Asurion Reviews

Name: Asurion
Rating: 1.16

1.2 Rating 337 Reviews

4 %

of reviewers recommend Asurion

Company Reviews

Questions

Metrics

1.2

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

908-547-3754

Write Your review

Tell us how Asurion made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had them repair a broken back glass on wife’s I-Phone Pro-Max 15. Technician did not ever replace the glass, gave her back the phone and left. The back of the phone fell off. Asurion said it would be 1-2 business days to ship a replacement phone. Spoke to three different people at escalating positions and they all said the same thing. Customer Service sucks. They broke her phone and it now doesn’t even work. Have to be without a phone all weekend and who knows how long. Unacceptable. I’m done with these people”

Helpful Report

Posted 3 months ago

“They denied my claim because it showed in their records that the phone I have been using for more than a year was not active 4 days ago. I called Verizon twice to help me so Verizon could tell Asurion the phone was active. Asurion did not care. Worthless company. Verizon is sending me a new phone for free and filing a complaint with Asurion for mishandling the claim.”

Helpful Report

Posted 3 months ago

“Been without a dryer for months because they fail to fix the problem and won't replace it or refund us. Terrible phone service- you can't talk to anyone who can actually help resolve matters. Don't even bother speaking to the first rep. Skip to escalations, even though they are almost as unhelpful”

Helpful Report

Posted 3 months ago

“Does not synch info correctly in claims.”

Helpful Report

Posted 3 months ago

“Horrible phone service I called and didn’t say a word yet. The guy started his script and didn’t even finish before he says “WHAT WAS THAT” “Hello?” And when I say I haven’t said anything for the third time he says “Okay?” And FREAKING HANGS UP ON ME! I go through the whole thing again and they let it ring and then silence!!!! They purposefully didn’t answer! WORST COMPANY EVER I HOPE YOU FIRE THAT JERK! I just wanted to freaking cancel my plan!”

Helpful Report

Posted 3 months ago

“After paying the insurance for 3 years, my phone broke. I paid the additional $150 and was sent a refurbished phone that did not work. I called and complained they sent me another refurbished phone which again did not work. I am a senior living by myself and could not risk not having a phone. My children lent me money to buy a new phone. Asurian is not credible and i feel this was very diceiving.”

Helpful Report

Posted 3 months ago

“I paid for the home service for 3 years. Valid claim with photos was submitted. Resubmitted photos multiple times. Denied coverage for an internal failure. Refused to even come assess the TV.”

Helpful Report

Posted 3 months ago

“Absolute garbage. Waste of money. Don't bother”

Helpful Report

Posted 3 months ago

“Pay the $20 a month for the last 3 years, never had a problem before. This time around they had the phone but not the color option I needed and with my job, my uniform needs to be black. She told me those were the two choices I had, I can leave the claim open and check in later, to see if a black one showed up, I could buy a case, I don't feel it should cost me more money on top of the deductible. I asked if there was any other option she said no. What a waste of of money to pay for insurance for the last 3 years, added it up, its ridiculous.”

Helpful Report

Posted 3 months ago

“I never had issues in the past, this latest claim has been a nightmare! I was told for five days in a row the phone would arrive and for each of those 5 days it never had, I asked for the 100 deductible back and they did oblige, however I had to retry again due to shattered screen & glass shards. Started a claim again paid 100 deduct, they said my latest phone was brand new but it refuses to charge, now I sit w no cell until yet another comes in the mail!”

Helpful Report

Posted 3 months ago

“I have been an asurion customer for over 20 years. I rarely file a claim. Can count the account of claims I've filed on 1 hand. Although they have gotten better, they still find any reason to continue to raise the price. I started out at $10 per line, now it's up to $68. It was just increased about a year ago. Just taking advantage of customers that don't abuse our over use the services. My bill runs $10 for 2 lines total. I'm paying them $68 per month of that bill. Sad.”

Helpful Report

Posted 4 months ago

“These people are scammers, just like ATT, Verizon and all the other phone service and insurance providers.”

Helpful Report

Posted 4 months ago

“The horror…the horror…”

Helpful Report

Posted 4 months ago

“Everything .”

Helpful Report

Posted 4 months ago

“The service was fast a quick, definitely will be going back if I need my phone fixed. Forbid I ever have to. Lol”

Helpful Report

Posted 4 months ago

“I have been using the service for a couple of years, I am so disappointed at the fact that they offered me to sell me the insurance making it seem like everything was so good that they would cover everything any damages , after paying for years I unfortunately had a little accident with my tv and they denied the service because they don’t cover any damages unless they are mechanical? Why did nobody ever explained that to me when they were selling the product? I tried talking on the phone to one of them and no solutions whatsoever also connected with a supervisor only thing is we won’t do the service. It just seems so frustrating and dumb to me that they wouldn’t explain this things prior to selling you their service instead they wait until something actually happens to let you know what’s covered and whatnot. It such a scam for their price , and be careful whenever you are thinking on joining, they won’t be specific and they will tell you what you want to hear.”

Helpful Report

Posted 4 months ago

“This is the worst customer service I have ever had. You have to answer all the questions twice on the automated system then you have to answer all the questions again once you finally get to a customer service agent. Answering any questions on the automated system is worthless.”

Helpful Report

Posted 4 months ago

“Poor customer service. Unprofessional managers that do not provide solutions just stuck to scripts even if they are fault. Save your money! Not worth it !”

Helpful Report

Posted 4 months ago

“Horrible .. spent thousands of dollars and having the hardest time getting one claim approved.. wasted tons of time too!”

Helpful Report

Posted 4 months ago

“They literally broke my screen and gave it back to me with no suggestions”

Helpful Report

Posted 4 months ago

Asurion is rated 1.2 based on 337 reviews