British Heart Foundation Reviews

Name: British Heart Foundation
Rating: 1.32

1.3 Rating 340 Reviews

6 %

of reviewers recommend British Heart Foundation

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1.3

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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British Heart Foundation 1 star review on 24th November 2023

Nick Booth

British Heart Foundation 5 star review on 21st July 2023

British Heart Foundation 1 star review on 2nd March 2023

Anonymous

British Heart Foundation 1 star review on 21st January 2023

Anonymous

British Heart Foundation 1 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted to donate our sofa which was in great condition ( used) had just few scratch marks from use,beautiful big sofa with double recliner and chaise.they just refused point blank Nd said we are not doing any service to BHF.extremely rude”

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Posted 1 year ago

“Absolute disgrace call themselves a charity shop...booked in a week ago to have my 3+2 leather sofa picked up today for donation...getting a new sofa delivered on Monday so all fitted in perfect...guys came out and told me the charity shop wont take it because the seat cushions are badly marked...if i thought my sofa was that bad i wouldnt even think of giving it to a charity shop...this would of helped someone who is looking for a sofa especially in these hard times and yet this charity shop refused to take it they shouldnt be taken bookings and then people waiting like myself to be told they wont take ...will never use The Heart Foundation again.”

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Posted 1 year ago

“Booked a pick up of sofa and armchair by phone to Witney store , man was very helpful and sorted it all for me , delivery drivers came and said it unfit for sale and they wouldn’t be able to make any money on it , all the covers had been washed and both items hoovered , one said it was not new enough , I advised that if it still new I would not be buying another , surely to goodness they would have helped someone out especially at this time of price rises , just as they were leaving one driver said people who buy from charity shops are fussy and don’t want rubbish , I will not donate or buy anything again from such a rude and rubbish company , I thought charities were supposed to help people to recycle but obviously I was so wrong !!!!!!!!!”

British Heart Foundation 1 star review on 15th June 2022

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Posted 1 year ago

“Lets start with if I could give half a s tar I would. We had arranged for a leather 2 seater recliner to be collected, the men turned up and went away empty handed claiming that the foam in the arm of the chair "was damaged". NO it it was just compressed/worn and needed to be replaced - if at all. Damage is Tears, rips, broken frames, in this case recliner not reclining! I am beyond livid. I wouldn't use you again! What do you expect on your blurb it states Used! Not brand NEW. We have now had to arrange for it to be scrapped. Your Charities loss I am sure will be someone else's find. Doesn't look like I am the only person with this problem. British Heart Foundation, sort your self out and stop being so ungrateful in this day and age!”

British Heart Foundation 1 star review on 7th June 2022

Helpful Report

Posted 1 year ago

“As real let down, after Booking Collection of 2 furniture items from Doncaster shop, I phoned and said I have several bags and boxes to add. Valuable items. Men collecting at c. 1.30 pm, with and empty truck refused to take as my more than one box, even though I had been told that my request for them to take more was supposed to have been logged. Phoned the store who said the failure to deal with the amendment properly was due to an new, autistic employee. Great. To his left me with a big problem. Delivery men, with an empty to truck at 2 pm did not care one jot about this. Also, I foolishly agreed to Gift Aid when booking the puck up. However, when I found out that is if I don't pay tax I'll have to pay 25% of the value of my donations in a Tax Bill, I cancelled my Gift Aid agreement and have email evidence from BHF if this. Collection staff put a gift aid sticker on the items I was donating. Shop said that the stickers were probably already printed when I cancelled my Gift Aid agreement. Not good enough. Excuses. Thus was a worse than poor, upsetting and stressful process with manpower who showed no interest or gratitude. Never Ever Again. Do not expect anything other than poor service, mistakes and ingratitude if you ever have to donate to BHF.”

Helpful Report

Posted 1 year ago

“Selected which items I wished to donate via the website which gave options for all sorts of things. Booked a provisional collection by BHF Andover for a brand new mattress, hardly used fitness machine, boxes of books, brand new pet cage (all of which their website says they are interested in). They phoned me to say they don’t want any of it. They didn’t explain why and when I asked them why they just said we don’t want it and were quite rude. Made me feel a bit embarrassed actually. I’ve now sold all the items on eBay for in excess of £200. This is £200 they could have made. I won’t bother trying to donate to them again.”

