BedPlanet.com Reviews

Name: BedPlanet.com
Address: 6255 South Durango, Suite 115, LAs Vegas, Nevada
Rating: 4.71

4.7 Rating 350 Reviews

93 %

of reviewers recommend BedPlanet.com

4.7

Based on 350 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

8889969890

Email:

admin@bedplanet.com

Location:

6255 South Durango,
Suite 115,
LAs Vegas
Nevada
89113

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BedPlanet.com 4 star review on 10th April 2022

Alondra Salinas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought something and had to return it.. someone returned my email promptly and was very kind. Also, my return was also completed very promptly.. too bad you didn’t have what I needed..”

Helpful Report

Posted 3 years ago

“Sales Team & Products (massage chair & TemprPedic Bed Frame) are fantastics; delivery / set-up crew were equally conscientious professionals!”

Helpful Report

Posted 3 years ago

“Tanner was extremely informative, helpful and patient speaking to my wife and I over the phone to help us decide between multiple massage chairs and adjustable beds. He gave us detailed unbiased info, helping us narrow down our decision. We were returning customers, as the last massage chair we got was from BedPlanet, back in 2007. It was a Panasonic, and it still looks and works like day one! It was just time to upgrade to a newer model 13 years later.”

Helpful Report

Posted 3 years ago

“My only problem was with the shipping. Most shipping now-days updates when merchandise ships & is easy to track if not updates on all stops. After being left in the dark on package delivery date, 2 weeks is all i had to go by & a very sketchy app that maybe tracked. i found out my package was to be delivered the next day so a week early yay! But sounded to me it requires a signature, i had to ask 8f it did strange & it did, surprise. i couldn't get the time off work in such short notice. Shipping said they will drop off but i was made to reply to an email stating if package or contents is damaged they were not at fault. Not very cool experience not to mention for & large heavy item etc.”

Helpful Report

Posted 3 years ago

“Exceptional customer service with Tanner! He was very knowledgeable and extremely patient with me. He cared about my concerns and took care of them. I will certainly do business with him again. Thanks Tanner!”

Helpful Report

Posted 3 years ago

“Hi Tanner, Just wanted to let you know that the Malouf bases were delivered yesterday. My wife and I got them in the house and set them up. Everything appears to be working fine. The bases fit perfectly into our bed frame. You'd never know that we replaced our box springs. The only issue we noticed when we were lifting them off a wooden pallet is that they used a broken pallet. The bottom box was actually sitting on exposed nails that went right into the box. My wife and I had our fingers crossed that the exposed nails didn't damage the adjustable bed. Once we got it in the house assembled the legs and turned it over, everything looked ok. Luckily the piece of foam that was in the box proceed the base from damage. II'm thinking that the Distribution Center in Ohio didn't use an appropriate wooden pallet or the pallet was broken during transit. I just wanted to bring it to your attention. Everything else worked out great. I'd like to than you and your colleagues for all your help in purchasing the Malouf S755. Be safe! Bob”

Helpful Report

Posted 3 years ago

“Neat,clean web site ,great pricing ,Super fast delivery Even with covid lurking”

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Posted 3 years ago

“The headboard brackets were exactly what I was wanting.”

Helpful Report

Posted 3 years ago

“After making my purchase, going on 3 weeks now, I have inquired, through the chat system set up on Bed Planet`s website, about the progress on my purchase, three(3) times. The first time I was asked to leave my email, of which I did. The second time I was instructed to do the same by the answering chat person, and I have yet to get an update on my purchase. It`s bee 5 days since last inquiry. At least get back to me. Even if there`s no progress. Very poor customer service. At this stage of our existence, the money we spend isn`t taken lightly and our time is worth more than any can muster to imagine. POOR, POOR, POOR!!!!”

Helpful Report

Posted 3 years ago

“Extremely helpful one of the best example of professional sales I have ever experienced.”

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Posted 3 years ago

“This is an amazing bed great quality good pricing fast shipping just great service all around! Thank you Bed Planet we love our mattress!”

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Posted 3 years ago

“Excellent customer service. All of my questions were answered expeditiously.”

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Posted 3 years ago

“I could not find a store locally that carried the Reverie brand. I had tried one at Mattress Firm but it was a base model. Bed Planet had the model I wanted. We spoke on the phone to the sales rep, got it ordered and a week later it was here. The Reverie brand is the quietest adjustable base and most comfortable base I have ever tried. We shopped for 2 months every weekend but the Reverie was the best. The price was awesome everything was exactly as promised!!! If we buy more beds, we will buy from Bed Planet only!!! Thanks so much for quality and a no pressure sale!!”

Helpful Report

Posted 3 years ago

“Very professional and attentive right from the start. Can't get any better than great services at great prices!”

Helpful Report

Posted 3 years ago

“the brackets worked well as I used them to install my old headboard fast delivery”

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Posted 3 years ago

“Excellent service!! Thank you so much Tanner!! 👊🏾”

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Posted 3 years ago

“Fast excellent service”

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Posted 3 years ago

“Nice people, good service”

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Posted 3 years ago

“Tanner was both knowledgeable and very helpful. Great experience!”

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Posted 3 years ago

“Tanner was very attentive, and cover all my questions immediately. He was always having a fast response. Make the process easy and quick, Thank you Tanner!!!”

Helpful Report

Posted 3 years ago

BedPlanet.com is rated 4.7 based on 350 reviews