Asurion Reviews

Name: Asurion
Rating: 1.19

1.2 Rating 351 Reviews

4 %

of reviewers recommend Asurion

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Metrics

1.2

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service for claims. For repair the wait time is 1+ week due to not having nearby locations. For replacement option they send refurbished phones. While trying to file for repair they began process for replacement which had to be cancelled to try to schedule repair. After finding out the wait time would be a week I opted for replacement and got flagged for fraud because of their initial mistake of filing for replacement to start with. Entirely too much hassle for the price, I’ve never felt so dissatisfied with an insurance claim in my life. 3 separate phone calls to try to get my issue resolved and hours on the phone just to be told they have to review for fraud which can take 10 minutes to 24hours. What a joke!”

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Posted 6 months ago

“Company waisted 3 days and HOURS Of me calling. I stayed on top of my appointments even called every hour to make sure they were coming.. they never came never called me back. To today after talking to the 15 customer service person ive talked to , they tell me that my phone sounds like its not repairable,keep in mind i told every person what was wrong with my phone… talked to someone “higher up” she did absolutely nothing but repeat there policy over and over again.. told me it would be $275 for them to do anything.. what a waste. Do not waste money on the monthly insurance ! They dont do anything and there staff is incompetent! They cost me 3 days of work and could absolutely careless RUNNNN”

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Posted 6 months ago

“This has been a disaster. I would NEVER recommend this service and I cannot believe that AT&T has partnered with this company to provide this service. And to think that I almost signed up to cover all my devices, wow that would have been a huge mistake. My iphone has been losing battery life over the last few months, so given that I have the protection plan, AT&T told me to file a claim. I did, and Asurion was the company responsible for executing. Well they took. the claim and made arrangements to come to my home and replace the battery. That was all easy enough and went smoothly. The technician came on time and changed out the battery. However, thats when the wheels fell off. Less than 24 hours later, my phone keeps turning off every 2 minutes. It is fully charged, but will not cooperate. I cannot accomplish any work or personal activities. Using my wife's phone, I called up and all they could offer is to send me a refurbished iphone that will arrive in 2 days. What am I supposed to do until then. How can I trust this "refurbished phone". I basically traded a working phone with mild/moderate battery life issues for a nonworking phone and the promise of a refurbished broken phone. Total scam, I am so disappointed and will do everything in my power to make sure no one has a similar experience.”

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Posted 6 months ago

“The worst, don’t waste your time and money on them. Purchased their extended warranty on a lawn mower from Tractor Supply. It is dead in less than a year. Waisted about 6 to 8 hours on the phone, took a week to get a local referral. They said there is nothing they can do as it is still under the Toro warranty. Which doesn’t cover any to the repairs needed.the best they can do is tell me to call them back in two years after the Toro warranty expires and try them again when their coverage starts. Sound like they are a total fraud, shame on tractor supply for selling a fake warranty.”

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Posted 6 months ago

“Scammers they located in Philippine they stole my money for 3 years paying for iPhone with bell Canada if you call them to replace damaged phone never can . Playing with customers exactly like a football game . Those scammers living on stolen Canadian money by helping from Canadian companies like bell Canada Stay away”

Helpful Report

Posted 7 months ago

“I bought a Bosch dishwasher from Home Depot in 2020 and purchased the extended warranty which is delivered by Asurion. My dishwasher stopped working 6 weeks ago. I called the warranty line and scheduled an appointment. They could not come to look at my dishwasher for 5 days. The guy came and said it needed a new part. 10 days later, the same guy came to install the part. He was watching videos on how to do the repair. My dishwasher leaked water all over the kitchen on the first use. Nobody could come to look at it for 5 more days. On the 5th day, they called to say the repair person was sick. I was scheduled for 5 more days. A new person came and said that it needed the same part. He ordered it and came 10 days later to install it. The next day, the dishwasher gave the same error code and stopped working. I just called again. Asurion said they have to start a new repair so they will come at the earliest in 6 days. My experience with this is horrific. If I had known the Asurion Home Depot service was so horrible, I would have (1) never purchased an extended warranty and (2) just bought a new unit. I WILL NEVER BUY A HOME DEPOT APPLIANCE AGAIN. Their plans are fraudulent. They are horrible. Their service is horrible and their repair people do not know what they are doing. I doubt they use authentic parts.”

Helpful Report

Posted 7 months ago

“These guys are fraud there technician screwed my phone because I had a deferent sim in my phone they won’t cover my phone even they screwed up my phone”

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Posted 7 months ago

“The claims process with Asurion is incredibly complicated and annoying. You have to double verify with codes sent to both cell phone and email, then you have to take several photos: driver license front and back, front of PC (which you will later find out means screen and keyboard when they reject your claim), back of PC, serial number, which must be extremely clear because the claims processors don’t have the ability to zoom in on your photos. After you take all these photos you need to email them to your laptop and attach them to the claim. Lastly, you need to fill out a claim form. Print it, sign it, scan it and attach it to your claim. Once you send the claim off they’ll get back to you with a denial the next business day, but there will be no denial reason, so you have to guess why they rejected your claim or call them up. If it’s after business hours or on the weekend, the help desk people have no idea why your claim was rejected and just ask you to resubmit. It took me 5 submissions over 6 days before my claim was accepted. Then I had to pay a $129 service fee(plus tax) just to get my laptop battery replaced. The entire process was incredibly annoying and aggravating. I will cancel this insurance as soon as I get my laptop back.”

