British Heart Foundation Reviews

Name: British Heart Foundation
Rating: 1.32

1.3 Rating 339 Reviews

6 %

of reviewers recommend British Heart Foundation

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1.3

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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British Heart Foundation 1 star review on 24th November 2023

Nick Booth

British Heart Foundation 5 star review on 21st July 2023

British Heart Foundation 1 star review on 2nd March 2023

Anonymous

British Heart Foundation 1 star review on 21st January 2023

Anonymous

British Heart Foundation 1 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

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“Very rude workers. They lack empathy and transparency.”

Helpful Report

Posted 1 year ago

“Rude collection staff. So disrespectful. I’d never recommend to any grieving family. No respect- so unhelpful. I’d give no stars if possible. Avoid at all cost as they will add to your grief”

Helpful Report

Posted 1 year ago

“As a regular donator and supporter of British Heart I was extremely disappointed that they were not prepared to collect a glass tv stand. Good quality and in excellent condition. I no longer feel happy to support British Heart.”

Helpful Report

Posted 1 year ago

“Donated a number of items including a perfect three piece suite, fridge and washing machine. Collectors were rude, abrupt and surly. I opened the door to be immediately told they would only take items in saleable condition, then that the wouldn't take a dining table if it wasnt dismantled, and they wouldn't do it. Carless removing items, banging and crashing around. Wish I hadn't bothered, won't be bothering again”

Helpful Report

Posted 1 year ago

“Very unhappy with collection. Rude,unhelpful and disinterested collectors. It was hard enough parting with my late mums furniture going without the stress I experienced. Never again. I would rather take to a rubbish tip than use again...”

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Posted 1 year ago

“Driver made his mind up as soon as he walked into my home Sofa too big he said, I explained that the arms come off once unscrewed, All safety labels attached and covers clean, I had it delivered into my home no problem, Just point blank refused to even listen, Feel bad work ethics of some people are letting a charity down.”

Helpful Report

Posted 1 year ago

“Disgusting behaviour of the 2 team driver, was very unprofessional, refused to take the triple wardrobe which were in perfect condition only because they have too many of the same type. I moved the wardrobes out of the 2nd floor bedroom to the 1st floor corridor the night before pick up and so therefore me and my children are having to squeeze pass, it's a hazard to us which the driver clearly saw but still refused to take it. I have donated to BHF never had a issue before but this time was a horrendous experience will not donate to them again. Absolutely awful.”

Helpful Report

Posted 1 year ago

“The lovely man who went and found me a double mattress from the store room just fab service thank you and the lovely young lady who helped me took my money booked me a delivery slot. Whilst there was a queue she was so professional and great especially as she normally works upstairs. Excellent experience thank you”

Helpful Report

Posted 1 year ago

“After waiting two months for a collection of a small wall unit in good condition BHF turned up to collect. Refused to take it! All sorts of excuses: Too big, too heavy, can't sell etc etc. The carpet man who laid my carpet moved the unit into my garage because I didn't want to put it back onto the carpet while I was waiting for a new sideboard. This was all done in minutes without any fuss. It had been covered in dust sheets to protect. IT seem they just go from one house to another with an empty van.”

Helpful Report

Posted 1 year ago

“I went to Bhf in Lewisham and been served by Darren.I purchased a tab stand and a bookcase to be delivered on Saturday. On Saturday the delivery guys came and bring just the tv stand , when I enquired about the bookcase they said they don’t know and to call the store. Again Darren called saying that they can deliver next Saturday, so I booked and said that the delivery guys will contact me 20min before arrival. The next Saturday I went to store at 10 in the morning to make sure they will deliver, spoke with a blonde lady and she confirmed that they will contact me before arrival. Got a call at 11.10 saying they left already and that they took a video of my home. Is that even allowed? That now I need to book a new delivery and to pay again £25 for it , that they don’t need to inform me before arrival and that they don’t care and the guy said he is the owner so he decides what to do. I went to store to speed with Darren, now he said that they call 85% of the time or they try to call before arrival , even if initially was his fault for not delivering the item, not apologising at all or try to sort this , being rude to me at all time . They are misleading the customer with wrong information before taking the money , I got refund for the bookcase but not for delivery and the worst customer service. I will never use again or buy from here and I don’t recommend to anyone. Rude and unprofessional!”

Helpful Report

Posted 1 year ago

“Dont bother with the BHF, I've removed my donation to them from my will. A terrible experience, the collector was negative and surly and tried to find fault with everything, he didn't want to walk up the side of the house, he said chairs didn't have fire labels, they did. It was evident he didn't want the bother of taking the furniture.”

Helpful Report

Posted 1 year ago

“Rude disinterested when came to assess my moms furniture. It says they take electrical items but turned down some beautiful table lamps. Turned down 2 sofas and a lovely fireplace surround. Not quite sure who they think they are.....”

