Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,073 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,073 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beer 52 have a great (and fun) beer selection to choose from and even more importantly the level of customer service that they provide is quite simply outstanding. In my experience I received fast responses to my questions, and always in a friendly and professional manner. I had one incident where the courier company broke some bottles in a box of mine and this was dealt with and replaced immediately by Beer 52 with no hassles put onto myself. A big thumbs us!”

Helpful Report

Posted 5 years ago

“I had a couple of issues with a couple of my orders, in both cases more to do with the actual breweries/beers stock than Beer52. I had email exchanges with first of all Phil but mainly Io. In both cases they have both been very helpful and sorted my problems. Its disappointing that there was a couple of issues, however in my opinion the customer service I have received to rectify the issues, especially in what has been a challenging few months for everyone, has been second to none. I would definitely recommend the company and I have!”

Helpful Report

Posted 5 years ago

“Flagged a delivery that hadn’t materialised and had clearly gone astray, that was needed for a specific date (father’s day) – which was the whole point of the deal that had been advertised. Despite being assured in two separate phone calls that someone would look into it and get back to me, nobody did, and the delivery missed the date it was required for. When they did get back, said that as I had emailed more than once I’d been placed at the back of the queue each time (great avoidance policy!), failing to acknowledge the phone calls. Also blamed the courier company, missing the point that it was the unreturned calls and lack of action when there was still time to resolve things, that were the real issue. Overall, strike me as very amateurish in their approach to customer service.”

Helpful Report

Posted 5 years ago

“First order sent out (courier Hermes), tracking stated delivered but it was NOT delivered. Informed Beer52 at once by email of the problem, took Rachel 5 days to respond and clearly she did not know problem had been resolved by Angus whom I phoned day after non-delivery (took 15 minutes to get through). Angus was very helpful, quickly established that Hermes had messed up! Order sent to wrong town and wrong county! He organised a replacement sent by Royal mail and also organised a discount for my second order. Please do not use Hermes!!”

Helpful Report

Posted 5 years ago

“Apparently you have to meet the following conditions to even cancel your order: * You can not cancel the day of your order * You can not cancel until your first shipment arrives * You can not cancel on the website * You can not cancel 3 days before your next shipment * You can ONLY cancel over the phone after put into a queue of 15 mins. Is this even legal?”

Helpful Report

Posted 5 years ago

“Great speedy customer service, with great beer to try to boot. Definitely give them a try!”

Helpful Report

Posted 5 years ago

“Incredible customer service - probably the best I've ever come across. A really honest company with fantastic people working for them, who really care about the product and the customers. An absolute pleasure to speak to. Also the beers are lovely and a nice treat every month. I've not yet had one I don't like.”

Helpful Report

Posted 5 years ago

“Customer service was excellent spoke to Angus who went above and beyond. Great beers!”

Helpful Report

Posted 5 years ago

“Always a prompt service and very rarely a duplicate beer in the monthly boxes. I did complain about the non-delivery of a box, but I must say that Io Stefanidou has dealt with it impeccably and he is a credit to your team.”

Helpful Report

Posted 5 years ago

“Great starter deal and great selection of beer. They also clearly label Vegan beers. When I needed to cancel my subscription, Angus was very helpful and polite.”

Helpful Report

Posted 5 years ago

“Great customer service- my beer went missing in transit to me, but after this was flagged with Beer52 they sent another box out straight away and now I get to enjoy my lovely beer in the good weather!”

Helpful Report

Posted 5 years ago

“Excellent range of beers and each one a treat. Customer service very good and always delivered when expected”

Helpful Report

Posted 5 years ago

“I had a problem with the courier delivering my box to the wrong address. I got in touch with beer52 and they couldn’t have been more helpful. They have sent a replacement box out, no questions asked and have taken steps to stop this happening again. Both Paulina and Io were excellent. Well done beer52!”

Helpful Report

Posted 5 years ago

“Customer Service first class and beers have been exceptional. I spoke to Angus Doig today who was fantastic and incredibly helpful.”

Helpful Report

Posted 5 years ago

“Excellent, nuanced customer service. Really feels like you're joining a club of beer-y mavens.”

Helpful Report

Posted 5 years ago

“Excellent, nuanced customer service. Really feels like you're joining a club of beer-y mavens.”

Helpful Report

Posted 5 years ago

“Great selection of beers, the customer service was great too.”

Helpful Report

Posted 5 years ago

“Whilst there have been some challenges in my boxes reaching me the staff have really been very good at trying to support me which is tricky during covid. So thank you to Angus (phone), Laura (Facebook), John (phone) another lovely lady on phone who I think may have been Irish? (Apologies if wrong!) Rachael and clay (emails). You have all be patient and have lovely interactions. Fingers crossed it reaches me soon :) (plus thank you for the possible replacement box that may reach me as a free thanks!”

Helpful Report

Posted 5 years ago

“Friendly and helpful customer service. Delicious range of beers, I just can’t justify the cost.”

Helpful Report

Posted 5 years ago

“Really nice company, the beers have been amazing! Recommended 100%”

Helpful Report

Posted 5 years ago

Beer52 is rated 4.6 based on 5,073 reviews