YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,188 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful on the phone.”

Helpful Report

Posted 3 years ago

Thank you so much for the fantastic 5-star review! We always want our customers to have an enjoyable experience ordering with us and we appreciate such positive feedback like yours, as it lets us know we are delivering that type of service. Thanks again and we look forward to working with you again soon!

Posted 3 years ago

“customer service has been good but price point at times is an issue”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback and for taking my call Karen 😊 We are sorry for the miscommunication as the pricing for the wider Fein Saw Blade was for a set of two and we quoted as per blade. As discussed, we are more than happy to arrange a free return of the smaller blades you ordered to swap out with the wide blade at the correct price. We're so thrilled to hear that our customer service was good, this is something we are always striving to achieve! Thank you again for choosing Astir. We look forward to working with you again very soon with our usual 5-star service!

Posted 3 years ago

“Great so far”

Helpful Report

Posted 3 years ago

Thank you for the 5 stars! We are so pleased to hear the team has provided great service thus far. We pride ourselves on our lightning-fast production times so your feedback is great to hear. We look forward to working with you again soon and continuing the service for you!

Posted 3 years ago

“Prompt service”

Helpful Report

Posted 3 years ago

Thanks so much for the 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!

Posted 3 years ago

“Renata was extremely helpful in assisting me with my login as well as a follow up call to my online order. Thanks Renata and Astir!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 3 years ago

“Great customer service”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words! It's great to hear you found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 3 years ago

“Really great! Had a product that broke just on a year and this was replaced straight away at no charge”

Helpful Report

Posted 3 years ago

Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!

Posted 3 years ago

“Very help and quick responses to every request”

Helpful Report

Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

“thank great work”

Helpful Report

Posted 3 years ago

Thank you for your time in providing us a review! We appreciate your feedback as it allows us to continually improve. We look forward to being able to service your needs in the future.

Posted 3 years ago

“Extremely helpful receptionist. Order confirmation processed very quickly. Thank you.”

Helpful Report

Posted 3 years ago

Thank you for your amazing review! I am so glad to hear that you enjoyed your experience working with us and that you found our process to be so efficient. We look forward to working with you in the future.

Posted 3 years ago

“Your team are fabulous , always helpful And courteous . Deliveries are prompt . Our only complaint is that you cannot deliver to P.O. Boxes - our office is often unattended and we need the flexibility of a delivery location .”

Helpful Report

Posted 3 years ago

Thank you for your feedback, we appreciate it very much! We have some great news, as of the first week of May, shipping to PO Boxes will be an available option at no extra charge 😊 We're glad to hear that our staff and service are outstanding, as that is something we strive to perfect and offer to every customer, no matter the query. We look forward to speaking again soon!

Posted 3 years ago

“Very pleasant and helpful”

Helpful Report

Posted 3 years ago

Thank you so much for your positive review! I'm glad you found our service pleasant and helpful! We look forward to working with you next time.

Posted 3 years ago

“Always friendly efficient and professional”

Helpful Report

Posted 3 years ago

Thanks so much for your five stars! We appreciate you leaving a review. Here at Astir, we like to live up to our name by creating a quick and efficient ordering system. So, we're thrilled to hear you were happy with the service, and we can't wait to speak again soon!

Posted 3 years ago

“Polite and efficient”

Helpful Report

Posted 3 years ago

“Great to do business with you!”

Helpful Report

Posted 3 years ago

Thank you for your amazing review! I am so glad to hear that you enjoyed your experience working with us! Here at Astir, we strive to deliver top-quality service and products to all our customers to create a memorable experience! We look forward to working with you again soon! :)

Posted 3 years ago

“I have no issue with the staff. We do however have huge issues in the last 3 months with our orders going missing or being delivered partially or 10 days after being placed. This has never been the case in the past.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We appreciate it very much 😊 We're glad to hear the service you have been receiving from our staff is great! The issue of the freight delays has been raised with our courier in your area, so we'll ensure that this gets rectified for you. We look forward to hearing how this goes in the future for you! Thanks again and have a lovely day! 🌻

Posted 3 years ago

“Renata Williamson was excellent! so fast, so helpful and had so much patience!”

Helpful Report

Posted 3 years ago

Thank you for your 5-star review! We're so glad to hear that you enjoyed your experience working with us Here at Astir, we strive to deliver top-quality service and products to all our customers to create an unforgettable experience! We look forward to working with you again soon :)

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Very helpful and good advice.”

Helpful Report

Posted 3 years ago

Thank you so much for your five star review! We are ecstatic to hear that you had such a great experience with us. At Astir we strive to make our process as easy and quick as possible and are proud to hear we have accomplished this for you. We can't wait to work with you again!

Posted 3 years ago

“I don’t think this was the name of the person who helped me over the phone. She was fantastic compared with my failed online chat last week.”

Helpful Report

Posted 3 years ago

Thanks for your awesome review and for your time on the phone earlier. We really appreciate hearing back from you, and we’re ecstatic to hear that you found working with us a positive experience. We look forward to working with you again soon! Thanks again

Posted 3 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,188 reviews