YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.71

4.7 Rating 2,188 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,188 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. I had difficulty with the website and was able to place my order over the phone- very quick and easy. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave such a lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 2 years ago

“excellent service”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words! It's great to hear you had found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 2 years ago

“great service”

Helpful Report

Posted 2 years ago

Thanks so much for your awesome review! Here at Astir, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. We hope to work with you again in the near future.

Posted 2 years ago

“Beatrice was extremely helpful and answered all my queries. Order was taken over the phone very efficiently. Delivery was very prompt even to regional NSW”

Helpful Report

Posted 2 years ago

“Rhiannon is stellar. She was kind, thorough and helpful in order to get me out of a tricky spot. Thank you so much.”

Helpful Report

Posted 2 years ago

Thank you for your outstanding review! I am so glad to hear that you enjoyed your experience working with us and that you found Rhiannon to be helpful with your every need - we think she's pretty cool too 😉 Here at Astir, we strive to deliver top quality products to all our customers in order to generate a memorable and unforgettable experience to make your ordering simple and easy! We look forward to working with you again soon :)

Posted 2 years ago

“not resolved but she was quick to respond”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our process fast. We are always aiming to provide the best quality products in the fastest time possible! We'll certainly look into the cart issue you were experiencing online, and get that resolved right away - thank you for giving us a call and letting us know! We look forward to working with you again and providing the full 5 star experience!

Posted 2 years ago

“legends/very helpful”

Helpful Report

Posted 2 years ago

Thank you for your wonderful review, Jim! This kind of experience is what we try to provide every single time you place an order and we are always happy to assist in any way that we can. Please do let us know if there is anything else that we can do for you and we look forward to working with you again. I hope you have a great afternoon and weekend!

Posted 2 years ago

“Very professional and helpful choosing the right ankle brace”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 stars! We would love to send them back to you as well! Absolute pleasure working with you! We look forward to your next order and working closer together 😊

Posted 2 years ago

“very good thankyou”

Helpful Report

Posted 2 years ago

Thank you for the lovely review! Here at Astir, we pride ourselves in providing the very best customer service. That's why we call ourselves the Customer Happiness Team, because we value creating a stress-free experience for our awesome customers. We look forward to working with you again!

Posted 2 years ago

“very helpful and prompt with her replies.”

Helpful Report

Posted 2 years ago

Thank you for your lovely review! We pride ourselves on our efficient customer service and delivery, and we are so happy this was the case with your recent experience! We look forward to working with you again soon!

Posted 2 years ago

“Brie was very efficient, got everything right, polite, friendly and super professional. Made the order very easy and I am confident it is correct with the follow up information provided very quickly. Thanks Brie.”

Helpful Report

Posted 2 years ago

We appreciate your lovely review! Here at YES, we work hard to create a simple ordering system, as well as having an open Customer Happiness Team to help along the way. It's always a pleasure hearing feedback like yours! We look forward to working with you again very soon!

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you for your 5-star review and kind words! We pride ourselves on providing 5-start service We look forward to working with you in the future :)

Posted 2 years ago

“vert helpul supportive”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words! It's great to hear you had a smooth ordering process and found our customer service helpful! We hope we continue to exceed your expectations and make ordering for yourself easier! Looking forward to working with you next time.

Posted 2 years ago

“Renatta was just lovely. She was helpful and informative and guided me through setting up an account online. This was our first purchase with you but will happily purchase from you in the future. Thank you”

Helpful Report

Posted 2 years ago

Thank you for your lovely review! We pride ourselves on our efficient customer service as well as fast production and delivery, and we are so happy this was the case with your recent experience! You were beautiful to work with & I cant wait to work with you again soon Renata

Posted 2 years ago

“Bri is very good in her work and very prompt in following up”

Helpful Report

Posted 2 years ago

Thank you so much for your review Merryl! We absolutely enjoy working with you and love offering you our renowned 5-star service! We can't wait to hear from you again soon and work together closer!

Posted 2 years ago

“Very efficient. Straight to the point. Beatrice checked to make sure you were carrying our required size (XLarge). Handled payment carefully and efficiently. Forwarded receipt to our email. Wonderful service.”

Helpful Report

Posted 2 years ago

Thank you so much for your awesome feedback! We absolutely love helping you out and we're so glad to hear you enjoyed our service. We can't wait to help you out with our 5-star service again soon! Have the best afternoon!

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you so much for your order and feedback Jamie! We absolutely love helping you out with your treatment tables and make it our aim for every order to be a 5-star quality experience. We look forward to delivering the table as it's something you'll rely on for treatments for the next 10 years. We'll always have your back 😊

Posted 2 years ago

“Excellent service by the younge lady I spoke to.”

Helpful Report

Posted 2 years ago

“Very helpful.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a 5-star review! We are so happy to hear your experience with us has been positive, and we look forward to working with you again in future :) Have a great week!

Posted 2 years ago

“ok she did her job well”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us with a 4 star review! We are so pleased to hear that you have found our whole process satisfafctory. We are always aiming to provide the best quality products in the fastest time possible! If there was anything else that we could have done to meet the 5 star experience, please let us know. As we are always looking for improvements! We look forward to working with you again and providing the full 5 star experience!

Posted 2 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,188 reviews