3 years ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 3 years ago

“I had a very urgent order and rang up. I was helped beautifully and received my order in absolute record time. Can only recommend.”

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Posted 3 years ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 3 years ago

“At a very emotional time for me your consultant was beautiful. Her name was Debbie and if I could have given her a hug over the phone I would have. My mum was on palliative care and I was having trouble sourcing a catheter pack for her. Debbie was able to source a comparable pack to the pack I was asked to get for the catheter change. Debbie was everything she needed to be and more. My mum passed away a couple of days ago and I am emotional but my interaction with Debbie made me feel I wasn't on the journey by myself. She could have never known what she did for me that day. Many thanks Donna Robinson”

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Posted 3 years ago

Thank you for your outstanding review! I am so glad to hear that you enjoyed your experience working with us and that you found our team to be helpful with your every need. Here at Yes Med, we strive to deliver top quality products to all our customers in order to generate a memorable and unforgettable experience to make your ordering simple and easy! We look forward to working with you again soon :)

Posted 3 years ago

“They took awhile longer to answer the phone this time around however they were.able to get my product neck collar and send to the alternative address. I wish their couriers would leave parcels at the door”

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Posted 3 years ago

Thank you for your 5-Star Review and feedback, Shelia! We apologise that the phone wasn't answered within the timeframe promised 😊 Our brand promise is that if we don't answer within 3.8 seconds, you get a $50 store credit. We'll send this through for you later today! As long as the 'ATL' (Authority to Leave) box is ticked on your order, couriers will leave your parcel in a safe place on your property. We'd also be happy to make this a recurring request on your account should you wish 😊 Thanks again and we look forward to speaking with you again soon!

Posted 3 years ago

“Very helpful.”

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Posted 3 years ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 3 years ago

“Friendly and prompt.”

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Posted 3 years ago

Thanks for your amazing review! We're so happy to hear you had a great experience with Astir and that you received your order so quickly. We hope to work with you again soon!

Posted 3 years ago

“Very efficient”

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Posted 3 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!

Posted 3 years ago

“Service is very good 👍🏼”

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Posted 3 years ago

Thank you for taking the time to leave such a lovely review! Here at YES, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 3 years ago

“Fast delivery, no issues, thank you!”

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Posted 3 years ago

Thanks for your five stars! We wish we could give you five stars back for being an awesome customer! We value our lightning-fast turnaround time here at Yes Medical, so it's really lovely to hear from you. We really appreciate it. Thank you again, look forward to speaking again soon!

Posted 3 years ago

“package damaged, products ordered were messy.”

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Posted 3 years ago

“I ordered 5 cartons of Kleenex Hand towels but only 4 delivered. My secretary who accepted the goods said the driver took a picture so you can easily check to see if the right amount delivered. After a few phone calls I was promised it will be delivered on Thursday last week. 2 days later we still have not received the good. This is the first time I use the company, I thought I will give them a try. After this experience I wonder if I will use them again”

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Posted 3 years ago

Thank you so much for your time on the phone 😊 Your patience is truly appreciated. As per the screenshot we emailed through, the couriers did confirm that it was going to be delivered Thursday: I advised them immediately that it had not been delivered and they confirmed they were doing depot searches. As discussed, we resent the goods free shipping and are arranging the credit for the original order. We are so sorry for the inconvenience of this delivery, and will ensure the next order you place with us will be our usual next-day delivery with the 5-star service we are known for ✨

Posted 3 years ago

“Excellent service, very helpful and lived up to your claim of speaking with a real person within 4 seconds - very refreshing in this day convoluted menus and long hold times.”

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Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

“I rate YES Medical 10 out of 5 . . . orright ???”

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Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

“Quick turnaround!!”

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Posted 3 years ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 3 years ago

“Fantastic customer service, quick delivery and reasonable price items, very Happy with my purchases”

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Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

“Very good service.”

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Posted 3 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!

Posted 3 years ago

“We have been wanting to buy a reasonably expensive walking frame from Astir for 6 months now. The first consultant just didn't call me back and pretty much ignored me and the second consultant that i am now talking with has pretty much done the same thing. the service is appalling and to be honest, I'm not sure why manufacturers would use these guys. I would have brought the walking machine 4 months ago if someone, anyone would help me at ASTIR.”

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Posted 3 years ago

Thank you for taking the time to leave a review and speaking with us last week Craig. First and foremost, we do sincerely apologise for your experience. There was definitely some miscommunication on our end, however we have rectified this with our team to ensure this is not something that happens again in the future. We're incredibly sorry you needed to follow up with us to get further information and that you felt ignored. We are very passionate about offering 5-star, helpful service, and in this case, we definitely dropped the ball. We do value your business and feedback and wish to continue this ongoing relationship and can guarantee a better experience in the future. We hope we can work together soon and provide you with our usual 5 star experience!

Posted 3 years ago

“Highly impressed with the speed and efficiency of processing the order. I would have purchased the holder to fit the Swann-Morton surgical blade but couldn't find it on the website I paid by credit card, and my bank statement said the transfer was successful - but several days later I got an emailed request for payment from Accounts”

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Posted 3 years ago

Thank you so much for your kind words! It's great to hear you had a smoother ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

YES Group | Yes Medical, Astir, Footmedics Reviews