Helpful Report

Posted 1 year ago

“Iwent into .b.h.f. shop in lytham st annes today . I was.going .to buy a pair of .ladies .jeans . The price tag had been altered . And .couldent .make out .if they were £ 4 . 99 or £3 99 . I asked the cashier. She said they are ..£8 99. I said . They are from tescos . And it looks like £3.99 to me . So sorry idont .require them .. she called for the . Manageress. She . Said nasty to me whats wrong .with them . I explained. What the cashier had said .saying £8.99. She said very nasty .we don't. Sell jeans for £8.99 . I said thats what .she said .ask her . And then got nasty again to me .so isaid .please cancell them .idont require .this nastiness from her . She said . SAY .PLEASE .SAY .PLEASE . YOU HAVE A BAD ATTERTUDE .. isaid whats wrong with people here today . Iam not used to being . Spoken to like dirt . Where icome .from wouldn't. Talk to customers like this . The manageress . Should. Where you fro. Then .I replied . Liverpool .. she replied . Enough said .. making out .liverpool people was wrong .. isaid iwould take it up with head office she said you do that . Not .bothered . Icame out side the .shop iwas very upset .how she as a manageress had that attertude towards a pensioner customer .. while outside the shop .irelised she hadent given me a returns receipt. To my bank card . Iwent back into the shop . 2ladies were sorting out .in the back room iasked .politely if icould .speak .to manageress she then came out . Straight away . Nasty to me . OH . YOU .AGAIN . Isaid idont want any problem but could ihave the receipt. She printed it out and through it on the counter like iwas a dog .. ihave always donated lots of cloths . Furniture . Money .etc . To b.h.f. but never ever again .Will never go into the shops again . She was a manageress . NO REPORE TO CUSTOMERS .. SHOUTED AT ME .. in front of at least 10 customers she needs to go back to school and .learn some .manners after all its a charity shop . And and .Big. shouldent .employ . This type of person ... . .thankyou”

Helpful Report

Posted 2 years ago

“Terrible experience with a collection today from your Gravesend store. I will never donate or purchase again. Collection had been arranged for 2 large cabinets to be collected. Apparently they were too large?? Also a large double wardrobe ,- yes, you guessed it, too large. These perfectly good items will now have to be thrown away as there's no time to get them collected. Criminal waste and a shame for your stores when you could have made good money from them.”

Helpful Report

Posted 2 years ago

“We had an appointment booked to collect our sofa and on arrival they said it wasn't 'fit for sale'. This is in spite of us having it professionally cleaned beforehand, and it was originally bought from British Heart Foundation themselves less than 2 years ago! They were standoffish and appeared not to want to carry it downstairs so came up with excuses. We waited almost a month for an appointment to then have to break up a perfectly good sofa and take it to the tip for no reason because of it being just before having to move out. Feels completely ridiculous and adding to the issue of people just throwing things away. I won't even bother next time!”

Helpful Report

Posted 2 years ago

“Booked collection of Gplan dressing table. Was booked 7 days in advance. Spoke with driver day before to confirm time. When the 2 guys arrived they said they wouldn't take it because it wouldn't sell. I had an anxiety attack because I didn't realise they could reject items (i feel like more questions about the condition of the items would help with this) and then they took it anyway! Probably just to get away from me as fast as possible, but it was collected and that's all that matters”

Helpful Report

Posted 2 years ago

“Was told that resale value of goods donated would be subtracted from cost of clearance and any disposal. Was then quoted £750 which seemed ridiculously high. I found an alternative community initiative who were delighted to collect my items for free. 2 guys in a Luton van did the whole job in 3 hours.....but BHF wanted £750 on top of the value of my donations? Someone is making money here and I'm not sure it is BHF.”

