British Heart Foundation Reviews

Name: British Heart Foundation
Rating: 1.32

1.3 Rating 340 Reviews

6 %

of reviewers recommend British Heart Foundation

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1.3

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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British Heart Foundation 1 star review on 24th November 2023

Nick Booth

British Heart Foundation 5 star review on 21st July 2023

British Heart Foundation 1 star review on 2nd March 2023

Anonymous

British Heart Foundation 1 star review on 21st January 2023

Anonymous

British Heart Foundation 1 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a collection arranged for the morning-they eventually turned up at 15h00 and then cherry picked just the good stuff and refused to take other furniture and so no help to us whatsoever”

Helpful Report

Posted 1 year ago

“Rude and unhelpful driver. Refused to take more than a few items although a lady who had visited before said they would take everything. Will never use again. Not surprised all the reviews are so bad. Didn’t return phone call or tell us if they were even coming.”

Helpful Report

Posted 1 year ago

“What went wrong was, the Manager of your shop was very very rude to a paying customer. The lady only asked if she could reserve an item, she was fully going to pay for it, but just couldn't carry it then. Your Manager refused and basically told her there will be no way to reserve an item, because i won't have room in my shop to hold it. Which didn't make any sense at all. She just wanted half an hour to get her car to pick it up. What's wrong with these Managers, don't they know basic kindness to customer is common. I think her salary is being paid from our donations isn't it? She basically told the lady, take your items and leave the shop you are being rude to me I'm not going to answer you anymore. It's the Manager who was rude to the customer. She actually lost a sale because of her manner, I'm sure the woman won't be back.”

Helpful Report

Posted 1 year ago

“This is a charity close to my heart so am very sad to be negative about them. We recently moved and were donating some pieces of good quality furniture they came and took photos of furniture and the store manager (edgeware) agreed and collection was arranged. When the delivery drivers turned up despite their paper work listing all items they refused to take one of the items as it was large and they obviously couldn't be bothered. It seems collection is down to the drivers discretion so why waste peoples time coming and taking photos for managers to authorise when it is down to the drivers. As this was a few days before our move left us with furniture to clear and only a few days to do it and we ended up having to pay someone to dump the furniture for us. This was an added stress at a stressful time and ended up costing us sorry to say I won't be donating to this good cause again. Drivers were very rude and shouldn't do the job if you're to lazy to do it properly. 🙄”

Helpful Report

Posted 1 year ago

“If I could do no stars I would. We are clearing out a house of a decease friend and contacted BHF to collect some white goods and some furniture. At the first appointment they promised they would call 30 min before arrival. As we do not live at our friend’s house this would work as we can drive there in 30 min. The driver called on the day and said he was 5 min away! We said we could get in the car and get there as quickly as possible but he could not be asked to wait. We then rebooked and was given a 8am till 4 pm pick up slot. Again we do not live at our friend’s house so that is a long day to wait around. Especially when the BHF DO NOT TURN UP!! We called the provided number 4 times during that day, the first time leaving a messages. None of the calls were picked up and no call was returned. The email send the day before was not replied to either. The arrogance of this “charity” is out of this world. I wanted to give items to a good cause instead of selling it on eBay but this “charity” is pushing people to sell their stuff instead of doing the right thing. Do not use BHF ever find a small local charity or go on freecycle or eBay and make a few quid for yourself and the item being used instead of going on landfill”

Helpful Report

Posted 1 year ago

“Same as the other reviews. One of the collection guys made up his mind that my table wasn't sellable in the BHF shops. Waste of time. I will never donate to the BHF again.”

Helpful Report

Posted 1 year ago

“To Whom it concerns, Over the year we have giving loads to your charity, what with it being cash donations, clothes ,furniture ect…. I had a collection booked for today with the reference number “ 700W74-F220709478 “ we had made contact to the woking location yesterday with an update on our items as some had changed since we last booked a collection slot. I spoke to a lady and updated the list that is below to the following: 1. Dressing table 2. Mirror 3. Office Cabinet x2 4. 7ft Ladder 5. X2 large boxes bit and bobs Two men turned up around 9am today 22nd July. I personally found one of the men’s attitude rather rude. I first asked if he like to look at the ladder, he told me NO we don’t take ladders. He then went to pick up the x2 boxes from the living room both which had fragile on and it was like he picked them up and just dumped them on the ground out side, so not sure if any of the items we was donating broke. So as you can imagine at this point was not to happy with the service. They then came into the living room to look at the dressing room table and mirror. He told me cant take that look damage here, look this not good, how we meant to sell this! I mean very rude in the way he spoke about items we was giving away and he could have choose his words differently. We both felt let down by the people collecting the items today, and will not be using again, and also will not be donating items or cash any more. Very disappointing, and I hope they don’t speak to other people like this, maybe they meant no harm but maybe choose words differently. Not nice when some one is putting down items you have had in your house for years and maybe have connection with from family whom passed away and for them to say ….well not going there but shame on them today. Kind regards Simon”

Helpful Report

Posted 1 year ago

“Seems like most of the experience I had today is voiced by many others . Won't be donating anything again .”

