Asurion Reviews

Name: Asurion
Rating: 1.16

1.2 Rating 316 Reviews

3 %

of reviewers recommend Asurion

Company Reviews

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Metrics

1.2

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

908-547-3754

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Asurion 1 star review on 21st April 2025

Elijah Monroe

Asurion 1 star review on 31st January 2025

Anonymous

Asurion 1 star review on 27th December 2024

Anonymous

Asurion 1 star review on 23rd November 2024

Philip Canaday

Anonymous

Anonymous // 01/01/2019

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“Insurance companies are not supposed to profit off of a claim, yet that is exactly what Asurion is doing. Do not use Asurion for your insurance. There is a reason why they force you to have it. Pay the phone off ASAP and cancel the Asurion coverage. Next, put the same amount into a savings account each month. The cost of small repairs for phones does not justify the need to pay them for more than a few months. It's not a house, it's not a car, it's a phone. My S21 Ultra was stolen a few days ago. I had insurance with Asurion for nearly 3 years for that phone and had never made a claim until it was stolen while on vacation. So I paid them for nearly 3 years to insure the phone and they want me to pay over $270 for a PRE Owned/Used replacement when I can buy a brand new one, sealed in the box for $298. For the amount I paid Asurion over the years, I could have easily purchased a much newer phone and certainly not a PRE Owned one. Insurance companies are not supposed to profit off of a claim, yet that is exactly what Asurion is doing. Why is Asurion charging me nearly DOUBLE the cost of a used replacement phone? That's not how insurance is supposed to work. If a tree fell on my car, would my insurance company ask me to pay double the cost of the car to replace it? Of course not!”

Helpful Report

Posted 6 months ago

“When I contact customer service and explain to them that I could not open apps without turning my phone off and back on and then it would work for 2 hours he said let's troubleshoot your phone told me to turn my phone off turn it back on ask me if they work which I explained to him earlier that they would work for 2 hours and then stop he said well we can't replace them if they work right now I'm on the phone with you these people are idiots”

Helpful Report

Posted 6 months ago

“Truly the worse company on the dam planet, DO NOT USE THEM, get apple care don't trust these people at all, AT&T store sells you this garbage they won't replace your phone, and if they do plan on it taking weeks, and a hundred phone calls and missed appointments ect. awful.”

Helpful Report

Posted 6 months ago

“I had a 512GB Samsung Galaxy Fold5 that broke. They wanted to replace it with a 256GB Samsung Galaxy Fold2 and take 100 dollars and my old phone. This company is scam for old people who are easily led. I'm canceling my entire policy. Buying is a brand new phone is so much more rewarding than letting some cooks rob you and trade your phone with an inferior REFURBISHED POS that will just break for no reason in 6 months because it was fixed my a technician that doesn't know what they are doing. They will always down grade your phone because that is how they make money. Do yourself a favor and look up how much the phone they want to give you for trade and pay actually costs for a refurbished one. For the one they wanted to give me, 250 dollars. After getting 100 dollars cash and my old phone they would have made out like the bandits they are. No more monthly payments from me. You guys are the worst in the whole tech industry!”

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Posted 6 months ago

“I wish I would have looked up these reviews before I purchased an Asurion Protection Plan for 4 years. Worst customer service. Made the request for a replacement of a product that broke down after 8 months. Non-responsive to my request. I will never again purchase a protection plan from them. What a scam.”

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Posted 6 months ago

“The automated system is horrible. Then your routed to another country with heavy accents that you don't understand. Then they tell you if they get disconnected, they'll call you back, but they don't. I am not sure if I have a claim in or not at this point because we were disconnected at the end so I don't know. I guess I'll have to wait and see if my phone arrives tomorrow. If I buy something in The United States is it too much to ask to have my customer service agent in the United States?”

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Posted 6 months ago

“Wish I could give it zero stars. Bought a backpack from Staples was asked if we wanted to purchase the extended warranty and said yes. About a month later the backpack was ripping, started the claims process. 3 weeks later we're still getting disconnected in the middle of calls. Getting transferred to departments we shouldn't be and still getting asked for proof of purchase which has been provided on 4 different occasions. If you can avoid getting insurance through them you should. Absolutely the worst experience i have had with any claims department in ANY company.”

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Posted 6 months ago

“They dont deserve any star. Broke my computer in transit and tried to gaslight me. They never got back about the issue. A waste of warranty. Dont, buy from them its not worth your hard earn money. When I buy off products and they are the ones offerong insurance, I ignore it. It is not worth it. DONT BUY FROM THEM.”

Helpful Report

Posted 6 months ago

“Our appointment time was between the hours of 11-1… my husband has been waiting for them. It’s going on 2 and no one here still. Why is there “time slots” if you’re not honoring them slots. We have jobs as well… be more professional and at least have the tech communicate better so we at least know what’s going on… that way we aren’t sitting around all day. VERY UNPROFESSIONAL!!!!!!”

Helpful Report

Posted 6 months ago

“Employee Charles (Chuck) Stunich doxed me. Stole my Facebook pics made fun of my son with autism saying it’s caused by genetic inbreeding. Insulted me calling me fat making insulting memes of me, my autistic son and my veteran husband from the pics he stole. He posted my address, pictures of my house and a phone number I have not had for twelve years. It’s shocking to know someone like that works for a tech company when he is into stealing Facebook pics and doxing women. What else is he capable working at this company. And who else has he done it to. I would never use this company now. He does not need to be around technology that can aid in his doxiing women. I’m shocked and very scared for myself and my son.”

