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Bioglow Wood Fuels Reviews

4.7 Rating 498 Reviews

93 %

of reviewers recommend Bioglow Wood Fuels

Company Reviews

Product Reviews

4.7

Based on 498 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bioglow Wood Fuels:

Our mission is to bring quality wood fuel, via the internet, direct to customers and wholesalers, at the most competitive prices in the market. We are able to fulfil orders from single test boxes to thousands of tonnes of wood pellets, heat logs and kiln-dried logs.

Visit Website

Phone:

020 3002 0359

Email:

info@bioglow.co.uk

Location:

23, Whitestone Way, Croydon
CR0 4WF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company to deal with, excellent products and fast delivery. Excellent customer service.”

“2nd time I have purchased a pallet of pini-kay from bioglow. Excellent customer service and a price that cant be beaten.”

“Fabulous company with really good customer service. Brilliant heat logs that really warm up the house and are environmentally friendly.”

“The pellets are excellent with very little dust, the price is very good esp with free delivery which is a huge bonus in this Post Code for anything delivered. I like the 15kg bags rather than 10kg as it means less handling though the bags are a little flimsy and three were leaking pellets on delivery. Delivery was slow compared to local supplier but quite acceptable considering my location and the van driver who delivered, Angus the manager from Menzies Oban depot, was really excellent in even helping to unload and stack the two full pallets. Tracking worked fairly well and I was satisfied with notification of the delivery date and time. All in all I am very happy with the product and service.”

“Our last delivery was excellent in every way, but the previous one last year was very disappointing, as the pallett had been left in the rain prior to delivery, and a lot of the logs had swollen and were crumbly and messy. No apology received at all following my complaint.”

“Great Service”

“Always helpful, responsive service and rapid delivery. The heat logs are excellent and I've been burning them in our stove for years now.”

“Amazing product (Fine white RUF Logs) which lasts for such a long time in our stove. Customer Service was brilliant whenever I needed to speak with them about delivery, and shipping was quick and efficient. I can't recommend Bioglow highly enough.”

“very good product with quick efficient delivery free even to the highlands of scotland.”

“no stock on reordering”

“Love bio glow, order a 1/2 pallet of RUF biologs last year and a full pallet this year. Better than burning logs saves on kindling and starters and sustainable too.”

“Arrived on time, Quality good”

“easy to use website, wood pellets arrived ahead of schedule.”

“We purchased the white RUF logs and found them to be excellent, far superior to any other logs, the service of the Compsny is also excellent.”

“Very professional and helpful service that go above and behond to keep the customers content. The Fuel I was supplied ticked all the boxes it said it would I am very pleased.”

“Excellent fast service. Price did increase on my last order but Bioglow has always been cheaper when I do a comparison with other providers.”

“Good value and smooth service!”

“Excellent service and quality: I can recommend Bioglow.”

“Great service”

“Excellent service”

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Bioglow Wood Fuels is rated 4.7 based on 498 reviews