YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,188 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Always polite and helpful. What more could one want?”

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Posted 3 years ago

Thank you for your wonderful 5 star review! We're so glad to hear you had a great experience with Astir. At Astir, we make it a priority to offer great customer service, and pay close attention to the orders to ensure you get exactly what you need. We hope to work with you again in the future for more 5 star experiences!

Posted 3 years ago

“Easy to do business with, quick to respond and friendly”

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Posted 3 years ago

“She was helpful and I got what I needed”

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Posted 3 years ago

Thank you for your amazing review! I am so glad to hear that you enjoyed your experience working with us and that you found our process to be helpful and what you were after! We look forward to working with you again soon :)

Posted 3 years ago

“Very prompt service, and easy to order.”

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Posted 3 years ago

Your feedback is greatly appreciated. Jess is a superstar and always provides prompt service so that your ordering is a breeze. PS. Welcome aboard the Astir family.

Posted 3 years ago

“Very fast service, thanks!”

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Posted 3 years ago

Thank you for your kind feedback, Our team is always looking at ways to improve our speed and effectiveness in supporting your requests. As we know your clinic time is valuable. Look forward to speaking again soon! :)

Posted 3 years ago

“Easy to deal with and quick delivery.”

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Posted 3 years ago

Thank you so much for your feedback! We pride ourselves on our excellent customer service and super fast deliveries, so thank you so much! We can't wait to be working together again very soon 😊

Posted 3 years ago

“Adam at astir has been a great help with all practice needs. Always available and helpful”

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Posted 3 years ago

Thank you so much for your kind feedback! We have passed it onto Adam, and we are all so happy you have found us helpful and here when you need us! We love to work with you and look forward to speaking again soon!

Posted 3 years ago

“Wonderful service”

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Posted 3 years ago

Thank you so much for your lovely feedback and 5 stars! It's a pleasure to work with you and truly appreciate you as a valued customer. We look forward to working again together soon!

Posted 3 years ago

“very helpful”

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Posted 3 years ago

Thank you so much for your feedback! We absolutely love helping you out and look forward to working more closely together in the future 😊

Posted 3 years ago

“Extremely friendly and helpful..”

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Posted 3 years ago

Thank you so much for your review! We wish we could throw back 5 stars 💫😉 It's so awesome to have you on board and we can't wait to speak again soon!

Posted 3 years ago

“Beatrice was very helpful”

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Posted 3 years ago

Thank you so much for your positive review! We are so glad you found our service helpful and really appreciate you reaching out and contacting us! Look forward to speaking again soon 😊

Posted 3 years ago

“Stock levels on site are not reflecting true stock. Has happened on numerous occasions and IT issues are blamed. They offered to swap with alternate, not preferred, product and charge extra for it.”

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Posted 3 years ago

Thank you so much for your feedback 😊 Confirming the new website we have coming in the next 2-3 months will have live stock count, reupdating every 2 minutes. Also, for now we have created a new system where we will make sure important PPE products have a dedicated service team member who will ensure the stock level is advertised as accurate as possible at all times, to prevent delays in getting the website updated. We have ensured your full refund has now been processed. Should you have further questions, please let me know!

Posted 3 years ago

“As usual great service”

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Posted 3 years ago

Thank you for your 5-star review! Rhiannon and the team appreciate it very much :) We look forward to helping you again soon!

Posted 3 years ago

“My order has been mucked up twice now, yet I am still waiting on the rest of my products to arrived. Products paid for, then missing off invoice and yet to arrive. Not impressed.”

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Posted 3 years ago

Thank you so much for your feedback, Kerrie. We are so sorry for the delay on the P2 masks, these were in very high demand and subsequently, we offered backorders to ensure you got the new stock as soon as it came in. As discussed we only invoice items that have been dispatched to prevent orders on 30-day account to be charged without receiving the items. We do value your business and support and wish to continue this ongoing relationship and hope that you will not have to experience this issue again in the future. We hope we can work together soon in the near future and provide you with the full 5-star experience!

Posted 3 years ago

“Highly recommend Astir for their range of products and their efficient delivery of items.”

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Posted 3 years ago

Thank you so much for your 5 stars! We love that you highly recommend our products and delivery times, it's an absolutely pleasure to offer you what we do best! Look forward to working with you again soon 😊

Posted 3 years ago

“Probably not the best time to send this. I placed an order for RATs in early january that you then emailed and cancelled as no stock. I then filled in an order of interest form and was giventhe instructions that someone would contact me for credit card details ( which never happened) then on wednesday I ordered online ( with the box marked IN STOCK) and was have an email confirming we would recieve at the end of the week. A phone call to day to yur company now results in me being tole no stock til Feb. If there isnt stock in your wharehouse, it shouldnt be marked available on the website. Stressful time for you I appreciate but dont make orders you cant fulfill. stressful time here trying to keep staff at work! One I'd go with the flow but twice is extremely frustrating”

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Posted 3 years ago

Thank you for your feedback, Karen, much appreciated! We will be in touch shortly :)

Posted 3 years ago

“This is the second time I have spoken to Beatrice. Both times she has been very efficient and sorted out my problem for me. Very knowledgeable and knows "her stuff"”

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Posted 3 years ago

Thank you for your kind review! Beatrice and the team appreciate the feedback very much :) We look forward to speaking with you again soon!

Posted 3 years ago

“staff member who I dealt with was excellent.”

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Posted 3 years ago

Thank you so much for your 5 stars! We can only agree Beatrice is a legend to deal with 💓 We wish we could throw back 5 stars to you as we love to help you out! Have the best weekend and we look forward to speaking again soon!

Posted 3 years ago

“Very helpful and patient on the phone”

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Posted 3 years ago

Thank you for your time. It was super assisting with your request. Appreciate the feedback. Wish you a lovely day! :)

Posted 3 years ago

“good service”

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Posted 3 years ago

Thank you so much for your 5-stars! It's our pleasure to provide you with the service we pride ourselves on! We can't wait to work again with you soon :)

Posted 3 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,188 reviews