Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,070 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service over the phone! I got hung up on because I wanted to cancel my subscription so I had to phone back and start the process again, and again, the man on the phone was very rude!”

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Posted 5 years ago

“Angus’ service was very helpful, very impressed.”

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Posted 5 years ago

“Good beers, tasty and vsried!”

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Posted 5 years ago

“Great company, great beer”

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Posted 5 years ago

“Beer 52 provided good service and some interesting beers but some were more to my taste than others. It is a shame one cannot cancel online. I was lucky and phoned early and was dealt with quickly and politely.”

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Posted 5 years ago

“I can't recommend a company that makes it horrendously difficult to cancel. The practice of making it easy to sign up, hard to cancel should be illegal and I'm frankly disappointed a company which can appear 'cool' and does genuinely deliver great beer has such shady practices.”

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Posted 5 years ago

“Beer was okay but I was disappointed that my delivery had to come twice because they forgot to email me.”

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Posted 5 years ago

“absolute rubbish customer service, told them i wanted to cancel, still sent beer out !! then told me if i refuse delivery i will be charged, even though days ago i had emailed them cancelling..... Don`t get caught out, shop elsewhere”

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Posted 5 years ago

“Friendly and helpful staff, interested in their product and providing good service. Prompt deliveries - good communication regarding delays or changes.”

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Posted 5 years ago

“Called and was very useful and helpful”

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Posted 5 years ago

“Always easy and good to talk to and the beers great, delivery always quick”

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Posted 5 years ago

“Very quick and easy. Great website with simple instructions on how to get your beers and pick the ones you like.”

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Posted 5 years ago

“A great choice of beers but what I like about this company is the no nonsense customer service. The staff are extremely helpful and put the customer first. I can't image there are many beer subscription companies better than beer 52.”

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Posted 5 years ago

“Avoid the process to cancel is a two hour wait on the phone - I have tried to cancel / change payment card anything”

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Posted 5 years ago

“Totally shocking. Ordered beer over a week ago and still not arrived! The Courier they used for delivery seems to have lost my order. However no one at Beer 52 seems to want to request a replacement pack of beer even though they concede it has been lost. Customer Service staff do seem friendly but they are not coordinated and noone takes responsibility for my situation or wants to go the extra mile for the Customer which is genuinely disappointing.”

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Posted 5 years ago

“I have contacted customer service and spoken with Angus twice and he couldn’t have been more helpful. Both times I’ve come off the phone I’ve thought how great the customer service has been with Beer52 and particularly Angus who even remembered the first call I’d made a couple of weeks previous. I was having problems with online ordering and he found a solution quickly and efficiently. Thanks!”

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Posted 5 years ago

“Great selection of beer and overall great service. Big shout out to Angus for helping me out!”

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Posted 5 years ago

“The beer was great, great lockdown treat and the service was always good.”

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Posted 5 years ago

“Great service and lovely beer! Very helpful customer service and I would recommend the company to anyone!”

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Posted 5 years ago

“Great service of interesting beers that I enjoyed, and when I went to customer service, Angus was very quick and conversational too. Great service”

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Posted 5 years ago

Beer52 is rated 4.6 based on 5,070 reviews