YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,236 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,236 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“I would have to say that the telephone customer service experience has been excellent. All of the customer services agents are thorough, courteous and have a problem-solving attitude. I would have to say that this is a rare and unique experience. I would imagine that they must have a culture that puts the customer first. I'll be back!”

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Posted 3 years ago

Thank you for the amazing 5 star review! We are so glad to hear that you are pleased with our excellent customer service. We always aim to be solution providers and provide the best possible experience! We really look forward to working with you again soon 😊

Posted 3 years ago

“Aalways great to talk to”

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Posted 3 years ago

Thank you for the 5 stars and review! We are always so glad to hear from a happy customer, We aim to make our process seamless for our customers and I'm glad to hear that we were able to achieve this on your order. I hope we can help with all your allied health supply needs and achieve the same 5-star service on all orders.

Posted 3 years ago

“Great pricing and great service.”

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Posted 3 years ago

Thank you so much for leaving such a great five-star review! It is always great to hear that we have lived up to our name of being SimplyEasy!! We are so happy your experience with us was a good one. We hope to work with you again in the future!

Posted 3 years ago

“She was very helpful, friendly and knowledgeable.”

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Posted 3 years ago

Thank you so much for leaving such an awesome five-star review! It is always great to hear that we have lived up to our name as having the best customer service! We are so happy your experience with us was a good one!

Posted 3 years ago

“Rhiannon called to advise of out of stock item. She was able to offer an alternative.”

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Posted 3 years ago

Good Morning, Thank you for the incredible review! I am so glad to hear that you had such a great experience with us! We always strive to deliver memorable experiences to all our customers to ensure you receive a product you are proud of at an unbeatable price. We sincerely hope you enjoy your new equipment and we look forward to working with you again in the future. Kind regards, Madelyn :)

Posted 3 years ago

“vERY EFFICIENT ORDERING AND EXCELLENT DELIVERY TIME.”

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Posted 3 years ago

Hi David, Thank you for the incredible review! I am so glad to hear that you had such a great experience with us! We always strive to deliver memorable experiences to all our customers to ensure you receive a product you are proud of at an unbeatable price. We sincerely hope you enjoy your new equipment and we look forward to working with you again in the future. Kind regards, Madelyn :)

Posted 3 years ago

“Prompt and efficient phone service”

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Posted 3 years ago

Thank you for leaving us such a great review! We love hearing from you and realise your time is always precious so getting the customers enquiry sorted fast is always first and foremost priority with us! We cant wait to hear from you again!

Posted 3 years ago

“Easy prompt and courteous service”

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Posted 3 years ago

Thanks so much for leaving us such a fantastic 5-star review! I'm so thrilled to hear that you experienced our quick and efficient service on the phone! We loved working with you, and we can't wait to see you again for more 5-star orders in future!

Posted 3 years ago

“Great friendly efficient service”

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Posted 3 years ago

“Always happy with the interaction ... thank you”

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Posted 3 years ago

“Samantha was extremely helpful with my enquiry”

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Posted 3 years ago

“Quick and efficient service at the phone.”

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Posted 3 years ago

“Jessica was very poliite and helpful which resulted in a smooth experience. I am very pleased with the product ordered.”

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Posted 3 years ago

Thank you for taking the time out to leave us such an awesome review! We are more than thrilled to hear you enjoyed the whole Astir process and experience. We aim to provide great service and products! We are so happy we could help out and look forward to working closer together!

Posted 3 years ago

“Samantha was very helpful.”

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Posted 3 years ago

Thanks for leaving such a kind review! We are thrilled to hear the team were able to provide such great service! We look forward to working closer together 😊

Posted 3 years ago

“Very good communication skills and very efficient. Friendly service.”

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Posted 3 years ago

Thanks so much for leaving us such an amazing 5-star review! We're always aiming to make the entire ordering process as easy as possible! Our friendly Customer Happiness Team are always on hand to assist with any questions you might have! We look forward to working with you again in future for more 5-star orders!

Posted 3 years ago

“Rhiannon was great to work with. Very flexible and efficient. Very pleased with the experience”

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Posted 3 years ago

Thankyou Tim, it has been a pleasure helping you out! Looking forward to helping you in the future. :)

Posted 3 years ago

“Helpful and efficient service.”

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Posted 3 years ago

Thanks for leaving such a kind review! We are so happy to hear such positive feedback on our customer service. We look forward to working together again soon 😊

Posted 3 years ago

“We were looked after very well by Jess who answered the phone. She was very helpful, answered all questions and even went above and beyond to take photos of the appropriate items as there were no direct pic's on the website. She was great! Thank you for the service.”

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Posted 3 years ago

Thanks for leaving such a kind review! We are so happy to hear such positive feedback on our customer service. We look forward to working together again soon 😊

Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

Thank you for the lovely review! We are so glad to hear that you are very happy with the customer service. We hope we can achieve another 5-star service with your next order. Have a nice day!

Posted 3 years ago

“Jess was wonderful, friendly, got me the best price and was efficient in doing so.”

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Posted 3 years ago

Thanks for leaving such a kind review! We are so happy to hear such positive feedback on our customer service. We look forward to working together again soon 😊

Posted 3 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,236 reviews