YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,188 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Very poor customer service and after sales support”

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Posted 4 years ago

Thank you for your recent review. Will be in touch via email very shortly to discuss and resolve :)

Posted 4 years ago

“Great service! Very happy and will continue to use this company!”

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Posted 4 years ago

Awesome!! we appreciate your business and the positive feedback

Posted 4 years ago

“Fabulous service, quick delivery and highly helpful. Thank you.”

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Posted 4 years ago

great to hear! we appreciate your positive feedback

Posted 4 years ago

“I asked for an urgent delivery and it was delivered very quickly!!! Thanks so much”

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Posted 4 years ago

Great to Hear, we do our best to delivery 10/10 customer service :)

Posted 4 years ago

“Always great customer service, fast shipping, and products are as described on website.”

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Posted 4 years ago

Many thanks for your positive review

Posted 4 years ago

“Excellent service great products and prices”

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Posted 4 years ago

Many thanks we appreciate your positive feedback :)

Posted 4 years ago

“Service was prompt, and when there were issues with ordering online a phone call immediately rectified the issue.”

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Posted 4 years ago

Thankyou, we apprecaite your business :)

Posted 4 years ago

“great service”

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Posted 4 years ago

Many thanks :)

Posted 4 years ago

“abcdefghij”

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Posted 4 years ago

:) thanks

Posted 4 years ago

“Great catalogue of products, fantastic prices and next day shipping.. Makes doing business pretty easy.”

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Posted 4 years ago

Excellent, great to hear your positive feedback

Posted 4 years ago

“Not a great first experience through the Footmedics arm of the company. 1. Paid for express delivery and I got 3 seperate deliveries on three separate days, none of which was the next business day. 2. Got told some items were on back order so I sourced the item from another company. The the item that I was told was on back order turned up. now stuck with double and paid double. 3. Got sent an immobilisation boot that had no liner with it, just the plastic shell. Again, i needed the item next day so I had to go buy a boot at FULL retail price from a local business and then sell it to the patient at the cost price as this is what I quoted them. A positive is that your phone staff are friendly and attentive but it is clear that there is a lack of communication between the Footmedics side and the Astir side as I was getting different information via email and phone. FOLLOW UP: They sent a chocolate mud cake as an apology. This was good until I got home and my wife yelled at me for bringing cake home! I appreciate the 'apology cake' and once again, can't fault the phone and 'customer happiness' team.”

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Posted 4 years ago

Hey there thank you very much for your constructive feedback! Well be in touch via email shortly.

Posted 4 years ago

“Fastest shipping and prompt service. Thank you!”

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Posted 4 years ago

“Always quick with their deliveries and only supplies good quality products”

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Posted 4 years ago

“We had a few troubles with our recent orders in terms of discontinued stock and incorrect prices but Astir and their team were very helpful with fixing the problems.”

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Posted 4 years ago

Many thanks for your positive review, we do apologise for the stock showing online, we are working on this and it is now updated daily

Posted 4 years ago

“Fantastic customer service and speedy deliveries”

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Posted 4 years ago

Awesome, thankyou for the positive review:)

Posted 4 years ago

“The order was packaged well and arrived promptly.”

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Posted 4 years ago

Awesome, thankyou for the positive review:)

Posted 4 years ago

“great, quick service”

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Posted 4 years ago

Awesome, thankyou for the positive review:)

Posted 4 years ago

“Great products, very quick delivery. Thanks Astir.”

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Posted 4 years ago

Excellent, we appreciate the positive feedback :)

Posted 4 years ago

“Prompt delivery and fair pricing.”

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Posted 4 years ago

Excellent, we appreciate the positive feedback :)

Posted 4 years ago

“The company is very efficient good customer service all round very good company to deal with”

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Posted 4 years ago

Thank you, we appreciate the positive feedback. its a pleasure doing business :)

Posted 4 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,188 reviews