YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,188 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“very easy ordering process and lovely helpful assistants”

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Posted 3 years ago

Thank you for your lovely review! It's always a pleasure helping you and your team :) We look forward to speaking with you again soon!

Posted 3 years ago

“Astir has excellent customer service both on the phone, via email and on chat. In particular, give my thumb up to Paul Donald and Rhiannon. In this COVID environment, finding RAT kits is stressful. But Astir has high-quality products and quick turnover stocks. Throughout the ordering process, I feel supported and receive the best options to solve my questions. I like that the Happy Customers get things followed up and resolve the issues. A suggestion to Astir is to put the shipping requirement on the web front page so that the customer is aware the specific, e.g. 'not ship to PO Box', or 'only ship to street address' etc... This will minimize the shipping mixed up and efficiently deliver the products. Also, I have changed my shipping address from a PO Box to a street address in my account. But the email notified me about the dispatch of my order was still having my PO Box address. This gave me a panic attack. I needed to call and clarify. I was re-assured that the delivery address was right in your system but not right in the auto-generated email that was sent to me. Please check this out. Please change the chosen option in the next question, I used 3 ways of communication, but I only allow to chose one option. :)”

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Posted 3 years ago

Thank you so much for this awesome feedback! We really appreciate your feedback on the Shipping information. We are passing that through to our IT Team right away to get a solution organised. We totally agree this can be a little confusing, so thank you for bringing it to our attention! We look forward to working again together soon! Have the best Friday 😊🤗

Posted 3 years ago

“Very Helpful and happy”

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Posted 3 years ago

Thanks, Zhana, It was a pleasure working with you. Look forward to assisting you in the near future. Our team is evoking a happy atmosphere to help ease the pressure that we are all currently facing. So reach out, we'd always be willing to give an ear!

Posted 3 years ago

“Paul was helpful and friendly, he was able to complete my enquiry”

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Posted 3 years ago

Thank's you very much for your kind feedback. During these challenging times, it's lovely to this sort of feedback from our clients. Look forward to speaking to you again soon.

Posted 3 years ago

“great to deal with!”

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Posted 3 years ago

Thank you for your review! We love to help you out and we're so glad we were our usual reliable and prompt selves for you! Look forward to speaking to you again soon 😊

Posted 3 years ago

“Great service and very easy to deal with.”

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Posted 3 years ago

Thank you for your review! We love to help you out and we're so glad we were our usual reliable and prompt selves for you! Look forward to speaking to you again soon 😊

Posted 3 years ago

“Polite, friendly and able to answer my query.”

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Posted 3 years ago

Thank you for your review! We love to help you out and we're so glad we were our usual reliable and prompt selves for you! Look forward to speaking to you again soon 😊

Posted 3 years ago

“Very efficient and polite.excellent to deal with.”

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Posted 3 years ago

Thank you for your review! We love to help you out and we're so glad we were our usual reliable and prompt selves for you! Look forward to speaking to you again soon 😊

Posted 3 years ago

“Just Perfect !”

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Posted 3 years ago

Thank you so much for your review! We wish you could give 5-stars back ❤ Stay safe and well, and we look forward to speaking again soon!

Posted 3 years ago

“Excellent service Great phone manner”

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Posted 3 years ago

Thank you for your review! We always strive to offer the best customer service possible :) Looking forward to helping you out in the future!

Posted 3 years ago

“Very Impressed with the standard of Customer Service! My order was taken and shipped out within a matter of minutes. Thank you!!”

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Posted 3 years ago

Thank you for your review! We love to help you out and we're so glad we were our usual reliable and prompt selves for you! Look forward to speaking to you again soon 😊

Posted 3 years ago

“Excellent phone service with call answered straight away”

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Posted 3 years ago

Thank you so much for your 5-stars! We our proud of our super quick answering time and we are so glad you experienced our excellent phone service! Have the best day and we can't wait to help out again

Posted 3 years ago

“Reliable and prompt”

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Posted 3 years ago

Thank you for your review! We love to help you out and we're so glad we were our usual reliable and prompt selves for you! Look forward to speaking to you again soon 😊

Posted 3 years ago

“Excellent telephone service.”

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Posted 3 years ago

Thank you for your review! We pride ourselves on a super impressive phone service - with a fast answering time and efficient service. We look forward to your next call in 😁😁

Posted 3 years ago

“Very professional over the phone. Placing my order was a very pleasant experience because of Beatrice on the end of the line”

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Posted 3 years ago

Thank you so much for your kind words! We love to help you out, and pride ourselves on making the order experience as easy and efficient as possible 😊 Have a lovely week, and we look forward to speaking again!

Posted 3 years ago

“Nice, simple conversation. Suggested an alternative when the first brand was out of stock. Nice recap at the end.”

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Posted 3 years ago

Thank you for your review Alex! We enjoy helping you out when you ring and you're a pleasure to assist! Thank you so much for using our phone service and placing an order for the back supports. Have the best day!

Posted 3 years ago

“Madeline swiftly answered my call and was extremely helpful. She was polite and was able to find details of our business account immediately. Our order has been placed. We look forward to working with you again.”

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Posted 3 years ago

What a legend! Thank you so much for your 5 stars! We give you 5-stars back and thank you for your feedback! We are so glad you experienced our Customer Happiness star Maddy! We look forward to working together again soon!

Posted 3 years ago

“Rhi was extremely helpful. Thankyou”

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Posted 3 years ago

Thank you so much for your 5-stars! You're a pleasure to assist and we are so glad you were able to experience the 5-star experience that we pride ourselves on! We look forward to the next time we speak 😀

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for the 5 stars! We are thrilled to hear you have had such a positive experience and have experienced the great service we pride ourselves on. We truly appreciate your support and the time it took to write this review, we certainly look forward to working with you again soon!

Posted 3 years ago

“Always good service!”

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Posted 3 years ago

Thanks for your feedback. During these crazy times, we are always creating ways to provide you with the BEST service! Stay safe, and look forward to hearing from you again!

Posted 3 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,188 reviews