Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 494 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 494 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Barrhead Travel 1 star review on 18th April 2022

Craig Angely

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently booked a cruise with Barrhead travel. Very good at the sales end and money collection. Apart from that not interested in helping at all: 1. Getting information on the cruise is very difficult, We leave in April but no idea if they are going to send some kind of information pack about time to check in on the boat, dress code etc etc. I have never been on a cruise before so its all completely new to my wife and I. Spending over £7000 I would expect better. 2. No help on flights 3. No help on Hotels in Barcelona Attitude is get the sale and move on. Would not use again.”

Helpful Report

Posted 7 years ago

“We were promised an upgrade at a very expensive Italian hotel for our 30th wedding anniversary from a representative at Barrhead travel sicerburn branch. They stated that they had 5 internal upgrades they are issued by the company and we would be allocated one if we took up the offer of the holiday. On contacting the branch when the tickets arrived they informed us that all they could do was ask the hotel and nothing was available, If we were told this we probably wouldn’t have booked with them as I had cheaper prices on the internet. We were basically hoodwinked into signing for the holiday ,to all people thinking of using this company be careful as there is a lot of misinformation given to people. I will certainly not use this company again and would strongly urge other holiday hunters to steer clear. Regards.”

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Posted 7 years ago

“Staff and Management good to work with. Senior management and so called Directors leave a lot to be desired!!!! Would not advise anyone to work for such a Company like this!! Once called ''The Low Cost Travel Agent''. Who are they trying to kid??? No proper Tour Companies Invoice and staff getting monies deducted from their salary at time of termination of Employment without notice due to errors or Barrhead Travel ripping customers off,big time!!!”

Helpful Report

Posted 7 years ago

“I booked an all inclusive holiday for myself & 3 grandkids. The youngest was 3. When we arrived. I had to pay €50 for aircom €10 remote. €50 for Wi-Fi. €15 for safe. Also my 3 year old was too young for the club which I was told they had these facilities for him for me to have a few hours on my own. Bear in mind I hadn't been on holiday with 3 kids before .the resort was really expensive & I had to watch every penny. I thought an all inclusive holiday ment all inclusive. I couldn't believe the hidden extras. I feel I should have been informed of all of this. Very disappointed as it cost well over £2000 .”

Helpful Report

Posted 7 years ago

“Barrhead provided a quote for our holiday and then days later upped the quote by £500 blaming it on cruise line-we checked the prices and there had been no additions to the cruise line. When we contacted Barrhead about this we were met with no replies despite 3 emails asking for explanation. Non existent customer service”

Helpful Report

Posted 7 years ago

“I recently booked a holiday and then had to pay extra as the person dealing with the booking had made a mistake and told us the wrong information. I would not use them again and in future will book it myself, at least the information will be correct and I won't have to pay for someone else's mistakes.”

Helpful Report

Posted 7 years ago

“The Manhattan at Times Square Hotel 14-20 October 2017 The hotel was in a great location, the staff were pleasant, the hotel was in need of refurb, but was clean and rooms were spacious, but....... 384 dollars "facility charge" charged for 2 rooms by hotel (30 dollars + 2dollars tax per room per day)- bill was put under the door at 5am on morning of departure - no mention of this by Barrhead or by hotel on arrival. We felt, having had a contract/booking with Barrhead, and paid for the flights and hotel,and that this was totally wrong - a small tourist tax - fine - but not this amount. One of our party had to pay this by credit card. Spoiled the end of the holiday and we are disappointed that Barrhead Travel would book us into a hotel without informing us/or being aware of such an addition to the cost.”

Helpful Report

Posted 7 years ago

“Booked at trip to New York for a family wedding through dumfries branch hassle free from start to finish, flights from Edinburgh on time and hassle free, millburn hotel 76th street excellent, staff friendly and helpful, 10 mins walk to Central Park 30mins walk Times Square, transfers no problem. Looking to go to Las Vegas next year for daughters wedding so will be going into branch in the next few days for prices.”

