Bedplanet.com Reviews

Name: Bedplanet.com
Address: 6255 South Durango, Suite 115, Las Vegas, Nevada
Rating: 4.69

4.7 Rating 359 Reviews

93 %

of reviewers recommend Bedplanet.com

4.7

Based on 359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Bedplanet.com 4 star review on 10th April 2022

Alondra S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Since I am still leary of making big purchases on-line, I do a LOT of research. I had been researching mattresses for 3-4 months and kept coming back to bedplanet.com. Even so, I set out to look around locally and price shop for the mattress I was considering. I also wanted to actually lay on the one I was considering to see if I felt it would work out for me. This would be a pricey purchase as I really wanted to get an adjustable base with it and my budget was very tight. I tried out the mattress at a well known mattress chain store and loved it. They were having a sale and offered me a deal to get both the mattress and the adjustable base. I went ahead and put the purchase on layaway to hold the price until our remodel was done and I could take delivery. After the purchase I still kept questioning if I had made the right decision. The adjustable base they offered was very plain and basic and I kept feeling like I could do better. So back to Bed Planet I went to look again. This time I called them and spoke with Richard Bosworth. I can't say enough good about Richard! Besides having a great personality and customer service skills, he worked with me and gave me a really good deal on a combo set, the mattress I wanted AND a much upgraded adjustable base from the one I had on layaway. It was a no brainer. I ordered the combo set from Richard and went back and cancelled my layaway with the local company, which they were not too pleased about. The manager tried his best to talk me out of cancelling (including using a few subtle scare tactics about ordering on-line) and even offered me another discount, because he just couldn't believe I would actually want to purchase a mattress on-line...oh the horror of it! He couldn't comprehend that even with the additional discount he offered, I was still getting a better deal AND an upgraded adjustable base with Bed Planet. Once my purchase was made with bedplanet.com Richard was still there to promptly answer my emails with the few additional questions I had. He was always very pleasant and patient. Everything went as I was told it would, right on schedule. I have nothing negative to say about Bed Planet. This was my largest on-line purchase ever and I have no regrets. I highly recommend them.”

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Posted 7 years ago

“Excellent customer service”

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Posted 7 years ago

“Ordered a new bed for a home we hadn't moved into yet. Communication with these guys and their delivery folks was great, and they delivered on the exact date we requested. The bed itself is excellent so far!”

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Posted 7 years ago

“I highly recommend bed planet”

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Posted 7 years ago

“Bed planet had the bed I wanted at a good price, and made sure I knew about their discount. They shipped promptly, and I was pleased with the 'white glove' delivery service. Their website and service feels very customer oriented. Thanks, BedPlanet, I got exactly what I ordered, and am enjoying it thoroughly !!”

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Posted 7 years ago

“Fast delivery time and professional set up. Definitely would buy from them again.”

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Posted 7 years ago

“Wish I had thought of this sooner, sleep better with this base !!!”

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Posted 7 years ago

“Excellent Service- quick, easy, and product was just as described.”

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Posted 7 years ago

“Same nice Sternes and Foster for less $ . Great setup by very qualified delivery service and NO TAX. Two weeks from order to setup....very happy !!”

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Posted 7 years ago

“The purchase on line (and telephone) was easy to do. Sales people were very helpful. The delivery was prompt and I was called in advance. VR Deep River CT”

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Posted 7 years ago

“Great customer service and prompt delivery. A rep called to confirm our shipping address to prevent any unnecessary delay to our order. The product purchased was exactly perfect and competitively priced. Thanks”

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Posted 7 years ago

“Did a lot of research and found that Bed Planet offered the best online price than anyone else. Received bed in time frame as described on website with no issues. Did call with a question and the person I spoke with was very courteous and was able to give me all the information I requested without hesitation. I would recommend this company to anyone looking to purchase a bed. This is not a paid review I am just very pleased with this company. Thank you Bed Plant I love my adjustable bed!”

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Posted 7 years ago

“Mattress arrived in good shape. Took two weeks from ordering to delivery which was the expected time frame.”

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Posted 7 years ago

“Very kind and considerate customer service - Mr. Adam Gordon! I am still waiting for the tempurpedic mattress from Tempur themself to deliver. But I got the mattress protector only 4 or 5 days after ordering. Verry prompt! I have never heard about this store before until I was searching on Google for a better deal on the mattress and they had a very good promotion. Over all, I'm glad I found them and definitely will do business with them again and again if I ever need anything in near future. Once again, thank you Mr. Adam Gordon for your wonderful customer service! I truly appreciate!”

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Posted 7 years ago

“Order a TEMPUR-Pedic mattress online and received it within a week. Delivery went perfect! Very happy customers!”

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Posted 7 years ago

“Was worried about ordering a mattress online but It was 400 dollars cheaper than the local store and set up was free and they even would take away our old mattress for free! Great Experience and product was perfect. The delivery guys were really nice and even took their shoes off without me asking!!”

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Posted 7 years ago

“Customer service was prompt and friendly! Would not hesitate one second to use them again.”

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Posted 7 years ago

“AAA+++”

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Posted 7 years ago

“Great place to do business with. They were very Professional, personable, and helpful. I love doing business with a Company that knows their product and help to make your purchase fun and easy. Honest and non aggressive and I am so happy with my new message chair. It is all I had hoped for and more.”

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Posted 7 years ago

“I had a wonderful experience shopping with Bedplanet. My 3 piece sectional was almost a thousand dollars cheaper than buying at a reputable furniture store near our home. Also I received wonderful customer service. All my questions and concerns we addressed promptly and with professionalism. Jade from Connecticut”

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Posted 7 years ago

Bedplanet.com is rated 4.7 based on 359 reviews