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YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 2,235 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

Company Reviews

Product Reviews

4.7

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“wonderful”

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Posted 3 years ago

Thank you so much for the review! We're always striving to make the entire ordering experience a wonderful one! It's fantastic to hear we were able to score top marks on all points for this order for you! We look forward to continuing to work with you well into the future!

Posted 3 years ago

Thank you for your wonderful review, We would very much appreciate you placing your feedback on our Google reviews page as well! Please follow the link: - https://g.page/r/CYpidURFgTQfEAg/review Thank you again, and we greatly appreciate working with you and your Team!

Posted 3 years ago

“Friendly, helpful & processed my order very quickly. Thank you.”

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Posted 3 years ago

Thank you for leaving such an amazing review! We are so glad to hear that you are pleased with our friendly and speedy service! Here at Astir, we strive to be as efficient and helpful as possible, all whilst offering outstanding products to our customers! We hope you enjoy your new products and look forward to working with you again in the future.

Posted 3 years ago

“Ordered 2 bard flip flow valves and on reading order realised that she had ordered just two bard flip flow valves instead of 2 boxes. Pleas amend my order and fix up the freight charges. Sue Main.”

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Posted 3 years ago

Thank you so much for your feedback Sue! I appreciate your time on the phone earlier, and we are so glad we could get it sorted for you! I have made sure the system is updated to prevent this from happening again, so the team here knows 20 = 1 box. We are so sorry for the inconvenience but truly appreciated your understanding for the swift resolution. We really look forward to working together real soon to help you out with your other supplies with our usual 5-star service!

Posted 3 years ago

“Very pleasant experience ordering, the girl on the phone was lovely and very polite order placed with minimum of fuss!!”

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Posted 3 years ago

Thank you for your review! We really appreciate hearing from you. It's so great to hear that we were able to provide you with our 5-star ordering experience without fuss! Here at Astir, we work hard to provide the best quality products, with a fast turnaround time. Thanks again, we hope to work with you again soon!

Posted 3 years ago

“Helpful polite and prompt”

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Posted 3 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 3 years ago

“got a solution rigth away”

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Posted 3 years ago

Thank you for your great review! We love to hear that you are impressed with our professionalism and knowledgable team! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

“Thank you for your help!”

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Posted 3 years ago

Thank you for your great review! We love to hear that you are impressed with our professionalism and knowledgable team! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

“Polite and helpful”

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Posted 3 years ago

Thank you for your great review! We love to hear that you are impressed with our professionalism and knowledgable team! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

“Rhiannon was patient, excellent”

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Posted 3 years ago

Thank you for your great review! We love to hear that you are impressed with our professionalism and knowledgable team! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

“She was great t deal with over the phone.”

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Posted 3 years ago

Thank you for your great review! We love to hear that you are impressed with our professionalism and knowledgable team! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

“Helpful. Good masks.”

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Posted 3 years ago

Thank you for your great review! We love to hear that you are impressed with our professionalism and knowledgable team! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

“good service”

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Posted 3 years ago

Thank you for your great review! We love to hear that you are impressed with our professionalism and knowledgable team! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

“Very lovely, thanks for helping me out today!”

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Posted 3 years ago

Thank you for your great review! We love to hear that you are impressed with our professionalism and knowledgable team! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

“Asked if I could communicate by phone to place order as I wasn’t sure about sizing and Found the wait time for a call back longer than 30 mins. Eventually asked for your phone number and was given outstanding service and assistance from lady I spoke to”

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Posted 3 years ago

“very professional and knowledgeable, and very helpful.”

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Posted 3 years ago

Thank you for your great review Wolfgang! We love to hear that you are impressed with our professionalism and knowledgable team! Looking forward to working with you again and giving you our usual 5 star experience!

Posted 3 years ago

Thank you for your wonderful review, We would very much appreciate you placing your review on Google reviews page as well please! Please follow the link: - https://g.page/r/CeLxFYo6F9j5EAI/review Thank you again, and we greatly appreciate working with you and your Team!

Posted 3 years ago

“The call of answered within 3 rings. No answering machine! I had some technical issues placing an online order. Rhiannon made every effort to try and solve the issue. In the end, Rhiannon took the order over the phone and informed me that the item is in stock and will be dispatched promptly. Happy Days! Thank you!”

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Posted 3 years ago

Thank you for your time on the phone and the positive review! We are sorry that part of our order process did not go as intended but very happy we got it completely sorted and your order processed successfully! We super passionate about our fast call answering time and helpful service so we're so glad to hear this! We hope to work with you again next time and to keep delivering our 5-star service!

Posted 3 years ago

“very helpful”

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Posted 3 years ago

Thanks so much for taking the time to leave such an amazing review! We're so glad you found our service quick and our team helpful in our dealings. We pride ourselves on making everything fast and easy at Astir, so it's fantastic to hear you were happy with the service! We hope to work with you again in the future to provide our usual 5-star level of service!

Posted 3 years ago

“Renata is responsive and knowledgeable. she is our go-to person”

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Posted 3 years ago

Thank you very much for the review and positive feedback on your order experience with Astir! It was a pleasure dealing with you and look forward to your next order for another 5-star experience!

Posted 3 years ago

“Renata found the information I needed and processed my order perfectly well but what you offer as Yes Medical is inconvenient. I have to pay in advance by phone, then follow a process to collect from your warehouse. No pay as I collect, no counter to buy at. Not great.”

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Posted 3 years ago

Thank you for taking the time out to leave us such an awesome review! We are more than thrilled to hear you enjoyed the process and experience over the phone. We aim to provide great service and products in the fastest time possible! We are sorry we don't currently have payment facilities at our warehouse. We'll definitely pass this feedback through! Have the best weekend!

Posted 3 years ago

“A very pleasant operator.”

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Posted 3 years ago

Thank you for the 5 stars! We are so glad to hear that you are impressed with our pleasant service, we always try our best to ensure that every order with us is a great one. I look forward to assisting with your next order!

Posted 3 years ago

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YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,235 reviews