Helpful Report

Posted 2 years ago

“Well...what an ungrateful, bone idle piece of work that came to collect my Moms dining table! He moaned and said it was damaged! It had about an inch square of "colour discrepancy" which could easily be rectified. After much head shaking he decided to take it. Then started huffing and puffing saying it was too heavy! There were TWO of them! So my nephew picked it up, took it through the front door and carried it (on his own) and placed it right next to their van for them! What an ungrateful charity, getting something for nothing and then charging the earth for it. Wish we had donated elsewhere.”

Helpful Report

Posted 2 years ago

“Wish I'd read the reviews before .I recently donated some of my mums furniture to the charity but had poor experience. The delivery guy got me to dust the items as he said he didnt really want to eat dust for breakfast it was just a bit on top of a tall cabinet that I had missed then on seeing there was one tiny door knob missing on the fire surround they rejected it saying we dont have the resources to make repairs?screwing on a knob ?? I think they expect way too much perfection forgetting they are a charity shop I'd never donate again .”

Helpful Report

Posted 2 years ago

“Purchased table and folding chairs. Customer service - great man help immensely. Table filthy when it arrived. They dragged it across floor and bent leveling screw which split the wood as well. Very shoddy delivery men. Not happy. ☹️☹️☹️”

Helpful Report

Posted 2 years ago

“Looking at all these reviews I am having the same issue. They are fussy and ridicoulous. They need to be shut down. I am not selling them something nor am i giving something of low quality. And twice theyve rejected it. And its experiences like this that sadly the reason people dont give to charity.”

Helpful Report

Posted 2 years ago

“As many people have already stated, please don’t waste your time donating to this company, as there’s probably way more deserving places your things could go. Was given a particular morning delivery slot, just for drivers to turn up at 7am, they’d called, but when I didn’t answer there seemed to be no initiative to at least call me back. Rudely interrupted a guest sleeping downstairs, and all that just to tell me they couldn’t even collect the items noted down, books that I’d put on my donation list had been taken off the list from the booking employee. All round waste of time, if I could give no stars I very much would. This was BHF Smethwick.”

Helpful Report

Posted 2 years ago

“Very bad experience. I had to re-booked twice and was a wasted of time. Two guys came and started to check the stuff and they only accepted to take the books. I had a double mattress, TV, baby Cot and a football table game. Nothing was worthy for them. I told them tell your manager to update the BHF Website in order for us to upload photos of our stuff to giveaway and do not waste out precious time. The store I booked a collection was Cricklewood, no way I'm going to book again for collection.”

Helpful Report

Posted 2 years ago

“If I could give no star, I would. Staff and driver at BHF Bromley are rude and seem to think they are doing donors a favor. I donated one of two sofas to BHF in Bromley. The 2nd sofa had a little rip and I said they could mend it and sell but they said they don't mend items and only wanted items saleable straightaway. The driver arrived to collect the good sofa and I requested that they help me put the 2nd sofa out in my back garden (I am a 62yr old disabled lady) and they said I had to give them a drink (alcohol) or £10. They were both rude and standoffish. I called the BHF to speak to Mark who told me that it was not part of their job to help me and that they could charge me for helping me move the sofa from my Livingroom to my garden. Mark was no better than his driver. He was rude and condescending in the way he communicated with me and there really was no reason to be rude. I told him that none of them needed to be rude and could have just said they don't do favors for customers. I did tell Mark from BHF Bromley, I would never again donate anything to BHF ever again and he said "fine!" There are lots of other charities out there and next time, I would offer the item for free on Facebook rather than give it to BHF.”

Helpful Report

Posted 2 years ago

“Horrible communication. They left funny message about my delivery i am trying to phone them back nobody pick up the phone. They not even kin to help with online form.”

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Posted 2 years ago

“Horribe service , I will not buy nor will i ever donate . They boys were late and i had ti phine the store , they came in and i put everything at the front door so it would be easy i swear one look he said no , he rudly said is a profitable charity . sofa in perfect condition , biok shelft , drawers , he said no we cant take it ,I said why not !!! Im not donating brand new stuff and people dont go to charity for brand new stuff he just said no . literally disgusting , your charity should go down forever , horrible attitude”

Helpful Report

Posted 2 years ago

British Heart Foundation is rated 1.3 based on 340 reviews