Baby Pavilion Reviews

Name: Baby Pavilion
Address: 2975 Exon Avenue, Cincinnati, Ohio
Rating: 4.90

4.9 Rating 9,870 Reviews

98 %

of reviewers recommend Baby Pavilion

Visit Website

Phone:

8006167860

Email:

pumpit@babypavilion.com

Location:

2975 Exon Avenue,
Cincinnati
Ohio
45241

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Baby Pavilion 5 star review on 25th November 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took a while to receive my breast pump”

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Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

“The communication was quick and delivery was quick. The original shipping address was wrong and the two ladies I spoke with were helpful. I still received in a timely manner.”

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Posted 4 years ago

“I have used a couple different supply companies for my breastfeeding supplies in the past and Baby Pavilion absolutely has had the best customer service! Such a sweet & helpful team behind the company that seem to genuinely care about their customers and the experience they have with their service. If I had to pick one thing they could improve on it would be that in order to get your monthly re-supply you have to complete the whole order form process online every time, I like that other companies I have used have just auto shipped without me having to get online and fill anything out, but it’s definitely not a deal breaker!”

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Posted 4 years ago

“Was quick and easy! Questions were answered and the pump I ordered literally got here in 3 days! I love the fact that they also carry the kiinde twisted breast milk storage bags!”

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Posted 4 years ago

“Ordering the pump was extremely easy and shipping was super fast. I did not like how you could not see the how much extra money the upgrades were while ordering a certain pump.”

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Posted 4 years ago

“Ordering was easy enough. Delivery took longer than expected though and my neighbor ordered hers after me but received it before I did. When I reached out to customer service, the response was that they weren’t in control of fedex and that it was on its way. I also received two requests for a review 45 minutes apart and before I even received my pump.”

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Posted 4 years ago

“Great service. Easy ordering and fast shipping!”

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Posted 4 years ago

“They delivered the pump and supplies quickly and maintained regular contact throughout the process”

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Posted 4 years ago

“Great service and communication! Shipping is always super fast!”

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Posted 4 years ago

“Excellent customer service. Great to work with!”

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Posted 4 years ago

“Delivery was fast and on time got updates on everything love the packaging and product Itself”

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Posted 4 years ago

“My order got cancelled for some reason BUT as soon as I reached out Baby Pavilion acknowledged the issue and sent my pump to me super fast. I really appreciated that! My pump works great and I would recommend Baby Pavilion to any new Tricare Mom.”

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Posted 4 years ago

“Quick & convenient ordering products. I haven’t tried out the actual product yet so I can’t give the review 5 stars, but I am impressed with the turnaround time to receive my order.”

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Posted 4 years ago

“Baby Pavilion was really easy to reorder supplies from and shipped them quickly. My only problem was that my pump was not listed and there was no option for not listed. It caused a little confusion but I was able to write in more details.”

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Posted 4 years ago

“Super helpful customer service who answered all questions and assured any concerns.”

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Posted 4 years ago

“Always so efficient at ordering more supplies for breastfeeding my little! My only complaint (and it's likely Tricare policy) is that I can't order more bags within 30 days of the last delivery date, although it takes 4-5 days for the processing and delivery of my previous order. (i.e. order on the 4th, delivers on the 8th, the next month I can't order again until the 8th, which means my order doesn't deliver until the 12th)”

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Posted 4 years ago

“Baby Pavilion has been so amazing!! Their service has been soo great!! Products are great as well!!”

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Posted 4 years ago

“Easy to work with to get supplies and insurance approval. Very smooth process. I just wish there were more brands to choose from for storage bags.”

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Posted 4 years ago

“I had some issues when I first summited my order and for some reason it didn’t go through. Customer service was not the best at helping me figure out why, they claimed it was my insurance. So I re-summited my order a second time and everything was fine. So I am not sure what happened! Then I had to reach back out to customer service a second time due to my order not showing up, the woman who I spoke to then was great! I received my order today and I got a bunch of extra goodies that I didn’t even know I was receiving. Other than the mix up in the beginning, I would highly recommend Baby Pavilion!”

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Posted 4 years ago

Baby Pavilion is rated 4.9 based on 9,870 reviews