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British Heart Foundation Reviews

1.3 Rating 339 Reviews

6 %

of reviewers recommend British Heart Foundation

Company Reviews

1.3

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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British Heart Foundation 1 star review on 24th November 2023

British Heart Foundation 5 star review on 21st July 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 2nd March 2023

British Heart Foundation 1 star review on 21st January 2023

British Heart Foundation 1 star review on 7th January 2023

32

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Take my advise & Avoid them they’re extremely bad & a waist of time. I have 3 king size mattresses in very good condition with fire label + king size bed with 4 drawers+ 2 large dressing tables BUT guess what, on collection date they kept looking for any excuse Not to take them like small spot on one of the mattresses & small scratch on dressing table as if they wanted brand new furniture. They wasted their time & mine plus the money they could’ve saved for someone else who need them. Especially king bed now cost over 500£ , mattress over 500 & a dressing table 500£.”

Posted 1 year ago

“We offered two good three piece sofas made to feel unclean as they inspected only to refuse could of easily given on freecylcle they said one cusion slightly stained and few claw marks from cat wich after we removed easily this is meant to be charity organisation and yes the furniture is second hand and not perfect but yet been to there shops and much worse condition in there so dissapointed with bhf if you want new products don't make people wait in to do charitable deeds to be declined terrible never will i donate ever again to this charity that just want almost new quality and not willing to uphold true recycling principals aviod avoid avoid other charity's only too glad to take quality furniture that may be little sign of general use that they can sell without huge mark ups for checks by managers that make you feel awful to donate”

British Heart Foundation 1 star review on 18th September 2022

Posted 1 year ago

“Avoid! Complete waste of time and fuel. Rude booking and collection staff. Think they’re forgetting they’re a charity! Not as advertised at all.”

Posted 1 year ago

“My friend returned some items for myself to the Middlesbrough branch Which I had bought at the bishop Auckland branch They were far too big .when I tried them on. at home I buy nearly all my clothes from charity shops as I am a big girl So it's nice that I can return them for a refund if they dont fit My friend has refused to take anything back for me to Middlesbrough ,as the lady was not very pleasant I think she was the managers ,dark haired with glasses She wanted to know why I wasn't bringing it back Saying I got around a bit .because it was not Middlesbrough Also because ,there's not a lot of cash in the till also some trousers she returned she said they wouldn't sell them at their shop It was like a Spanish inquisition she said I do Get around a bit as I go to different hospitals for different appointments. And always try and have A look in whatever's charity shop is about So I think .terrible customer service .with that attitude”

Posted 1 year ago

“Tried to donate an expensive bedframe and they wouldn't take it because the inside (ottoman bed) had a tiny rip in the material. It didn't affect the use at a and you couldn't even see it unless you physically got inside the bed. Instead we had to throw a perfectly good bed on the tip. Waste of space and extremely rude collection staff. Will go elsewhere in future with donations.”

Posted 1 year ago

“Very grumpy and basically if it's effort for them to carry down the stairs they will not bother.”

Posted 1 year ago

“Collection service is appalling. I agree with all the negative reviews. The drivers were not interested in taking the larger item even though it’s in excellent condition. They kept finding fault with it! It’s so sad that it could be sold to someone who needs it rather than drivers being lazy and not taking.”

Posted 1 year ago

“Bought a sofa from BHF on Sunday - delivery was today. Rude delivery person... (Older 1 of the 2)aggressive, unhelpful. Had decided it wouldn't fit in my door before they tried. Consequently, I had to get them to try and he got angry and swearing in another language. Noticed rips and damage on the sofa that were not there on Sunday. He said they were there already. I believe that they had damaged it and didn't want it delivered. They broke my plant pot when leaving as they had no intention of getting it in my apartment. No apologies just nasty aggressive behaviour. I actually was so upset that I cried when explaining this to the complaints department. Absolutely disgusting behaviour. I will never use them or donate again.”

Posted 1 year ago

“I’m Homeless living in Temporary with the council I got a small fridge for £35 instead of £45 cos I said I would carry it back to the hotel when I got it back I found a £22 price tag under the £45 For a chatty shop it’s outrageous the prices they put on now I feel that I’ve been ripped off”

British Heart Foundation 1 star review on 29th August 2022

Posted 1 year ago

“After trying unsuccessfully to contact someone online and on the phone to come and give us a quote to collect some furniture from my deceased parents house, I finally visited my local shop in Wandsworth to make an appointment. No one turned up, no one answers the phone, I tried many many times. I was annoyed as I am busy and have to take time off to be at the house. Finally someone called to reschedule. They promised me this time someone would definitely come to give me a quote… guess what, another no show, no call or message and again no one bothers to answer the phone. I chose this charity because of my dads bad heart but they really don’t care at all. Save your time, chose another organisation!”

Posted 1 year ago

“Had large cordner sofa and separate 2 seater Italian leather . We’re kept in a room that was only used on special occasions . Delivery driver refused to take it . He said it couldn’t be sold . Absolutely furious at this , there was not a mark on it . In these desperate times for so many people what qualifications s do these people have . Will never donate or buy from again .”

