YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,188 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Briony was good but the delivery did not come at thew time promised It arrived 2 days later.”

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Posted 2 years ago

Thanks so much for leaving us the 4-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We apologise the delivery did not arrive in the time frame expected. We look forward to working with you again shortly!

Posted 2 years ago

“Order placed quickly without problems”

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Posted 2 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 2 years ago

“Very happy with fast and efficient service.”

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Posted 2 years ago

“Thanks for your excellent service and for sending the products to me in a very timely fashion.”

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Posted 2 years ago

“Goods arrived promptly and as described. Very satisfied.”

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Posted 2 years ago

“Staff are always professional, yet friendly & help with whatever product you require Delivery is also always quick - quicker then any other company i have used”

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Posted 2 years ago

“Elizabeth was very helpful with my order, assisting me in placing the order the phone and we received our item ahead of time.”

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Posted 2 years ago

“Great customer service and communication. Thank you.”

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Posted 2 years ago

“Excellent service and very good products. A good value for money in these challenging times and a high level of flexibility by delivering high-quality products. These are the real virtue of the YES Medical Company. Thank you YES Medical. Dr Jerzy Dyczynski MBA Doctor of Medical Sciences”

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Posted 2 years ago

“Great to receive helpful and friendly answer to the many enquiries I have. Thanks Briony appreciate your time and patience .”

YES Group | Yes Medical, Astir, Footmedics 5 star review on 30th May 2022

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Posted 2 years ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. Thank you again for the fantastic review, and we look forward to working with you again!

Posted 2 years ago

“Great customer service”

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Posted 2 years ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 2 years ago

“Placed an order and 1 week later it still hadn't arrived. When I rang I was told it was forgotten and not delivered. I missed out on sales as goods were not delivered on time and patients purchased goods elsewhere. Very disappointed in your service. Will not be purchasing again from Astir.”

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Posted 2 years ago

Sorry we missed you on the phone there earlier Dario. It was lovely speaking to Robin and Paula earlier and they mentioned you were in consult. We wanted to pass on an apology for your recent order experience, and thank you very much for your valuable feedback. We understand it would be disappointing to receive the order so late, when we usually have such a fast turn around and delivery time. Confirming the order has been processed for priority delivery tomorrow. We’d like to offer a store credit, as confirmed in the email, to cover the sales you lost from the order delay and so we have the opportunity to work with you again to offer our usual 5-star service. Please confirm this is a suitable solution as we want to ensure it's fully satisfactory! Look forward to hearing from you!

Posted 2 years ago

“Friendly service. Quick delivery.”

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Posted 2 years ago

“Ordering and delivery was very good and the return and replacement of an incorrect item was very good. However, I was a bit disappointed as the picture of the item I thought I was ordering (a Baseline hydraulic hand dynamometer) was not the one I got. The brand I received was one I hadn’t heard of before. It may be good it may not be, it was just not what I thought I would get. I think you need to be more clear about the brand of items you are selling.”

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Posted 2 years ago

Thank you so much for your feedback Aaron! We are sorry the picture didn't reflect the exact unit you received. We updated the website straight away: https://www.astiraustralia.com.au/hydraulic-hand-dynamometer-4662.html It's been a challenge since Covid as brands have been substituted to ensure we maintain our reliable stock levels, and in this case, the product brand changed before the photo did. We can confirm the product received is of equivalent quality. Thank you again for bringing it to our attention and we hope to work with you again very soon to provide you our 5-star service!

Posted 2 years ago

“I had an ok recent experience with astir. I accidentally put in the wrong address for delivery and I went to customer service for help to change. It arrived at the wrong address regardless.”

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Posted 2 years ago

Thank you so much for your review over the weekend Sarah! Sorry I missed you on the phone earlier. We are so sorry that the order went to the wrong address, could we confirm the correct address? I can see here it came through online and tracking shows delivery to that address. However, I’m more than happy to arrange a transfer of the stock if this is incorrect. We’d love to provide a fully satisfactory resolution to ensure you're receiving our usual 5-star service. Look forward to hearing from you : )

Posted 2 years ago

“Fast response by the staff and very good customer care.”

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Posted 2 years ago

Thank you so much for your awesome review Samanthi! We're so happy to hear you had a great experience with yes Medical and that you fast responses with good customer care! We hope to work with you again soon!

Posted 2 years ago

“Great customer service every time!”

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Posted 2 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again soon!

Posted 2 years ago

“Immediate live chat response and reliable service/delivery. Thank you team”

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Posted 2 years ago

Thank you for taking the time to leave such a lovely review! Here at YES, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 2 years ago

“Service good whether it is on the Web or phone and delivery is excellent.”

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Posted 2 years ago

“always greeted with familiarity and called by name :)”

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Posted 2 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, and are so happy your order experience over the phone was a great one! We look forward to working with you again in the near future!

Posted 2 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,188 reviews