Banggood Reviews

4.4 Rating 8,113 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 8,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 1 star review on 31st October 2025

782

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again Banggood. I bought a model car there, which was delivered on February 17. After a few days, the first screws were already missing; shortly after, the first servo was through. I then contacted Banggood because you are a "VIP". But under the support e.mail I never received an answer - instead spam and always advertising garbage. Now after 1.5 months the gearbox died. This time I contacted Banggood via chat. The "agent" said that it's all clear as day, but I should submit a repair / warranty order. After less than a day, the answer came that yes, the "one-month" warranty is over. Banggod does not feel responsible. The main thing is that they have bagged hundreds of euros. Never again here. This store is not even close to being customer-oriented. Very, very bad business conduct. People, never, never buy from Banggod. Most annoying, by the way, these standard answers, like the one that will now follow here again.”

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Posted 4 years ago

“sajnálom ez a termék nem jó amit küldtek,mert melegszik és amit az általuk műszerek panelre forrasztanak mozognak,és nem tudom használni ezt a terméket”

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Posted 4 years ago

“Bought a faulty device and does not work. I have the exact same item bought from another shop both with the same hardware inside USB\VID_0A12&PID_0001&REV_8891 and Banggood product does not work on the same pc, yet the other one does.”

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Posted 4 years ago

“El transmisor no emite ninguna señal. No funciona.”

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Posted 4 years ago

“El transmisor no transmite ninguna señal. Yo estoy en un club de aeromodelismo (drones) y tengo diferentes aeronaves.”

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Posted 4 years ago

“I will never buy from you again”

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Posted 4 years ago

“It took them 9 days to realize they had sold me something they didn't have, and it took them 23 days in order to realize they didn't ship to Canada.”

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Posted 4 years ago

“Péssima qualidade! Serviço de apoio ao cliente ainda pior, não resolvem o problema”

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Posted 4 years ago

“I received a different product than the one I bought”

Banggood 1 star review on 24th March 2021

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Posted 4 years ago

“Orders never arrive - No warranty Placed 3 orders 2 never came after 4 months. The 3rd order was defective and they refused to pay a full refund or send a replacement. After constructing and a sending video verifying the product was defective They sent support emails in that they knowledge that the product is defective. They offered me a refund. The stipulation is I must return the product to China at my expense. I paid extra amount to have product sent from USA Wherehouse, no matter has to be sent to Chia”

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Posted 4 years ago

“I bought full set of car seat but I only got one seat cover.”

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Posted 4 years ago

“The goods arrived on time but 2 of the 6 bulbs were broken. I wrote a complaint and no one responds for days. Irresponsible and unprofessional.”

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Posted 4 years ago

“Camera EKEN H9R with no SD memory card”

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Posted 4 years ago

“Hello I have not yet received the product.”

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Posted 4 years ago

“The only problem is I ordered RED gloves and got Pink gloves”

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Posted 4 years ago

“Do not buy these Lenovo earbuds: they can not enter into your ear at all!!!”

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Posted 4 years ago

“Ne fonctionne pas, pas de rotation.”

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Posted 4 years ago

“Complained about defective product from them. The product was defective when I received it and never received any new product from them after repeated complaints, DO NOT BUY HERE!”

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Posted 4 years ago

“Since they felt the need to ship orders which were cancelled, yes this is theft. The stole my money, shipped order cancelled multiple times, close account to avoid refund. This is a condensed version of my Banggood experience. They continue to avoid customer service beyond the usual lies. If this is how you wish to be treated, open an account and place an order to find out for yourself how bad an idea it was”

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Posted 4 years ago

“Took 17 days to go 1 state because they use the lowest cheapest shipping imaginable. Then it arrives damaged and you can't get in contact with anyone.”

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Posted 4 years ago

Banggood is rated 4.4 based on 8,113 reviews