Helpful Report

Posted 6 months ago

“Waited for 5 hours for a technician to come out to fix a screen. Made the appointment) days ago. Never heard from the technician. Called in after 4 hours of waiting. No one can seem to get a hold of the technician. The best the could do is either I pay $99 for a new phone or wait another 5 days for this to happen again. Been sitting on the phone for an hour and 20 mins trying to get an answer. Still no word from the technician.. nor Asurion.”

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Posted 6 months ago

“TERRIBLE experience!!! I will NEVER activate over the phone again. Save yourself the time and immaculate headache and just go to the carrier instead. Absolute waste of time.”

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Posted 6 months ago

“had to drive over an hour for a repair to be told that their equiptment was not working and could not complete the repair. overall wasted 4 hours out of my day on the phone before finally getting asurion to replace the device at zero cost. I was told that because im in a "rual" area I had limited options for repairs. So did they make it right yes however I should not have to spend half a day trying to get something repaired or replaced prior to getting a manager to approve a replacement”

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Posted 6 months ago

“Asurion is horrible if I can give them -5 stars I would they don’t answer their calls, you wait on the phone for an hour to get connected after all these questions and they answer just to hang up. I had a claim in to get my phone fixed the rescheduled the date to fix my phone multiple times. Same day fix my ass. I waited over a week and still waiting. Can’t even talk to anyone about this problem. They look all good on the review page website because you can’t even leave a damn review. They are horrible and I am seeking a lawsuit on them. Goodluck getting your phone repaired with them. They started in 1992 and still operating in that era.”

Helpful Report

Posted 6 months ago

“**This only has to do with the location in Towson Maryland** This was the worst experience EVER!. I dropped it off for a same day repair that I was then told wouldn't be done until the next day. Then the next day I was told oh it will be ready in an hour. I drove all the way up there to be told they couldn't release my phone because of some certificate issue due to the hurricane in Florida. I live in Maryland! I give them the benefit of the doubt and said okay I will call back tomorrow to see if it was ready. I then get an email at 11am saying my phone was fixed so I called and they told me it was not fixed and they didn't know when it would be. I then called customer care at asurion and they called the place who told them the same thing and said I had 3 options, wait for it to be done, have them undo the fixes and I can come get my phone, or pay a $99 deductible for a replacement phone even though the fix was suppose to be free. So I said I would wait. The next day I tried to call again and it just rang 2 or 3 times and I would get disconnected. I tried calling several times and I kept getting disconnected. I called Asurion again and they called out to them again and guess who picked up. They told them the same thing and I was told that someone would reach out to their management because they can't hold my phone hostage. So after that I decided to test by calling again to see If they were ignoring my calls and again disconnected. I then called from a spoofed number and they picked up. They just told me the same thing about the certificates. I got a call about 2 hours later my phone was ready for pickup after Asurion messaged their management. At this point I don't think my phone is even fixed right because I have been having issues with the touchscreen and I don't even know if the supposed certificates are correct. This place was so unprofessional that I had a wierd charge on my bank account that I had to cancel my card and dispute the charge literally the next day after i got my phone back and I think its this place because they had access to all my info and that they are doing it to inconvenience me. (This is just because they were super sketchy and unprofessional, that i feel this way)I will never go back to this location!!! I do not recommend!”

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Posted 6 months ago

“Absolute worst company I've ever dealt with. They are absolutely scammers. There is a reason this company has an average 1.1 star rating”

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Posted 6 months ago

“If I could give a 0, I absolutely would. Calling them is a complete nightmare—after 10 calls, I’ve received 20 different, conflicting answers, none of which have brought me any closer to a solution. It seems like they go out of their way to make accessing their insurance policy as difficult as possible, almost as if they’re intentionally trying to frustrate their customers. I will never work with them again. Despite countless attempts, they have yet to resolve my issue. What should have been a simple, straightforward claim for a cracked iPhone screen has spiraled into an endless, frustrating ordeal with no end in sight.”

Helpful Report

Posted 6 months ago

“They sent my phone to the wrong address. Then told me it was fraud and my fault and would not send another. I spent hours on the phone over multiple days being transferred and given the runaround. I found out on my own that phone they sent to the wrong place was returned to them. They didn’t inform me of this. They promised communication multiple times for multiple reasons and never delivered. Horrible company. Zero stars”

Helpful Report

Posted 6 months ago

“If I could give them zero stars I would. Had to get a replacement phone. Sent the old phone back and they still charged me. Called customer service and got different answers from different CSRs... now I have to go thru hurdles to get a refund.”

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Posted 6 months ago

“Need the front screen/glass replaced. Was told by several reps is was covered and with no copay. Then the runaround. Wouldn't schedule a tech to come to the house to replace. Claimed can't get part, but businesses in this area who work on phones can. They said that was a third party and may not be up to their standards. They insist on replacement. Offered compromise. Told them same make and model and waive copay. They refused. During this time, was repeatedly told to call back to check on part availability and schedule appontment, but then said didn't qualify to be repaired. On last call, was transferred twice, including to someone claiming to be in the CEO office. Don't need new phone. Need this one repaired. It is obviously covered, but they want me to buy a top of the line model. No way. Would not recommend asurion.”

Helpful Report

Posted 6 months ago

Asurion is rated 1.2 based on 316 reviews