Asurion Reviews

Name: Asurion
Rating: 1.21

1.2 Rating 370 Reviews

5 %

of reviewers recommend Asurion

Company Reviews

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Metrics

1.2

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Anonymous // 01/01/2019

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“after 4 hours of phone calls, nothing was resolved. This is the worst service I have ever dealt with. I would NEVER use this service again.”

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Posted 3 months ago

“I replaced my Iphone 13 and payed the 99 dollar deductible at Verizon, got it super fast and all was good until a few days in and it would only charge at a certain angle; i was then having to plug it in at 50 different angles until it works. I took it back to Verizon and was told it looks like there is a piece of plastic compressed into the charging port and I'd either have to take it to a phone accessory store and pay there, or pay the 99 deductible and get a new phone because Asurion doesn't do anything for charging ports..”

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Posted 3 months ago

“They happily takes your money when you buy the extended warranty but it’s like pulling teeth when you need service. POOR service. It’s regrettable buying one. DO NOT BUY ASSURION extended warranty.”

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Posted 3 months ago

“Generally bad experiences. Current issue is they won’t reimburse me for one of my PS3 controllers they lost. When they do call back they leave no message. When I do get an agent I get a different answer every time.”

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Posted 3 months ago

“Over promise, under deliver. Was left on perma-hold too. I couldn’t be more annoyed after dealing with a lost phone.”

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Posted 3 months ago

“I have a computer I bought from Costco, and I called them they took my laptop and "fixed" it. But I got it back with the same problem. So when we called they asked us to fill out a form which I did and gave my receipt but they said they need a real copy of the receipt giving me a hard time and they have done the same thing before when I called about my other device. They are a total scam trying to waste your time.”

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Posted 3 months ago

“After sending me out the wrong device, I was forced to make 7 phone calls, during which I was lied to, disrespected, sent to the extension of the CEO's office, given incorrect and different reimbursement amounts, etc, and when I was finally told I would be getting reimbursed for the correct amount, despite everything they mishandled, they informed me that I i would receive a paper check in 10 DAYS! When i said i cant go 10 dats without a phone because i use it to run my business, she said to use my old device in the meantime, yes, THE BROKEN ONE that I'm trying to replace! I asked if an exception could be made given the circumstances of this claim and how much time and bs I had to endure just to get this far, but she said no and then treated me like a toddler by giving me my two options, a paper check in 10 days or nothing! Then she again suggested I use my broken phone until then! To say I was mistreated and my claim was not handled professionaly is an understatement! Use my old, broken device, that does not charge for 10 days, what great advice! Here's my advice to anyone thinking of using Asurion: Steer Clear! Unless you of course want them to waste hours and hours of your time only to get an unacceptable resolution to your device issues!”

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Posted 3 months ago

“uBreakiFix sold me a Asurion Home+ insurance for all of the electronics in my house at approximately $30/mon. I paid for 3 years and finally made a claim when a pair of headphone went bad. They offered 50% of what I paid as a reimbursement, enough for a refurbished pair of the same headphones. I purchased these headphones (Samsung Galaxy Buds Pro2) and they failed within 3 months. I made another claim with Asurion and they offered me to replace the headphones with some janky off-brand headphones that retail for $24.99 new. I contacted them and told them that a second replacement cannot drop in value by over half in 3 months and requested another pair of refurbished Samsung Galaxy Buds Pro2 or comparable funds. They hung up. Both times, Asurion demanded an additional service fee for inspecting and potentially repairing the headphones. The service fee was almost the price of a new pair of headphones. I complained for a long time and eventually the fee was waived both times but they told me that the next time I make a claim it would be required. So they essentially want to double dip on the coverage and then short you on the replacement. Avoid Asurion, UBreakIFix and all their affiliates, employees, and executives at all costs.”

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Posted 4 months ago

“Asurion has never sent back my 300 dollars for sending back an old phone for credit of a new phone . They took the old phone back and have yet to send me a refund credit for receiving my phone . They first said it was sent as a credit whitch I never received. Then they said the would credit my visa which never happened. This last time I tried to ge back money is that they would send me a check refund. This has be going on since March everyone blames it on a different department…. They suck and lie straight to your face .”

