Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,070 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came on time, top tier beers and constant updates on delivery. The customer service system is all done over the phone, which makes life much easier but has a slight delay reaching someone. However, Angus is extremely helpful, provided fantastic service, was very friendly and chatty and gave some great information about my favourites. Very much appreciated!”

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Posted 5 years ago

“Good service, nice people. They just need to improve the subscription management online a little so you don't need to phone up!”

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Posted 5 years ago

“I waited a little while to be connected, but Douglas was very helpful when I did get through. He confirmed the benefits I currently had and checked I was aware of them before I confirmed cancellation. Good service, the price is a little high to maintain the offer for me.”

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Posted 5 years ago

“Good offers with a great selection of beers. Douglas on customer service helped my cancellation with a friendly approach that means I will return soon.”

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Posted 5 years ago

“Swift professional response and new address update over phone for our new property. Only difficulty i found was checking my address details on the website so unable to confirm.”

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Posted 5 years ago

“Great service, thanks Douglas.”

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Posted 5 years ago

“Cancelled my subscription due to a change of lifestyle, really enjoyed having the beers. Douglas was really helpful when I rang to cancel the subscription and offered options to enable me to keep the account open but receive delivery of next consignment several months further down the road. Excellent!!!”

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Posted 5 years ago

“Great customer service and great beer.”

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Posted 5 years ago

“Great quick service! X”

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Posted 5 years ago

“I phoned Beer52 as I wanted to cancel my subscription. It took a while to get through on the phone but when my call was answered I spoke to a guy called Douglas who was very professional, polite and helpful. There was no attempt to pressure me into keeping my subscription, Douglas simply let me know that I had some reward credits sat on my account and that I could use them agains a final case, if I wanted, which I declined and there was no issue with that.”

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Posted 5 years ago

“Customer service: I had to wait a few minutes but Douglas was cheerful, polite, knowledgeable and efficient 5/5 Price: 2/5 Delivery: 5/5”

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Posted 5 years ago

“Douglas was very helpful and a clear communicator. Cheers”

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Posted 5 years ago

“I had a chat with Douglas as I wanted to cancel my subscription as not a huge beer drinker plus I had delivery problems with the glass bottles arriving broken and giving me a horrible job of separating the Shards of broken glass from the existing cans. He suggested pausing my subscription for a few months which suited me and organised that on my behalf”

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Posted 5 years ago

“Great customer service, very friendly and helpful. This is a great idea for a gift for any beer fan!”

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Posted 5 years ago

“Douglas was very helpful, paused my account so I can keep my points until I want to restart my subscription.”

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Posted 5 years ago

“Douglas was very helpful in relation to me wanting to cancel my subscription. He has ensured that I can use my loyalty points to reduce the cost of my final case and I am aware of the process of cancelling after that.”

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Posted 5 years ago

“Friendly, helpful, good tracking, great beers, great service!”

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Posted 5 years ago

“Problems with signing up but Douglas sorted out the problem”

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Posted 5 years ago

“Excellent customer service, very friendly and professional”

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Posted 5 years ago

“Excellent all round”

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Posted 5 years ago

Beer52 is rated 4.6 based on 5,070 reviews