Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,070 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order sent out (courier Hermes), tracking stated delivered but it was NOT delivered. Informed Beer52 at once by email of the problem, took Rachel 5 days to respond and clearly she did not know problem had been resolved by Angus whom I phoned day after non-delivery (took 15 minutes to get through). Angus was very helpful, quickly established that Hermes had messed up! Order sent to wrong town and wrong county! He organised a replacement sent by Royal mail and also organised a discount for my second order. Please do not use Hermes!!”

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Posted 5 years ago

“Apparently you have to meet the following conditions to even cancel your order: * You can not cancel the day of your order * You can not cancel until your first shipment arrives * You can not cancel on the website * You can not cancel 3 days before your next shipment * You can ONLY cancel over the phone after put into a queue of 15 mins. Is this even legal?”

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Posted 5 years ago

“Great speedy customer service, with great beer to try to boot. Definitely give them a try!”

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Posted 5 years ago

“Incredible customer service - probably the best I've ever come across. A really honest company with fantastic people working for them, who really care about the product and the customers. An absolute pleasure to speak to. Also the beers are lovely and a nice treat every month. I've not yet had one I don't like.”

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Posted 5 years ago

“Customer service was excellent spoke to Angus who went above and beyond. Great beers!”

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Posted 5 years ago

“Always a prompt service and very rarely a duplicate beer in the monthly boxes. I did complain about the non-delivery of a box, but I must say that Io Stefanidou has dealt with it impeccably and he is a credit to your team.”

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Posted 5 years ago

“Great starter deal and great selection of beer. They also clearly label Vegan beers. When I needed to cancel my subscription, Angus was very helpful and polite.”

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Posted 5 years ago

“Great customer service- my beer went missing in transit to me, but after this was flagged with Beer52 they sent another box out straight away and now I get to enjoy my lovely beer in the good weather!”

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Posted 5 years ago

“Excellent range of beers and each one a treat. Customer service very good and always delivered when expected”

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Posted 5 years ago

“I had a problem with the courier delivering my box to the wrong address. I got in touch with beer52 and they couldn’t have been more helpful. They have sent a replacement box out, no questions asked and have taken steps to stop this happening again. Both Paulina and Io were excellent. Well done beer52!”

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Posted 5 years ago

“Customer Service first class and beers have been exceptional. I spoke to Angus Doig today who was fantastic and incredibly helpful.”

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Posted 5 years ago

“Excellent, nuanced customer service. Really feels like you're joining a club of beer-y mavens.”

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Posted 5 years ago

“Excellent, nuanced customer service. Really feels like you're joining a club of beer-y mavens.”

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Posted 5 years ago

“Great selection of beers, the customer service was great too.”

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Posted 5 years ago

“Whilst there have been some challenges in my boxes reaching me the staff have really been very good at trying to support me which is tricky during covid. So thank you to Angus (phone), Laura (Facebook), John (phone) another lovely lady on phone who I think may have been Irish? (Apologies if wrong!) Rachael and clay (emails). You have all be patient and have lovely interactions. Fingers crossed it reaches me soon :) (plus thank you for the possible replacement box that may reach me as a free thanks!”

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Posted 5 years ago

“Friendly and helpful customer service. Delicious range of beers, I just can’t justify the cost.”

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Posted 5 years ago

“Really nice company, the beers have been amazing! Recommended 100%”

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Posted 5 years ago

“Good beers, good customer service. I couldn’t justify £3 a beer though.”

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Posted 5 years ago

“On time and accurate, they are a small team and working hard.. The beers are good and pausing and cancelling is quite easy actually.”

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Posted 5 years ago

“Great company and great experience. The only problem is that with any subscription box service, you're going to get some you love and some not so much. It's just a matter of personal taste. Loved trying the new beers but ultimately don't want to pay for ones I know I won't like. Perhaps an improvement would be to give people the 'menu' before and let them swap in and out before it's shipped (a bit like Hello Fresh). Appreciate this will be a logistical issue though.”

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Posted 5 years ago

Beer52 is rated 4.6 based on 5,070 reviews