Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,070 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a few issues with delivery. Everything was handled professionally by the Customer Experience team, Especially Io.”

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Posted 5 years ago

“Delicious beer, great customer service.”

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Posted 5 years ago

“Some good beers, some bad beers. But nothing as bad as trying to cancel. Have to call, if you’re lucky enough to get on hold, which took me at least 10 attempts, you’re forced to listen to a painfully annoying man talk about something that even he doesn’t sound interested in. Oh and £24 a month is far too much.”

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Posted 5 years ago

“You get what you pay for; premium beers for a premium price. Excellent customer service, but may be a bit pricey for some.”

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Posted 5 years ago

“Great company, love the beers each month, even when had issues Phil and the team have been great and getting back to me and fixing issues, great customer service everytime”

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Posted 5 years ago

“Our first box contained mostly beers I could pick up from my local Tesco. Decided to cancel, after not being able to on their website, phoned up and was put on hold for 30mins. They were very short with me, and started chatting back. Finally managed to cancel and they just hung up. No goodbyes or thank yous. Definitely won't be going back.”

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Posted 5 years ago

“Fantastic ales with a varied selection. Quality above the usual supermarket selection. Very friendly and helpful customer service too.”

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Posted 5 years ago

“Good beer, good customer service”

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Posted 5 years ago

“Can't fault the beer. But I'm not a massive drinker and buy from supermarkets too. Tried to cancel but you have to phone them. The automated message says they're phone is busy and to hold but it cuts you off. You need to cancel 3 days before your next delivery but their email response time is 4 - 5 days. You can pause the subscription for 1 month but will need to phone to pause any longer. They're an Internet based company, It shouldn't be this difficult to cancel. I would have restarted deliveries in my own time, but not now.”

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Posted 5 years ago

“really useful fast response, really nice and helpful team”

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Posted 5 years ago

“Great customer service, a small company run with passion and expertise”

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Posted 5 years ago

“Good selection of beers, good price, prompt delivery and friendly customer service over the phone”

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Posted 5 years ago

“Easy website to use, good prices and prompt delivery - and friendly customer service staff to speak to over the phone”

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Posted 5 years ago

“Although my husband wasn't interested in the subscription I took out on his behalf and I have had to cancel it, I personally was impressed with the friendly and prompt service given”

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Posted 5 years ago

“Great company and easy to deal with.”

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Posted 5 years ago

“Amazing selection of beers, delivered promptly - even apologised in advance for not getting the delivery out immediately. I wasn't expecting it any sooner and I've waited far longer for deliveries from other companies in the past without a peep out of them! Also, either I messed up or the internet threw a wobbler when I first placed the order. Beer52's staff were helpful, friendly and efficient in sorting it out. Cheers!”

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Posted 5 years ago

“BEER52 is a great business. Considering the fragility of the beer, the delivery was superb. The customer service side was good too, Angus was extremely friendly.”

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Posted 5 years ago

“BEER52 is a fantastic business. Delivery was superb, especially considering the fragility of the beer. The staff are extremely friendly too!”

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Posted 5 years ago

“Great service thank you!”

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Posted 5 years ago

“Angus was extremely friendly and easy to talk to - made things go smoothly”

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Posted 5 years ago

Beer52 is rated 4.6 based on 5,070 reviews