Asurion Reviews

Name: Asurion
Rating: 1.19

1.2 Rating 351 Reviews

4 %

of reviewers recommend Asurion

Company Reviews

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Metrics

1.2

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Anonymous // 01/01/2019

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“After the regular warranty expired, I purchased an extended protection contract for my LG Dishwasher from Asurion. When it began to leak at the end of the cycle, I called for a repair. My dishwasher was a little more than 1 year old at the time. I was told that my contract had been cancelled -- it had not been, and I had documentation to prove it. After several attempts I was told it was up to me to prove that my contact was in effect. I called the appropriate department and immediately confirmed that I did indeed have a valid contract, and it was still in force. After many phone calls, I eventually was given approval for a repair appointment. It took a while to get the appointment, but the technician came and inspected my machine. I told him a few times that the leak occurred ONLY at the end of the cycle. He started a cycle and there was no leaking, as expected at the first part of the cycle -- I had already told him that there wouldn't be any that early. He left with more that 90 minutes left on the cycle and reported to Asurion that there was no problem. The owner of this company then accused me of trying to present a fraudulent claim, because according to him I wanted a new dishwasher, and he could prove it. I had never met the owner, so I am not sure how he came to this conclusion or what "proof" he had. Asurion took the word of this company. I called a different factory authorized company and paid out of my own pocket. I was told that this model was known for leaking and that the cause was due to parts that often failed to function as they were designed to over time. The parts in question were replaced and my dishwasher has not leaked since.”

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Posted 3 months ago

“Never again worst customer service ever. Charged for something shouldn’t have been for considering it was covered through insurance. Be careful if you go here they charge you for aomeone else’s stuff. Horrible. Money returned but still burning mad”

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Posted 3 months ago

“sent low quality refurbished phones. 3x over. camera had finger prints on the inside, camera not working right and battery bulging on the other, screen unresponsive and not working properly. pls send new phone or improve the quality control bc right now it sucks low quality!!”

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Posted 3 months ago

“Worst customer service, didn’t show up when appointment made”

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Posted 3 months ago

“I paid for this service for years and when I needed it because my phone was dangerously failing, I was lied to repeatedly, given the wrong information, and then charged for it again. If I could give them negative stars I would”

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Posted 3 months ago

“Paid 60 bucks monthly for years for coverage of several phones, opened claim for cracked screen waited 6 days for appt and guy never shows or calls. Asurion wants me to wait another three days for repair. Their service isn't worth it... they couldn't care less about you or your phone. Do fall for their bs. SCAM”

Helpful Report

Posted 3 months ago

“I’ve been paying $60/month for Verizon’s Mobile Protect plan through Asurion, thinking repairs would be simple and local. That was a lie. I spent over three hours trying to get a back screen fixed, including 90 minutes on the phone with Asurion. Even though a local U Break I Fix had the part in stock, they forced me to mail in my phone and go without it for 5 business days. When I pushed back, they pointed to hidden fine print saying they only have to offer one option—even if a better one exists. Total bait-and-switch. Then, when I tried to cancel, they told me they “don’t deal with billing,” so I had to call Verizon just to cancel. Verizon now has to run a full investigation before I might get refunded. This is one of the most deceptive, rigid, and frustrating services I’ve ever dealt with. Avoid them if you value your time or sanity.”

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Posted 3 months ago

“Waste of money for insurance..impossible to talk with anyone that will try to help..they just keep the money the customers paid and never receive a replacement”

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Posted 3 months ago

“Complete failure. Lies, scammer, incompetence, and no way to contact.”

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Posted 4 months ago

“Verizon should not have Asurion as a vendor. In my opinion, they committed fraud by billing my Verizon bill for a protection plan that I did not order. With lack of response from Asurion I brought Verizon in to my situation. I have utilized Verizon for over 20+ years. Verizon credited my account to my satisfaction. My local Verizon store shared with me that they experience complaints regarding Asurion more that any other issues. Do not do business with Asurion or you can be assured that you will have issues with this company.”

Helpful Report

Posted 4 months ago

“Terrible don’t even waste your time to put this as a service on your plan they’ll give you run around”

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Posted 4 months ago

“My son broke his iPad and they verified coverage and had me send it to them from repair. They were supposed to fix it and send it back to me within 5 business days. Over 30 days later, the status online still showing not available so I called them. Then they advised me that it was unrepairable and that I had to file a new claim for replacement. Someone supposedly from the "Office of the CEO" was helping me start the new claim without any explanation of what happened to the old one. Then they promptly denied my claim because the date on the new claim had to be the date that they determined it was unrepairable despite them never communicating that date to me and there not being a place on the claim form for it. They then "helped" me file yet another claim with the new date and verbiage they told me to put just to get it denied because they already replaced the iPad. When I asked for proof like date they replaced it, tracking number, model number, serial number, and/or any other evidence, she told me that could not provide that information for some nonsensical reason. This company is a fraud and they are scamming customers. Avoid the headache and do not purchase their insurance!”

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Posted 4 months ago

“They just steal money. Awful company you pay for replacement don't get abd can't get refund. Awful company”

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Posted 4 months ago

“Verizon rep tricked me to sign up. Signing up could be done by him. Trying to cancel was close to impossible. Difficult to speak to someone on Asurion about your account. Fortunately I managed to cancel via My Verizon app else I'd still be waiting to hear from Asurion. Sketchy company with terrible customer service.”

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Posted 4 months ago

“Had them repair a broken back glass on wife’s I-Phone Pro-Max 15. Technician did not ever replace the glass, gave her back the phone and left. The back of the phone fell off. Asurion said it would be 1-2 business days to ship a replacement phone. Spoke to three different people at escalating positions and they all said the same thing. Customer Service sucks. They broke her phone and it now doesn’t even work. Have to be without a phone all weekend and who knows how long. Unacceptable. I’m done with these people”

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Posted 4 months ago

“They denied my claim because it showed in their records that the phone I have been using for more than a year was not active 4 days ago. I called Verizon twice to help me so Verizon could tell Asurion the phone was active. Asurion did not care. Worthless company. Verizon is sending me a new phone for free and filing a complaint with Asurion for mishandling the claim.”

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Posted 4 months ago

“Been without a dryer for months because they fail to fix the problem and won't replace it or refund us. Terrible phone service- you can't talk to anyone who can actually help resolve matters. Don't even bother speaking to the first rep. Skip to escalations, even though they are almost as unhelpful”

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Posted 4 months ago

“Does not synch info correctly in claims.”

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Posted 4 months ago

“Horrible phone service I called and didn’t say a word yet. The guy started his script and didn’t even finish before he says “WHAT WAS THAT” “Hello?” And when I say I haven’t said anything for the third time he says “Okay?” And FREAKING HANGS UP ON ME! I go through the whole thing again and they let it ring and then silence!!!! They purposefully didn’t answer! WORST COMPANY EVER I HOPE YOU FIRE THAT JERK! I just wanted to freaking cancel my plan!”

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Posted 5 months ago

“After paying the insurance for 3 years, my phone broke. I paid the additional $150 and was sent a refurbished phone that did not work. I called and complained they sent me another refurbished phone which again did not work. I am a senior living by myself and could not risk not having a phone. My children lent me money to buy a new phone. Asurian is not credible and i feel this was very diceiving.”

Helpful Report

Posted 5 months ago

Asurion is rated 1.2 based on 351 reviews