YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,235 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Staff manning the telephone was excellent”

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Posted 3 years ago

Thank you for your kind feedback! We look forward to speaking with you again soon, and assisting you with your enquiries!

Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

Thank you so much for your 5 stars! It's a pleasure to assist and we are so glad you called to receive the excellent service we pride ourselves on😃 We look forward to speaking with you again soon!

Posted 3 years ago

“Quick helpful service”

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Posted 3 years ago

Thank you so much for your 5 stars! It's a pleasure to assist and we are so glad you called to receive the excellent service we pride ourselves on😃 We look forward to speaking with you again soon!

Posted 3 years ago

“Service is exceptional and range of products is excellent.”

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Posted 3 years ago

Thank you so much for your 5 stars! It's a pleasure assisting you and we are so glad you called to receive the excellent service we pride ourselves on😃 We look forward to speaking with you again soon, Arlene!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for your 5-star review, we appreciate it very much! It's always a pleasure assisting you :) We look forward to speaking again very soon!

Posted 3 years ago

“Brilliant service from all staff. Great company to deal with.”

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Posted 3 years ago

Thank you for taking the time to leave your feedback, we appreciate it very much! We look forward to speaking again soon, and assisting you with your request :) Have a great day!

Posted 3 years ago

“Very Helpful”

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Posted 3 years ago

Thank you so much for your 5 stars! It's a pleasure to assist and we are so glad you called to receive the excellent service we pride ourselves on😃 We look forward to speaking with you again soon!

Posted 3 years ago

“Always polite and helpful. What more could one want?”

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Posted 3 years ago

Thank you for your wonderful 5 star review! We're so glad to hear you had a great experience with Astir. At Astir, we make it a priority to offer great customer service, and pay close attention to the orders to ensure you get exactly what you need. We hope to work with you again in the future for more 5 star experiences!

Posted 3 years ago

“Easy to do business with, quick to respond and friendly”

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Posted 3 years ago

“She was helpful and I got what I needed”

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Posted 3 years ago

Thank you for your amazing review! I am so glad to hear that you enjoyed your experience working with us and that you found our process to be helpful and what you were after! We look forward to working with you again soon :)

Posted 3 years ago

“Very prompt service, and easy to order.”

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Posted 3 years ago

Your feedback is greatly appreciated. Jess is a superstar and always provides prompt service so that your ordering is a breeze. PS. Welcome aboard the Astir family.

Posted 3 years ago

“Very fast service, thanks!”

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Posted 3 years ago

Thank you for your kind feedback, Our team is always looking at ways to improve our speed and effectiveness in supporting your requests. As we know your clinic time is valuable. Look forward to speaking again soon! :)

Posted 3 years ago

“Easy to deal with and quick delivery.”

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Posted 3 years ago

Thank you so much for your feedback! We pride ourselves on our excellent customer service and super fast deliveries, so thank you so much! We can't wait to be working together again very soon 😊

Posted 3 years ago

“Adam at astir has been a great help with all practice needs. Always available and helpful”

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Posted 3 years ago

Thank you so much for your kind feedback! We have passed it onto Adam, and we are all so happy you have found us helpful and here when you need us! We love to work with you and look forward to speaking again soon!

Posted 3 years ago

“Wonderful service”

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Posted 3 years ago

Thank you so much for your lovely feedback and 5 stars! It's a pleasure to work with you and truly appreciate you as a valued customer. We look forward to working again together soon!

Posted 3 years ago

“very helpful”

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Posted 3 years ago

Thank you so much for your feedback! We absolutely love helping you out and look forward to working more closely together in the future 😊

Posted 3 years ago

“Extremely friendly and helpful..”

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Posted 3 years ago

Thank you so much for your review! We wish we could throw back 5 stars 💫😉 It's so awesome to have you on board and we can't wait to speak again soon!

Posted 3 years ago

“Beatrice was very helpful”

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Posted 3 years ago

Thank you so much for your positive review! We are so glad you found our service helpful and really appreciate you reaching out and contacting us! Look forward to speaking again soon 😊

Posted 3 years ago

“Stock levels on site are not reflecting true stock. Has happened on numerous occasions and IT issues are blamed. They offered to swap with alternate, not preferred, product and charge extra for it.”

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Posted 3 years ago

Thank you so much for your feedback 😊 Confirming the new website we have coming in the next 2-3 months will have live stock count, reupdating every 2 minutes. Also, for now we have created a new system where we will make sure important PPE products have a dedicated service team member who will ensure the stock level is advertised as accurate as possible at all times, to prevent delays in getting the website updated. We have ensured your full refund has now been processed. Should you have further questions, please let me know!

Posted 3 years ago

“As usual great service”

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Posted 3 years ago

Thank you for your 5-star review! Rhiannon and the team appreciate it very much :) We look forward to helping you again soon!

Posted 3 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,235 reviews