Helpful Report

Posted 1 year ago

“For the second time I've used BHF. I won't again, for the second time delivery men were not respectful of my home. They struggled to get 2 small recliner chairs in, they had to take door nobs off for some reason, throwing the f word about because they had to put the door nobs back on as we couldn't, the f word was used throughout the house, no consideration for being around my 92yr old relative and my learning disabled daughter in the other room, continously complaining to my wife about what's not there job, they should take it up with management, won't be using again I'm afraid.”

Helpful Report

Posted 1 year ago

“I am really annoyed waited two week for a collection of a dark wood display cabinet. 2 men came today not interested willnot sell So we are not taking it. No problem I have only waited two week thinking I was helping a Charity Why the help didn't you say this when I rang to book collection. Tell you they are not interested. Why.employ.people to collect. It's not going to be brand new. We are trying to help raise funds for a Charity. So annoyed now I have to start again and I have to pay to put my new furniture in storage because I had it delivered to coincide with the old unit going. Angry angry 😱😱😱😱😩😩😩😩😢😢😢😢”

British Heart Foundation 1 star review on 9th July 2022

Helpful Report

Posted 1 year ago

“Requested collection of three piece suite. Guys arrived took photo and sent to manager. Rejected due to fading. The suite was not faded it was sunlight from the photo.. Will never use again. This is not a charity but a business seeking only the very best items for resale”

Helpful Report

Posted 1 year ago

“Absolutely disgraceful. I was donating furniture and good quality household items from my late parents house. Some items were like new. The collection people took one look at a large display cabinet and said they wouldn’t take it as it wouldn’t sell in store. I was appalled that a charity is turning down good quality furniture and therefore sent them away without offering the other items. I’ll find a charity that actually deserves to have such donations. Would never support this charity again.”

Helpful Report

Posted 1 year ago

“I bid on ebay for a sewing machine. I was very excited and happy when I won! When it arrived it absolutely stank of smoking which had not been mentioned on the website. I was totally prepared to put that aside, but then I tried to operate the machine; total nightmare! Nearly everything that could be broken WAS broken. I received a full refund as when the BHF saw my photos they 100% agreed. My point is; the British Heart Foundation is a respected charity and needs to ensure their sellers get it right”

Helpful Report

Posted 1 year ago

“Purchased an item of clothing from the Keighley store. Elderly lady on till practically forced me to give a donation on top of the purchase price in their shop today. I said I would see what I have in my purse she suggested £1. I started to put a donation in the collection box, she shut the till and said ‘that will be a no then’! I do not expect to be embarrassed into making a donation, when I have just purchased a donated item. Left feeling offended!”

Helpful Report

Posted 1 year ago

“Absolutely dreadful experience today from two BHF employees. They were rude and unhelpful. I had booked several items of furniture to be collected and they refused to take a perfectly good sofa bed saying it wasn’t good enough and a wall unit, which didn’t have a mark on it, they said they wouldn’t be able to sell it and refused to take that. I think they just didn’t want to carry the heavier items down the stairs. I will never donate to this charity again!!!!!”

Helpful Report

Posted 1 year ago

“The manageress in Thornbury is not a nice person at all! I’ve donated numerous items to them as my dad died aged 64 and my grandad aged 48 of heart failure”

Helpful Report

Posted 1 year ago

“An avoid button would be more appropriate. Rude, then didn’t want the furniture because of a small mark and usual wear and tear. I was told on the phone this would be fine! It had all its fire labels and is not in bad condition plus it is second hand after all! I’m not happy because it’s a good sofa! So now instead of someone being able to get some use out of it, I’m going to have to dump it! Seemingly this charity doesn’t take anything that’s not in perfect condition and it looks like they don’t care much for our environment. Obviously if someone is giving a sofa to charity then there’s a real chance that they need it picked up for new furniture to be delivered. So when they arrange a pick up they should say they only accept things in immaculate condition. Very unsatisfactory and unfair service.”

Helpful Report

Posted 1 year ago

“Absolutely terrible service! Booked a collection so they could pick up two bookcases in great condition, as well as barely used clothes, books and DVDs! They confirmed all of this, then told me they couldn't take the clothes, books and DVDs, even though they confirmed it beforehand and they didn't have any complaints about the conditions. Also, they damaged the walls in the hallway when taking the bookcases and for some reason left some of the boards behind without even telling me, my roommate had to let me know that they were blocking the house door hours later!”

British Heart Foundation 1 star review on 21st June 2022

Helpful Report

Posted 1 year ago

“I have booked for BHF to collect my corner sofa today and they’ve refused saying that the sofa has marks (obviously as it is a second hand one).Tomorrow I have booked for the new sofa to be delivered so it is all messed up. I will never donate to BHF and I will never buy from them again. I am so sorry as it is a big disappointment. I have attached few photos for everyone to see the condition of the sofa they’ve refused! Shame on them!!!!”

Helpful Report

Posted 1 year ago

“If I could give a zero rating I would. Booked a collection early last week for very good condition and extremely comfy armchair, complete with fire labels. They arrived today and took one look at it and said they can't take it as it is part of a suite. We bought it as a single chair for our home office but it is now surplus to our requirements. There is no mention on the website that they don't take single armchairs. They are far too fussy about what they take, this could have gone to someone wanting a single chair. I will not be donating anything to BHF ever again. What a waste of time.”

Helpful Report

Posted 1 year ago

British Heart Foundation is rated 1.3 based on 340 reviews