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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 2,188 Reviews
94 %
of reviewers recommend YES Group | Yes Medical, Astir, Footmedics
Company Reviews Product Reviews
144
 Metrics Info
4.7
Based on 2,188 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read YES Group | Yes Medical, Astir, Footmedics Reviews

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Health W
Verified Buyer
“Picked up the phone so quickly and i had my order prepared within 10 mins. Fantastic”
Helpful Report
Posted 2 years ago
Thank you so much for your kind words! It's great to hear you had a smooth ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time!
Posted 2 years ago
Jaysat P
Verified Buyer
“She was quick, precise and pleasant.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!
Posted 2 years ago
Anonymous
Verified Buyer
“Very professional and item delivered on time”
Helpful Report
Posted 2 years ago
Thanks for your amazing review! We're so happy to hear you had a great experience with YES and that you received your order so quickly. We hope to work with you again soon!
Posted 2 years ago
Airlabs E
Verified Buyer
“Excellent - very helpful in setting up a new account and pricing is comparable to the market - delivery turnaround was amazing - thank you for a very easy transaction”
Helpful Report
Posted 2 years ago
Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!
Posted 2 years ago
Active M
Verified Buyer
“Great customer service!”
Helpful Report
Posted 2 years ago
Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again shortly!
Posted 2 years ago
Lilian B
Verified Buyer
“I was delighted with the quick response to my 'phone call to start with and the helpful and polite person who answered. I was surprised and pleased at the overnight despatch of the items ordered. The goods ordered are excellent. Wonderful service, thank you.”
Helpful Report
Posted 2 years ago
Thanks for your five stars! We wish we could give you five stars back for being an awesome customer! We value our lightning-fast turnaround time here at YES, so it's really lovely to hear from you. We really appreciate it. Thank you again, look forward to speaking again soon!
Posted 2 years ago
Craigieburn P
Verified Buyer
“MOST HELPFUL, KNOWLEDGEABLE AND PROFESSIONAL. CLONE ELIZABETH AND HAVE SAID CLONES MAN YOUR TELEPHONES.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!
Posted 2 years ago
Skeletal S
Verified Buyer
“Very helpful in sorting out a bit of a problem. Very happy.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves on providing the very best customer service. That's why we call ourselves the Customer Happiness Team because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!
Posted 2 years ago
Gordon B
Verified Buyer
“We are very pleased with the knowledgeable service from the staff on the phone and swift, well packaged delivery service.”
Helpful Report
Posted 2 years ago
Thanks for your amazing review! We're so happy to hear you had a great experience with the team and that you received your order so quickly. We hope to work with you again soon!
Posted 2 years ago
Amanda G
Verified Buyer
“The team member I dealt with was super efficient and professional.”
Helpful Report
Posted 2 years ago
Thank you for your outstanding review! I am so glad to hear that you enjoyed your experience working with us and that you found our team to be helpful with your every need. Here at Astir, we strive to deliver top quality products to all our customers in order to generate a memorable and unforgettable experience to make your ordering simple and easy! We look forward to working with you again soon :)
Posted 2 years ago
Kellie M
Verified Buyer
“Rhiannon, you are a star!!!”
Helpful Report
Posted 2 years ago
Thank you so much for your kind words! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!
Posted 2 years ago
Agape P
Verified Buyer
“Madelyn was awesome. She assisted and helped me sort out my Price Match with the stock items I was needing in a jiffy. Customer Service is my number 1 priority and Madelyn was a gem. I found her service to be of great value, supportive and outstanding. I look forward to dealing with her again.”
Helpful Report
Posted 2 years ago
Thank you so much for your kind words! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!
Posted 2 years ago
Pine R
Verified Buyer
“Polite & Efficient”
Helpful Report
Posted 2 years ago
Thank you so much for your kind words! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!
Posted 2 years ago
Eastern S
Verified Buyer
“Madeyln was very helpful today. She quickly realised that although the order was placed last week it was not processed. She has since done this and I'm sure our order will be delivered in no time. Many thanks.”
Helpful Report
Posted 2 years ago
Thank you for your outstanding review! I am so glad to hear that you found our team to be helpful with your every need. Here at Astir, we strive to deliver top-quality products to all our customers in order to generate a memorable and unforgettable experience to make your ordering simple and easy! We look forward to working with you again soon :)
Posted 2 years ago
MARILYN J
Verified Buyer
“Ordered and delivered”
Helpful Report
Posted 2 years ago
Thank you so much for your kind words! It's great to hear you had a smoother ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.
Posted 2 years ago
COUNTER S
Verified Buyer
“Best Astir Employee ;)”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!
Posted 2 years ago
RS T
Verified Buyer
“I had a very urgent order and rang up. I was helped beautifully and received my order in absolute record time. Can only recommend.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!
Posted 2 years ago
Kaye H
Verified Buyer
“At a very emotional time for me your consultant was beautiful. Her name was Debbie and if I could have given her a hug over the phone I would have. My mum was on palliative care and I was having trouble sourcing a catheter pack for her. Debbie was able to source a comparable pack to the pack I was asked to get for the catheter change. Debbie was everything she needed to be and more. My mum passed away a couple of days ago and I am emotional but my interaction with Debbie made me feel I wasn't on the journey by myself. She could have never known what she did for me that day. Many thanks Donna Robinson”
Helpful Report
Posted 2 years ago
Thank you for your outstanding review! I am so glad to hear that you enjoyed your experience working with us and that you found our team to be helpful with your every need. Here at Yes Med, we strive to deliver top quality products to all our customers in order to generate a memorable and unforgettable experience to make your ordering simple and easy! We look forward to working with you again soon :)
Posted 2 years ago
Shelia S
Verified Buyer
“They took awhile longer to answer the phone this time around however they were.able to get my product neck collar and send to the alternative address. I wish their couriers would leave parcels at the door”
Helpful Report
Posted 2 years ago
Thank you for your 5-Star Review and feedback, Shelia! We apologise that the phone wasn't answered within the timeframe promised 😊 Our brand promise is that if we don't answer within 3.8 seconds, you get a $50 store credit. We'll send this through for you later today! As long as the 'ATL' (Authority to Leave) box is ticked on your order, couriers will leave your parcel in a safe place on your property. We'd also be happy to make this a recurring request on your account should you wish 😊 Thanks again and we look forward to speaking with you again soon!
Posted 2 years ago
Osteo A
Verified Buyer
“Very helpful.”
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!
Posted 2 years ago
YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,188 reviews
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