YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,235 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Extremely helpful”

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Posted 2 years ago

Thank you for your 5-stars and kind words! We are very glad to hear you were impressed with our service and received the assistance you needed. Here at Astir Autsralia, we pride ourselves on providing quick, easy and efficient service. We look forward to working with you again in the near future. Thank you again :)

Posted 2 years ago

“Helpful, friendly and professional service.”

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Posted 2 years ago

Thank you for your amazing 5-star review! We're so pleased to hear that you have found our service exceptional from start to finish! We are glad to hear that you are satisfied with the product and service we provided We look forward to working with you again in the near future!

Posted 2 years ago

“First experience with Yes Medical after being referred to by Daniel. What an experience. One of the orders had a wrong item as compared to what was ordered in it, and I called customer service. Albeit it being in the early morning, did not receive a very warm welcome over the phone. The service rep on the phone mentioned that I have to lodge a return and that they'll send out the correct item. Very inconvenient for a mistake that was done by the packer and not me, so I dont understand why I have the responsibility of returning it to your company. With the company that I was with previously, they immediately apologised and sent out the actual product without asking for a return. I was also surprised that our account will be charged with the correct item that will be sent, and only after they've received the incorrect item that we will get a refund. Overall, super inconvenient and honestly would be the last time I will be ordering as working in a medical centre, having to return things that is out of your control and have to deal with refunds is not fun. Thank you for the service though.”

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Posted 2 years ago

“The customer service agent was lovely. The service on the delivery of the product is an entirely different subject. Now a week 6 working days, and still no product. The apparent dispatch was on the same day as the order was placed. Beyond that............nothing, no further notification. In all honesty, your company's choice of delivery agent needs to be investigated, along with my order. I purchased a moon boot for a sprained ankle, which may well have healed itself by the time your boot hops itself from the western suburbs of Sydney.”

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Posted 2 years ago

“good service”

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Posted 2 years ago

Thank you so much for the amazing 5 stars! We always want our customers to have an enjoyable experience ordering with us and to hear such positive feedback like yours lets us know we are delivering that type of service. We look forward to working with you again soon!

Posted 2 years ago

“Was handled exceeding well”

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Posted 2 years ago

Thank you for taking the time to leave such a lovely review! Here at Yes Medical, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 2 years ago

“Extremely helpful, and professional. Awesome.”

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Posted 2 years ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 2 years ago

“Efficient and friendly”

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Posted 2 years ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production - we're happy to hear this was the case with your recent order 😊 We look forward to working with you again soon!

Posted 2 years ago

“awesome service”

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Posted 2 years ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive! We look forward to working with you again soon 😊

Posted 2 years ago

“helpfull and polite”

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Posted 2 years ago

Thank you for your wonderful review! This kind of experience is what we try to provide every single time you place an order and we are always happy to assist in any way that we can. Please do let us know if there is anything else that we can do for you and we look forward to working with you again. I hope you have a great afternoon and rest of your week!

Posted 2 years ago

“Very professional”

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Posted 2 years ago

Thank you for your 5 Star Review! We are so pleased that you found our service professional, something we strive for every day :) We really look forward to hearing from you next time you need us!

Posted 2 years ago

“Very friendly and helpful over the phone.”

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Posted 2 years ago

Thank you for taking the time to leave us a review! We always appreciate our customer feedback after orders and to receive such a positive one like yours is so rewarding! You were a pleasure to work with and we look forward to hearing from you again the next time you need anything from us.

Posted 2 years ago

“Very short conversation order small Madelyn very helpful”

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Posted 2 years ago

“Briony was super friendly, very polite, and extremely efficient in getting my clinic sorted. She had everything worked out in no time at all and was a delight to deal with. A credit to her company!”

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Posted 2 years ago

Thanks so much for your awesome review! Here at Footmedics, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. We hope to work with you again in the near future.

Posted 2 years ago

“A good experience dealing with her”

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Posted 2 years ago

“Great Customer Service - Bravo Maddeline”

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Posted 2 years ago

“Very friendly, excellent service”

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Posted 2 years ago

“No problems ordering. The staff was friendly and helpful.”

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Posted 2 years ago

Thank you so much for your kind words! It's great to hear you had a smooth ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 2 years ago

“good problem solving”

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Posted 2 years ago

Thank you so much for taking the time to leave us such a lovely review! We are so happy to hear your experience with us has been so positive! We hope to work with you again in future 😊

Posted 2 years ago

“Professional service all round.”

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Posted 2 years ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. It’s amazing to hear that you experienced our fantastic service! We hope to work with you again in the near future.

Posted 2 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,235 reviews