Helpful Report

Posted 7 months ago

“IT IS NOT A REMANUFACTURE BY APPLE do not trust it if you are getting an Apple. I got a remanufactured phone and less than 90 days it stopped working completely there is zero physical damage to my phone and I rarely drop it (yes I have a case) they just sent me a faulty phone.When I tried to talk to support they were not very helpful and could not find the phone in their systems and when they said they would call back they never did. Im out $100 and now even more to get a new phone.”

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Posted 7 months ago

“Gave a 1-3pm window and never showed.”

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Posted 7 months ago

“The worst people on the planet or any planet in the entire universe even though we don’t know how big it is they’re worse customer service the worst telling lies almost every other word, denial constant knowledge zero how to make your customer feel good below zero I wish I never gave them a dime a -5 star rating too bad there’s not a way to eliminate them from doing business and screwing with people’s lives”

Helpful Report

Posted 7 months ago

“Luanna’s behavior is Asurion CustOm'er SER VICE (8O5' 41O) 56OO Asurion P 'HO NE NUMbER (8O5 41O) 56OOa classic example of someone who won’t own up to their mistakes, instead choosing to defame others to cover for her own ignorance and lack of professionalism. She’s been cropping out images and screenshots to twist the narrative, which only shows how desperate she is to avoid”

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Posted 7 months ago

“Using the phone they said they couldn't fix to write this review. We t to South center location and was told they wouldn't repair my water damaged phone due to warranty issue. I said I would waive the warranty because my phone was working for the exception of the touch screen. Then they told me they don't really do pixel phones. So I ordered a screen on Amazon and did it myself. I would have preferred having someone with all the tools do it but I guess they didn't want the biz. The first guy I talked to looked like he would cut hair for a living and the "manager" was in back probably not working on a pixel phone. Thanks guys for nothing! I've used you several times but not anymore.”

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Posted 7 months ago

“If I could give less than 1 I would. The ONLY time I have ever purchased extended coverage ..NEVER AGAIN!!!”

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Posted 7 months ago

“Absolutely awful. Scheduled service and never showed up.”

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Posted 7 months ago

“Worst experience I have ever had with an insurance company. Beyond unprofessional.”

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Posted 7 months ago

“First time I’ve ever signed up or use this service before, but I figured I would give it a shot and the product I had a problem was was my brand new HP printer after one day I could not get it to connect to the Internet. I got on the phone and called Asurion Right away. I got somebody. They spent over an hour with me on the phone, taking control of my computer and took care of my problem so I did not have to return this item to the store. I am so overwhelmingly happy with this company.”

Helpful Report

Posted 7 months ago

“I'm very disappointed in your warranty service, I called took 16 minutes to finally talk to someone, then another 45 minutes to almost file a claim, then i tried to upload my id 4 times was never accepted so i spent over a hour to get absolutely no results, still cant file a claim for a stolen phone cant file it in the store cant get your website to accept the id even after ive filled out and answered all the reps questions and the website questions, i think i will be canceling my insurance though you asurion and picking it up through my allstate warranty company where all my other electronics are covered through”

Helpful Report

Posted 8 months ago

“Asurion through Verizon Samsung S23 Ultra battery expanded inside and forced the case open. For $99.00 Asurion sent a replacement phone but they were unable to properly transfer an app I needed and was unwilling to lose. Because of this I had to take my damaged phone to an Asurion authorized repair facility and pay $264.36 for a new battery and screen out of my own pocket and have to return the phone they sent me or be charged $300 and they will lock the replacement phone serial number. So... I have paid Asurion $19 monthly for 22 months, or $418 for inaurance + $99 for Asurion to send a replacement that I could not use totaling an insurance cost of $517. So... I had to pay an Asurion repair facility $264.36 to repair my old phone and Asurion will not reimburse me for the repair cost done at their Asurion certified repair facility. Summary: Paid $517 for insurance that wasn't honored. I believe Asurion should have covered the repair cost if they were unable to successfully transfer my app to their replacement phone. Repair cost using Asurion was $517 Ins + $264.36 = $781.36. Repair cost without Asurion would have been $264.36. Savings if I didn't have Asurion would have been $517.00.”

Asurion 1 star review on 23rd November 2024

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Posted 8 months ago

“Horrible company. Charged me 0ver $500 for a mistake they made then tell me i have to wait 2 billing cycles to get my money back”

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Posted 8 months ago

Asurion is rated 1.2 based on 351 reviews