Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service rude advisors and staff. They currently do not offer 4g despite using EE network who have said that it is simply a decision by virgin not to offer it to their regular customers. Cant get a straight answer from them they dont seem to care about their loyal customers very poor.”

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Posted 11 years ago

“After having the worst experience with virgin media, I would like to tell all virgin service users to be more careful as virgin has dramatically. it use to be one of the best service providers but now that they got market and don't care about their customers any more. They have started misleading customers and not telling them what to expect and most of their agents have no respect for customers who pay their wages, they rather being arrogant to customers. You guys said calls are recorded for quality and training purposes. I will then ask my conversation to be listen to by the authorities and confirm to me if that is how agent should talk to customers who have a genuine query. I hope some one will contact me for this.”

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Posted 11 years ago

“virginmedia customer service excellent. Getting to speak to someone, challenging.”

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Posted 12 years ago

“customer services have not replied to letters or emails since the 8th September, does anyone actually work in customer service?”

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Posted 12 years ago

“customer service crap! Not only phone sent 2 repair that wasnt no phone from 19-26 Sept but still pay tariff 4 that time. Wrong”

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Posted 12 years ago

“Great customer service just now from virginmedia's James in the Scottish call centre - just how it should be :)”

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Posted 12 years ago

“Absolutely awful customer service on the phone and still haven't resolved our problem!!”

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Posted 12 years ago

“virginmedia customer service Fail Waiting for installation since 8am. Haven't gotten a straight answer from 3 different people.”

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Posted 12 years ago

“terrible customer service, problem with my phone - keeps hanging up, spoke to complaints line, phone hangs up and no call back”

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Posted 12 years ago

“I've still heard nothing. Could I get some useful customer service for a change please?”

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Posted 12 years ago

“just had the best customer service off your boy Daniel from Middlesborough. Keep it up !!”

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Posted 12 years ago

“very unhappy. Lied to and now being called a liar too. Great customer service. Will be taking this further. not pleased”

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Posted 12 years ago

“.virginmedia absolutely terrible customer service! been lied to all day!”

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Posted 12 years ago

“no it's an account problem and inept customer service has not helped! Still no services!!!! dissapointed”

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Posted 12 years ago

Virgin Media is rated 1.2 based on 2,414 reviews