Helpful Report

Posted 7 years ago

“The booking itself to Orlando ,which was made 19 months before our holiday was handled very well and I found the person who handled the booking very helpful.This was to be a special holiday for my daughter and myself after several years of 'saving up'.Obviously we were very excited as the date of departure approached.Our holiday,the park tickets and return shuttle transfers from airport to hotel were all fully paid well in advance. Unsure of when to expect our flight and park tickets, I contacted Barrhead Travel to be told we should recieve them three to four weeks prior to departure. When they hadn't arrived I contacted them again, only to be told the previous information was wrong and they should arrive about ten days prior to departure. When they hadn't arrived by Tuesday 26th September and we were flying out on Sunday 1st October, I contacted them for the third time to be told that the tickets had been sent to the branch at The Fort and we should have been contacted. It took several attempts to get through to The Fort as the calls kept getting diverted to The Forge. However when I finally got through, it was to be told that tickets were being sent by courier and they were still waiting for them. In the end I had to take a day off work on the Thursday to collect the flight tickets . Some of the park tickets were not there and they requested I come back later to collect them. This I could not do, but an employee did bring them to my door later that night, for which I was grateful. This being said, the anxiety and stress this delay caused spoilt what should have been an exciting lead up to our holiday. The late arrival of our tickets also meant we could not access certain things eg. Fast Pass for parks until we arrived which was an inconvenience we could have done without On arrival at Orlando airport, information given was to telephone the shuttle transfer on our arrival. We spent thirty minutes trying various telephones and asking for assistance, only to be told by a Thomas Cook rep that it was their job to contact the taxi. The holiday itself was enjoyable but the whole experience could have been improved upon if Barrhead Travel had kept us better informed.”

Helpful Report

Posted 7 years ago

“Their “on hold” info tells you that they have been voted the travel agent of the year by the industry but I beg to differ. They made me pay for a holiday on 23rd of August that I am taking on 14th December and then when I wanted to add parking at Tilbury Dock, a further £44 for four days , they charged me a £1fee to use my Visa Debit Card which is a free service with most other agents. When I protested and said that I would send a cheque instead, on principle, they said sorry we don’t accept cheques. I booked an almost identical mini cruise with another agent which I paid a lot less money for in high season with free parking and only wanted full payment ten weeks before. Moral of the story...... I won’t be using Barrhead Travel again!”

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Posted 7 years ago

“Very helpfull”

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Posted 7 years ago

“Only looking for a brochure in Ayr branch, very unhappy miserable looking staff, certainly won't be booking with this dire lot 😞😞”

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Posted 7 years ago

“"Staff excellent went out of their way to be helpful had a great holiday apart from the Thomson reps"”

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Posted 7 years ago

“Lucky yo get one Star! Tell you what you want to hear and tske your money. When you arrive at your destination its like nothing they described. Dont go near them with a barge pole.”

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Posted 7 years ago

“Not helpful”

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Posted 7 years ago

“Booked a cruise with Barrhead Travel. Told them at the time of booking to opt me out of promotional emails and texts but started getting them anyway. Complained to the company by email about it and told them again I didn't want their rubbish. They replied: very sorry, we'll stop. Except they haven't. Since my return I've been getting around 1 spam email per day. Complained to the ICO about it. Neither was I impressed by their handling of my booking. Most tour operators send a holiday pack of some kind before travel, even if it's only basic literature and luggage tags. All I got from Barrhead was an emailed itinerary accompanying their invoice. These people are both cowboy AND useless.”

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Posted 7 years ago

“Excellent service and good communication. We had an amazing stress free holiday to the Canadian Rockies, including the Rocky Mountaineer. Our transfers were all prompt and our tours were fantastic and well organised.”

Helpful Report

Posted 8 years ago

“Cruise was first class - all they said it would be. Only complaint is CDG where helpful staff and comfort are posted missing. Return flight via Amsterdam 100% better”

Helpful Report

Posted 8 years ago

“Dire customer services from knowledgeable to downright rude. I'd rather miss out than pay for that kind of service.”

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Posted 8 years ago

“tired hotel not 4 star first go to room already occupied given new room shower floods running into corridor get 3rd room6 houres after arriving food poor nothing opens on time pool dining room insulted by half bottel of wine compensation ///////////////////////////////we would not go back j allan allanjohn7@sky.com”

Helpful Report

Posted 8 years ago

Barrhead Travel is rated 3.3 based on 494 reviews