YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,264 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Easy to order what was needed and login problem was resolved.”

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Posted 2 years ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our process easy. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 2 years ago

“Helpful and pro active.”

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Posted 2 years ago

Thank you so much for your kind words! It's great to hear you had a smoother ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 2 years ago

“Phone didn't even ring before Renata answered. Efficient, professional and polite!”

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Posted 2 years ago

Thank you so much for your 5 star rating of YES Group | Yes Medical, Astir, and Footmedics. We are grateful for your kind comments about our service, especially about your experience with Renata - phone didn't even ring before she answered. We appreciate your loyalty as a customer and are delighted to hear of your positive experience.

Posted 2 years ago

“very easy to deal with, fast and reliable service”

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Posted 2 years ago

Thank you for your 5 star review! We are pleased to hear that you are happy with our Fast and Easy service and look forward to hearing from you again soon.

Posted 2 years ago

“Very good wonderful and friendly service as always Thank you”

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Posted 2 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience with us and to hear such positive feedback from you lets us know we are delivering on that! We look forward to working with you again soon!

Posted 2 years ago

“Very helpful - worked with me to determine the next best option when an item was required urgently however original ordered item was on backorder.”

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Posted 2 years ago

Hello Alison Thank you for your 5 star review. We value your feedback. We like to offer an alternative where possible to help reduce any wait times for our customers. Looking forward to hearing from you again soon.

Posted 2 years ago

“Quick and excellent response.”

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Posted 2 years ago

“Briony was very pleasant and able to help with each of my queries”

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Posted 2 years ago

Thank you for your outstanding review! I am so glad to hear that you enjoyed your experience working with us and that you found our team to be helpful with your every need. We look forward to working with you again soon :)

Posted 2 years ago

“I have not been able to open my shopping cart, Norton is blocking it for some unknown reason. I called Astir a few days ago and was told to ask my IT department to fix the computer glitch, but I am a small business and I don't have an IT department at my fingertips and didn't want to pay a callout fee to fix this one problem, so I called Astir again today to see if I could pay over the phone. Renata was wonderful, happy to take my payment with no questions and offered to cancel the shipping fee to make up for any inconvenience. I thought this was going above and beyond for customer service and will absolutely shop with Astir again. I will get that glitch fixed the next time I need my computer serviced. Thankyou”

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Posted 2 years ago

Thank you for your feedback and review! We are aware of the block and can confirm all the necessary steps have been taken to ensure it is completely safe for use. Some third party IT teams or administrators will still need to approve it in their system though for it to work on some devices. It's fantastic to hear you experienced great service from our customer service team - we're always striving to go above and beyond! We look forward to working with you again soon :)

Posted 2 years ago

“Briony was very pleasent and helpfull and i look forward to dealing with her again”

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Posted 2 years ago

Hello Kerrie Thank you for your order and positive feedback! we look forward to hearing from you again soon!

Posted 2 years ago

“Good to deal with”

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Posted 2 years ago

Thank you for your five stars! We wish we could give you five stars back for being a legendary customer! We value our efficient service here at Astir, so it's really lovely to hear this feedback from you. We really appreciate it. Thank you again, look forward to speaking again soon!

Posted 2 years ago

“Renata acted promptly and resolved my query”

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Posted 2 years ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to provide an efficient service We hope to work with you again in future!

Posted 2 years ago

“Staff member was very helpful with the service. Was able to identify our practice and immediately sent confirmation of order.”

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Posted 2 years ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. We hope to work with you again in the near future.

Posted 2 years ago

“Easy to deal with, thankyou”

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Posted 2 years ago

Thank you Mark for your 5 star rating of YES Group | Yes Medical, Astir, Footmedics! We are so pleased that you found it easy to deal with and are grateful for your kind review. Thank you again!

Posted 2 years ago

“VERY PROFESSIONAL AND EASY TO DEAL WITH.”

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Posted 2 years ago

Thank you for your five stars! We wish we could give you five stars back for being a legendary customer! We value our service here at Astir, so it's really lovely to hear this feedback from you. We really appreciate it. Thank you again, look forward to speaking again soon!

Posted 2 years ago

“She was polite and helpful”

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Posted 2 years ago

Thank you for your five stars! We wish we could give you five stars back for being a legendary customer! We value our lightning-fast turnaround time here at Astir, so it's really lovely to hear this feedback from you. We really appreciate it. Thank you again, look forward to speaking again soon!

Posted 2 years ago

“Pleasant and efficient”

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Posted 2 years ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 2 years ago

“Very friendly and efficient.”

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Posted 2 years ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive, and that we were able to produce your order in our lightning fast speeds! We hope to work with you again in future!

Posted 2 years ago

“Rhiannon is a superstar!! We love our experience with Astir, and Rhiannon always goes above and beyond for us. So appreciated ❤️ PhysioCentral”

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Posted 2 years ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!

Posted 2 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,264 reviews