Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,064 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just called this morning to cancel my subscription as I didn't like many of the beers in the box I had delivered last week. Spoke to Douglas who was completely cool with that, we talked about possibly changing the mix, excluding dark beers which is better for me, Added to that, there's a discount on the next order, so I'll keep it going for now. There was no pressure to keep subscription going which was good!”

Helpful Report

Posted 4 years ago

“Ordering was easy and delivery was fast. The customer service was great when it came to cancelling my subscription, Douglas was friendly and quick at processing my cancellation.”

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Posted 4 years ago

“Kind, friendly, and polite, and a pleasure to speak with, credit to the company.”

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Posted 4 years ago

“The thought that goes into the beer packages is far greater than other beer subscription services I have come across. If you have any problems the team on the phones are super efficient and solve issues straight away, a pleasure to deal with!”

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Posted 4 years ago

“Perfect customer service. Didn’t pressure me, listened, persuaded me to stay a while longer with Beer52. That’s how to do it!”

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Posted 4 years ago

“Douglas gave good customer service. Both times I've rang have been very well dealt with.”

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Posted 4 years ago

“Excellent customer service today from Douglas”

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Posted 4 years ago

“Lovely man who made me laugh”

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Posted 4 years ago

“Great customer service from Douglas, cheers”

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Posted 4 years ago

“Douglas was a great representation of the company! He was very personal and made me chuckle during this “world is on fire” time!”

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Posted 4 years ago

“Douglas was very helpful in sorting out something that wasn't straight forward and now there's another 'Award Winners' box on it's way to my mate for his birthday. Cheers!”

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Posted 4 years ago

“Douglas was an incredibly helpful individual, providing great customer service, ensuring I was made to feel like a person and not a number.”

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Posted 4 years ago

“Douglas was a superb chap and all round good egg. Great customer service. Beer52 doesn't suit me right now, but I'll be back in future thanks to his useful info and kind manner! Cheers!”

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Posted 4 years ago

“So happy with the service I received today, thank you.”

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Posted 4 years ago

“Excellent customer service. Cheers Dunc!”

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Posted 4 years ago

“Great customer service with happy helpful staff.”

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Posted 4 years ago

“Very friendly, well spoken and polite”

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Posted 4 years ago

“Enjoyed the subscription while I had it, however I now no longer drink. Douglas from Beer52 customer service was very helpful when I called to cancel my subscription and made the process completely painless.”

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Posted 4 years ago

“Very polite and efficient service from Douglas”

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Posted 4 years ago

“Douglas was extremely helpful and friendly”

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Posted 4 years ago

Beer52 is rated 4.6 based on 5,064 reviews