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Posted 4 months ago

“I got an iPhone 16 pro max with ATT in December. It fell off my car in March and asurion with ATT wouldn’t replace my phone even though I had to pay for it. I wasn’t getting a free phone or a brand new one and they kept saying that I wasn’t using the insurance for its intended purpose yet they wouldn’t tell me what the intended purpose was or what I was doing wrong. It’s pretty sad that all the money I pay them and the fact that I had to pay for a replacement for a refurbished phone is sad and appalling. The phone is not repairable and yet they won’t help or replace.”

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Posted 4 months ago

“Jahcari was a great help setting up my new phone! Very personable and there to help! Literally got everything set up in 10 minutes!”

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Posted 4 months ago

“Being charged twice for a replacement and I returned the old phone”

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Posted 4 months ago

“I purchased a vacuum cleaner and bought the 3 year protection plan. It took 45 minutes to submit and claim and I needed help from someone who knows a lot about computers. Even they had trouble. After all the hoops and forms they declined my claim. I will NEVER EVER purchase another asurion plan. They are not easy to work with and thrre is no one to call to speak in person. Its a hoax.”

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Posted 4 months ago

“When I finally was able to speak to a human to find out why I couldn't file a claim on a broken phone, they hung up on me, after putting me on never ending hold. "Zero stars"”

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Posted 4 months ago

“Filed a claim on the 17 of April. They did not have my phone i was replacing, so they offered me an upgrade. which they did not have, so they offered me another upgrade to which did not have.. Everything seems to be on back order what have or lack of.. Why am i paying insuracne for? this company is a joke. It's been 2 weeks without a phone.”

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Posted 4 months ago

“over the years i learned you will never get a phone in any color other than black and you have a high chance of getting a phone other than the model you purchased.”

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Posted 4 months ago

“Horrible company to deal with. I had an issue with my Martin acoustic guitar. When I tried to file a claim with Asurian, they kept telling me that I had to work with Martin & co. to see if they would cover it. Martin denied claim cause they said it was a manufacture issue. The guitar was too dry and stopped working. Every time I told Asurian that Martin denied claim, they kept sending me an automated message that I should deal with Martin. Now Asurian denied my claim cause I had guitar fixed by an authorized Martin dealer and did not tell Asurian. I will never buy a warranty from Asurian again!”

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Posted 4 months ago

“They suck had S series phone. They send me An A54 and now an A71 POS. Don't waste your money”

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Posted 4 months ago

“They sent my package to the wrong address. Not only wrong address but wrong state! And now won't answer my questions. Very unprofessional and does not care about customer service.”

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Posted 4 months ago

“After the regular warranty expired, I purchased an extended protection contract for my LG Dishwasher from Asurion. When it began to leak at the end of the cycle, I called for a repair. My dishwasher was a little more than 1 year old at the time. I was told that my contract had been cancelled -- it had not been, and I had documentation to prove it. After several attempts I was told it was up to me to prove that my contact was in effect. I called the appropriate department and immediately confirmed that I did indeed have a valid contract, and it was still in force. After many phone calls, I eventually was given approval for a repair appointment. It took a while to get the appointment, but the technician came and inspected my machine. I told him a few times that the leak occurred ONLY at the end of the cycle. He started a cycle and there was no leaking, as expected at the first part of the cycle -- I had already told him that there wouldn't be any that early. He left with more that 90 minutes left on the cycle and reported to Asurion that there was no problem. The owner of this company then accused me of trying to present a fraudulent claim, because according to him I wanted a new dishwasher, and he could prove it. I had never met the owner, so I am not sure how he came to this conclusion or what "proof" he had. Asurion took the word of this company. I called a different factory authorized company and paid out of my own pocket. I was told that this model was known for leaking and that the cause was due to parts that often failed to function as they were designed to over time. The parts in question were replaced and my dishwasher has not leaked since.”

Helpful Report

Posted 4 months ago

Asurion is rated 1.2 based on 370 reviews