Helpful Report

Posted 1 year ago

“The two volunteers (I respect them for that) showed little interest in taking my three piece suite, too old according to them,it is in good condition with all safety labels attached,my impression was that it would take too much effort to get the furniture out of the house,not impressed at all ,one star for turning up -donor ref1701776 collectionref 700575-B221022906”

Helpful Report

Posted 1 year ago

“Arranged collection of small single bed, arrived on time checked condition which is excellent took the mattress but refused to take base. Stated it was a roll under guest bed! This is wrong it is a divan bed with legs. Very disappointed will never donate again to this firm, this would be a perfect bed for someone in need, now the base is going to the tip added to landfill what a waste.”

Helpful Report

Posted 1 year ago

“I understand the BHF collectors need to examine donated items for safety compliance, condition etc. However, their list of what they will and will not accept does not make it clear that there are other checks that will be made. I had garden furniture rejected because it was plastic and the collectors told me they only accept metal furniture. My 18-month-old Fridge Freezer was rejected because I was told the corner of a door seal could be pulled away from the door and was coming unglued. The door seals were all a push fit and if pulled will come off! A chest of drawers that was approximately 60 years old, in good condition and never repaired was rejected because the drawers were considered to be too weak to hold anything safely! My dining room table would also have been rejected as it still had legs when the BHF collectors arrived and told me they only take tables if the legs have been removed. Fortunately, I was able to remove them! Several times the collectors commented that their store already has too many sofas, chairs, beds etc giving the impression BHF do not really want donated furniture currently. A very disappointing experience but fortunately others were keen to take all the items they rejected.”

Helpful Report

Posted 1 year ago

“So very disappointed with the BHF, having previously had excellent furniture collection experiences in Oxfordshire and always found the staff at the BHF shops very friendly, helpful and grateful. The booking was fine, except it's pot luck if you get a reply when phoning them to check anything. However, it was the collection team that really let them down and made the whole donation an extremely unpleasant experience. Firstly, the collection team only gave us 5 minutes notice of arrival time (we were told 30 minutes) within the 9-5 window, which is a long time to have to stay in when giving a donation. Upon arrival, the 2-man team was not friendly at all and it became obvious very quickly that they would do anything to find a reason not to take our lounge suite. They checked all the fire labels (reasonable enough) then said the springs weren't good enough in one item. After explaining that my 89 year old mother had no problem with it, luckily they agreed to take it. They then tried to get it through the door and decided that they couldn't (despite the fact it had originally come in through the same door!) and were in a hurry, so would have to rearrange a new collection date. I said this wasn't possible as our new suite was due to arrive. So my poor husband (in his 70s and with very bad knees) had to find the tools (they do not carry any!) and kneel on the floor and unscrew the 4 wooden feet from both the sofas. The two men stood and watched and one in particular kept making "fed up" faces and tutting and saying they couldn't wait. No offer of help at all! Had my husband not been able to do this, we would have been left stranded with the old suite! We both felt extremely uncomfortable having them in our home and they were very unhappy having to do their job. I asked if they were volunteers and they said that they were contractors, so paid to do (or not in their case!) the job. I asked if there were many collections where they just walked away because they found reasons not to take the furniture and they said there were! So beware! I wish we had looked at the reviews before offering it to the BHF.”

Helpful Report

Posted 1 year ago

“Hello, A couple of months ago, I bought a sofa bed for £100 from British Heart Foundation (BHF). I got it delivered, I opened it and cleaned it thoroughly. I noticed some stains on the bed. One of the hundreds of paid BHF employees should have cleaned it before selling it but they had not. Then I cleaned it as much as I can and moved on. I travelled a lot this year and therefore I did not use the sofa very much and I did not use the bed at all. Then, recently, I have decided to get rid of the sofa and bought a new one. Booked a collection with BHF. They came, “examined” the sofa very seriously but left without taking it. The reason was that there were stains on the bed! First – is BHF a charity or a furniture company trying make a market? With the correct pricing, the sofa could have gone to someone in need. You do no need to price everything very high as you always do. You are not in a competition in the furniture market. We do not need a BHF with the image of a high-end luxurious good business. Second – you are accepting pre-loved stuff not brand new. Third – it is ok to sell it to me stained but it is not OK to take it back in even a better condition. Forth - What do dozens of BHF employees do? Is it too much work to clean stuff that you take for free? That is really unacceptable action for a charity. Respectfully - where does this arrogance come from? Regards”

Helpful Report

Posted 1 year ago

“Don’t even bother, they clearly don’t want the furniture and drivers don’t want the work. My sofa had no marks and was leather so obviously with it being second hand the material had faded slightly. No rips, no marks, perfectly good condition but refused to take it. Absolute joke! You would think they didn’t want it. Never again. Go with anyone else!”

Helpful Report

Posted 1 year ago

“Organised a date via collection service online, they called to rearrange another date, then never turned up”

Helpful Report

Posted 1 year ago

“Avoid avoid avoid such a waste of time. I had 3 king size mattresses + king size bed * 2 large dressing tables in a very good condition BUT drivers kept looking for any excuse Not to take them until they found a small spot on the mattress so they refuse to take everything. They knew it’s charity & collecting used things. I agree with all bad reviews they have s My advise don’t waste your time to contact them or wait for their collection because they’re Not going to take anything.”

Helpful Report

Posted 1 year ago

British Heart Foundation is rated 1.3 based on 339 reviews