Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

“Friendly and prompt.”

Posted 2 years ago

Thanks for your amazing review! We're so happy to hear you had a great experience with Astir and that you received your order so quickly. We hope to work with you again soon!

Posted 2 years ago

“Very efficient”

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Posted 2 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!

Posted 2 years ago

“Service is very good 👍🏼”

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Posted 2 years ago

Thank you for taking the time to leave such a lovely review! Here at YES, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 2 years ago

“Fast delivery, no issues, thank you!”

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Posted 2 years ago

Thanks for your five stars! We wish we could give you five stars back for being an awesome customer! We value our lightning-fast turnaround time here at Yes Medical, so it's really lovely to hear from you. We really appreciate it. Thank you again, look forward to speaking again soon!

Posted 2 years ago

“package damaged, products ordered were messy.”

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Posted 2 years ago

“I ordered 5 cartons of Kleenex Hand towels but only 4 delivered. My secretary who accepted the goods said the driver took a picture so you can easily check to see if the right amount delivered. After a few phone calls I was promised it will be delivered on Thursday last week. 2 days later we still have not received the good. This is the first time I use the company, I thought I will give them a try. After this experience I wonder if I will use them again”

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Posted 2 years ago

Thank you so much for your time on the phone 😊 Your patience is truly appreciated. As per the screenshot we emailed through, the couriers did confirm that it was going to be delivered Thursday: I advised them immediately that it had not been delivered and they confirmed they were doing depot searches. As discussed, we resent the goods free shipping and are arranging the credit for the original order. We are so sorry for the inconvenience of this delivery, and will ensure the next order you place with us will be our usual next-day delivery with the 5-star service we are known for ✨

Posted 2 years ago

“Excellent service, very helpful and lived up to your claim of speaking with a real person within 4 seconds - very refreshing in this day convoluted menus and long hold times.”

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Posted 2 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 2 years ago

“I rate YES Medical 10 out of 5 . . . orright ???”

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Posted 2 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 2 years ago

“Quick turnaround!!”

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Posted 2 years ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 2 years ago

“Fantastic customer service, quick delivery and reasonable price items, very Happy with my purchases”

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Posted 2 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 2 years ago

“Very good service.”

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Posted 2 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!

Posted 2 years ago

“We have been wanting to buy a reasonably expensive walking frame from Astir for 6 months now. The first consultant just didn't call me back and pretty much ignored me and the second consultant that i am now talking with has pretty much done the same thing. the service is appalling and to be honest, I'm not sure why manufacturers would use these guys. I would have brought the walking machine 4 months ago if someone, anyone would help me at ASTIR.”

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Posted 2 years ago

Thank you for taking the time to leave a review and speaking with us last week Craig. First and foremost, we do sincerely apologise for your experience. There was definitely some miscommunication on our end, however we have rectified this with our team to ensure this is not something that happens again in the future. We're incredibly sorry you needed to follow up with us to get further information and that you felt ignored. We are very passionate about offering 5-star, helpful service, and in this case, we definitely dropped the ball. We do value your business and feedback and wish to continue this ongoing relationship and can guarantee a better experience in the future. We hope we can work together soon and provide you with our usual 5 star experience!

Posted 2 years ago

“Highly impressed with the speed and efficiency of processing the order. I would have purchased the holder to fit the Swann-Morton surgical blade but couldn't find it on the website I paid by credit card, and my bank statement said the transfer was successful - but several days later I got an emailed request for payment from Accounts”

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Posted 2 years ago

Thank you so much for your kind words! It's great to hear you had a smoother ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 2 years ago

“Amazingly swift delivery! Two thumbs up!”

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Posted 2 years ago

“Very prompt service, thank you. Julie Ryan Practice Manager”

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Posted 2 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!

Posted 2 years ago

“Excellent customer service, especially following a misunderstanding with an order.”

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Posted 2 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!

Posted 2 years ago

“Promising a price then putting it up Promising a quality then say no stock Not a reliable company to deal with”

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Posted 2 years ago

Thank you for taking the time to leave us a review. Reviewing your account, we can see the prices were from an old proposal from last year and, to confirm, all our proposals do expire in 30 days. This is to ensure you're proposed price is 100% accurate when placing an order. We do pride ourselves on high stock levels, however in this case, as the products were very fast-moving the time between proposing and securing the stock with an order we ran out. We are so sorry to hear we were unreliable. In this particular experience, we truly believe it is a once-off that your order was processed in this way. We really look forward to working with you again soon to provide you our usual 5-star service!

Posted 2 years ago

“Extremely helpful staff. Pleasure to deal with.”

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Posted 2 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!

Posted 2 years ago

“Rhiannon was extremely efficient and helpful in dealing with my enquiry.”

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Posted 2 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 2 years ago

“Great customer service & prompt delivery of the NJ Phillips ear syringe that we were unable to source from any other supplier.”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

YES Group | Yes Medical, Astir, Footmedics Reviews