Posted 1 year ago

“I will never donate to them again. Exactly the same comments as all these below. The driver had no intention of taking larger items saying they were damaged, or that that the bed (small single pine) needed dissembling ! I am so sad because a number of items will sell for quite a lot of money and l was gift aiding them all. Be warned”

Posted 1 year ago

“I had a table and 4 chairs in good condition.One chair did not have the fire safety tag but the lady on the phone said it would be up to the team who do the collections. They arrived this morning and when my husband said items at the back of the house and they would need to drive down a lane the 2 guys not happy and moaning.Furniture wrapped in black bags to keep it dry.One man started ripping it off and said table marked which it wasn't but could be painted.He was very abrupt and said taking nothing and drove off.The manner of these people is atrocious especially when poverty is on the increase.He said you could try another charity but to be honest not going through all that again.Furniture now broken up and taken to the dump. Really disappointed more about the attitude than the refusal.Remember this is ordinary members of the public who are only trying to help.”

Posted 1 year ago

“NEVER think of donating to BHF. I have now had two relatives trying to donate upholstered furniture (lounge armchairs) in PERFECT condition to have them refused; one relative was told the material was worn, the other that it was stained. This was totally untrue and insulting to two different house proud persons. They both have vowed NEVER to consider making ANY form of donation to the BHF and I will not do so either. I suggest you do the same and donate to one of the many other worthy charities. If I could give minus 5 stars I would”

Posted 1 year ago

“Yesterday my granddaughter went to the Pemberton shop in Wigan, her mum, my daughter, had recently passed away and she wanted to donate her mums clothes she chose the British Heart foundation because it was relevant,,. However on entering the shop she was met by a very rude girl who hardly looked at her, the girls response was to shout to someone else who was apparently the manager, who in return just shouted No. My granddaughter was really upset because she was trying to do her best by her mum, and these people didn't have the decency to look at her or even explain. Perhaps the staff in the Pemberton shop should be trained to show empathy with customers because none of us know what personal trauma someone may be experiencing, I'm disgusted. She did go to another charity shop in the area, and was treated with respect.”

Posted 1 year ago

“I was a volunteer at a BHF Furniture and Electrical store for a year, and I regretfully agree with all the negative comments below. I was taken on to help set up the eBay side of selling, and after a year of filling time doing other things (archiving, sorting the back of the shop, keeping the shop attractive and helping customers, whatever needed doing really), it became obvious that the management at the shop had no interest in me, my experience or my abilities. I used to run services at another national charity, as well as support volunteers in community engagement projects, and had 40 years' experience. Whilst I didn't mind dusting or pricing, that wasn't what I was interviewed to do. The manager in particular, was patronising and rude to me, and also many times to customers. I think there's a great mismatch between the larger charity itself, and the shops. The shops recruit people from a retail background with little or no experience of the charity sector, or of working with volunteers. It was only after being there a year that I accidentally met the regional volunteer lead, to discover there were no records of me on the system, and to hear about all the schemes supposedly running to support volunteers, none of which I'd heard of. The drivers are sub-contracted and so are running their own business which has nothing really to do with the charity. And yet the public's fist experience of the charity may well be the driver or a member of shop staff, and a negative experience will put that member off the charity for good. You have a big presence on the High Street. But it will damage your reputation if you continue to run the shops as a separate entity. Time to be a bit more joined up, BHF.”

Posted 1 year ago

“The BHF house clearance service is brilliant. Led by Kingsley from the Wandsworth furniture and electrical store, the two man team + Kingsley emptied our house in 7 hours and two truckloads. The two man team were on time (having called to say they were on their way), courteous, efficient and professional. But let me heap praise on Kingsley. From our very first chat when he explained how the service works, his survey visit to the house, the prompt issuance of a quote, and his personal assistance today… I could not have done this without his support, his charm, his hand holding and his hard work.”

Posted 1 year ago

“Went into the Reading store today with a large number of very good quality cds. I asked the woman at the till (who was busy on her phone) if she would accept them. The answer was ‘dunno s’ppose so’. I said if she couldn’t use them I could take them elsewhere. She grabbed them from me with not a word. My parting comment was ‘you’re welcome’. Part of me wanted to go back and retrieve them. It is the second time I’ve experienced this attitude. Needless to say I will not be returning there with anything in the future. I have always been supportive of this charity but no more.”

Posted 1 year ago

“Will never donate to them again refused to take 7ft oak dinning table due to a tiny scuff on side and a child's newish single metal bed due to a scratch on leg ,1300 pounds brand new still worth bout 400to 500 as is ,cheeky ,ungrateful people”

Posted 1 year ago

“We had a collection arranged for the morning-they eventually turned up at 15h00 and then cherry picked just the good stuff and refused to take other furniture and so no help to us whatsoever”

Posted 1 year ago

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British Heart Foundation is rated 1.3 based on 339 reviews