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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 2,235 Reviews
94 %
of reviewers recommend YES Group | Yes Medical, Astir, Footmedics
Company Reviews Product Reviews
144
 Metrics Info
4.7
Based on 2,235 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read YES Group | Yes Medical, Astir, Footmedics Reviews

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Amy L
Verified Buyer
“Amazingly swift delivery! Two thumbs up!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Very prompt service, thank you. Julie Ryan Practice Manager”
Helpful Report
Posted 3 years ago
Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent customer service, especially following a misunderstanding with an order.”
Helpful Report
Posted 3 years ago
Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!
Posted 3 years ago
WARRAWONG H
Verified Buyer
“Promising a price then putting it up Promising a quality then say no stock Not a reliable company to deal with”
Helpful Report
Posted 3 years ago
Thank you for taking the time to leave us a review. Reviewing your account, we can see the prices were from an old proposal from last year and, to confirm, all our proposals do expire in 30 days. This is to ensure you're proposed price is 100% accurate when placing an order. We do pride ourselves on high stock levels, however in this case, as the products were very fast-moving the time between proposing and securing the stock with an order we ran out. We are so sorry to hear we were unreliable. In this particular experience, we truly believe it is a once-off that your order was processed in this way. We really look forward to working with you again soon to provide you our usual 5-star service!
Posted 3 years ago
Naracoorte P
Verified Buyer
“Extremely helpful staff. Pleasure to deal with.”
Helpful Report
Posted 3 years ago
Thanks so much for leaving us such a fantastic 5-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We look forward to working with you again in the near future!
Posted 3 years ago
Sharman L
Verified Buyer
“Rhiannon was extremely efficient and helpful in dealing with my enquiry.”
Helpful Report
Posted 3 years ago
Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!
Posted 3 years ago
Smith B
Verified Buyer
“Great customer service & prompt delivery of the NJ Phillips ear syringe that we were unable to source from any other supplier.”
Helpful Report
Posted 3 years ago
Helen D
Verified Buyer
“Briony was good but the delivery did not come at thew time promised It arrived 2 days later.”
Helpful Report
Posted 3 years ago
Thanks so much for leaving us the 4-star review! We're always aspiring to provide an outstanding level of customer service, combined with top-quality products produced at lighting-fast speeds! We apologise the delivery did not arrive in the time frame expected. We look forward to working with you again shortly!
Posted 3 years ago
Putting P
Verified Buyer
“Order placed quickly without problems”
Helpful Report
Posted 3 years ago
Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!
Posted 3 years ago
Anonymous
Verified Buyer
“Very happy with fast and efficient service.”
Helpful Report
Posted 3 years ago
Tracey L
Verified Buyer
“Thanks for your excellent service and for sending the products to me in a very timely fashion.”
Helpful Report
Posted 3 years ago
Garry F
Verified Buyer
“Goods arrived promptly and as described. Very satisfied.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Staff are always professional, yet friendly & help with whatever product you require Delivery is also always quick - quicker then any other company i have used”
Helpful Report
Posted 3 years ago
Redeemer L
Verified Buyer
“Elizabeth was very helpful with my order, assisting me in placing the order the phone and we received our item ahead of time.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great customer service and communication. Thank you.”
Helpful Report
Posted 3 years ago
Dyczynskitelehealth.co
Verified Buyer
“Excellent service and very good products. A good value for money in these challenging times and a high level of flexibility by delivering high-quality products. These are the real virtue of the YES Medical Company. Thank you YES Medical. Dr Jerzy Dyczynski MBA Doctor of Medical Sciences”
Helpful Report
Posted 3 years ago
Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!
Posted 3 years ago
Banora P
Verified Buyer
“Great to receive helpful and friendly answer to the many enquiries I have. Thanks Briony appreciate your time and patience .”
YES Group | Yes Medical, Astir, Footmedics 5 star review on 30th May 2022
Helpful Report
Posted 3 years ago
Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. Thank you again for the fantastic review, and we look forward to working with you again!
Posted 3 years ago
Suncoast C
Verified Buyer
“Great customer service”
Helpful Report
Posted 3 years ago
Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!
Posted 3 years ago
Toorak P
Verified Buyer
“Placed an order and 1 week later it still hadn't arrived. When I rang I was told it was forgotten and not delivered. I missed out on sales as goods were not delivered on time and patients purchased goods elsewhere. Very disappointed in your service. Will not be purchasing again from Astir.”
Helpful Report
Posted 3 years ago
Sorry we missed you on the phone there earlier Dario. It was lovely speaking to Robin and Paula earlier and they mentioned you were in consult. We wanted to pass on an apology for your recent order experience, and thank you very much for your valuable feedback. We understand it would be disappointing to receive the order so late, when we usually have such a fast turn around and delivery time. Confirming the order has been processed for priority delivery tomorrow. We’d like to offer a store credit, as confirmed in the email, to cover the sales you lost from the order delay and so we have the opportunity to work with you again to offer our usual 5-star service. Please confirm this is a suitable solution as we want to ensure it's fully satisfactory! Look forward to hearing from you!
Posted 3 years ago
Anna D
Verified Buyer
“Friendly service. Quick delivery.”
Helpful Report
Posted 3 years ago
Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!
Posted 3 years ago
YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,235 reviews
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