Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with VM 12 years, just got my bill and it has gone up £11 a month more, that's £57.50 for the lowest package, which I think is a disgrace. I phoned them when I got through, only to be told they cudn't help me and that would be the price, so goodbye Virgin Media, don't go with them.”

Helpful Report

Posted 6 years ago

“Avoid Virgin Media like the plague. Their customer service is the worst I’ve ever experienced. Regular 40 minute waits to speak to somebody and when you do they go out of their way to be as unhelpful as possible. Mr Branson these guys are severely damaging your brand.”

Helpful Report

Posted 6 years ago

“Customer service representatives are vile and very rude! Not helpful and try to increase the price during a 12 month contract from £50 to £78!! Avoid at all costs, horrible people, terrible service and rubbish tv and broadband. Wifi isn't what its meant to be, always going on and off, tv doesnt record correctly and overall rubbish!! They also take up to an hour to answer the phone (if they answer) and they are not helpful at all! Bad job virgin! Robbing b@**@*ds.”

Helpful Report

Posted 6 years ago

“Took 4 days to actually get through to the. In line for 15 mins and guess what through to Indian spoke to woman less than 2 mins. She then decided to patch me off to someone else so I was on hold again for 17 mins . Absolutely disgusted. No WiFi for days I asked just send me out a new router. No they do that”

Helpful Report

Posted 6 years ago

“Just plain awful. Rather than cancel they sign you up to a new 12 month contract. Don't take my word for it. Just search online”

Helpful Report

Posted 6 years ago

“YOU HAVE BEEN WARNED YOU HAVE BEEN WARNED! I am sitting here a month after giving VM notice of leaving and still they are messing me about I have contacted them 6 times over that month to tell them I am leaving and now still they say after all that time there is an issue, so my advice to anybody would be DO NOT USE VM !!!”

Helpful Report

Posted 6 years ago

“Virgin media doesn’t care I have had one of the worst experience with this virgin media company. I called them 3 times in 2 weeks and they said an engineer will call and come but no one called. Now when I called them the call centre team and manager said , the service is not available on that postcode. The annoying part is that they are providing service just next door. And not in new build house where I am based.”

Helpful Report

Posted 6 years ago

“I wouldn't give one Star! Avoid these ( if not already a victim). The Broadband is awful, been like it for months on an off, after a large number of complaints I get no help! All they care about is payment. I have Cancelled 3 TIMES! And still not honoured! These really are crooks and need looking into. JUST AVOID!!!”

Helpful Report

Posted 6 years ago

“RIP off company. Up to 50% cheaper for new customers than existing. Be warned.”

Helpful Report

Posted 6 years ago

“- The customer service agent has a poor product knowledge - 80% of customer service agents are rude and arrogant - Guranteed waiting time on the customer service phone line is 18 minutes and upwards - When I cancelled my order they could not produce a written conformation - When I chose the option to leave their service on the customer service line, the phone was cut off immediately, I suspect it was a deliberate design to prevent customer from leaving i.e. if you lost patience then it will live you with no choice but to stay with them. - Because of he poor customer service experience, I decided not to proceed with the order. I don't have confidence in them.”

Helpful Report

Posted 6 years ago

“Internet has intermittent problem ongoing for months Each time have to ring and have to hold for over 40 mins each time”

Helpful Report

Posted 6 years ago

“Received an email from virgin media telling me my bill will increase in oct by £3.50. I have just rang virgin at 7.30pm and explained to them im on a fixed contract for 18 month. They told me they don't do 18 month contracts but in the terms and conditions it states they do so they have lied to me there. When I signed up to virgin media broadband the sales rep stated to me that it was a 18 month contract for vivid 350. Now they are telling me its only a 12 month contract but that's not what I signed up to. As I have a £7 loyalty bonus which I have for 18 months which runs along side the 18 month contract what the sales rep told me so there for the sales reps are lying to customers and obtaining their money though deception which is fraud. Virgin media are an utter disgrace.”

Helpful Report

Posted 6 years ago

“Awful Internet service. Offline constantly despite being reported this still continues. Customer service work off a script and cannot deviate. No one cares.”

Helpful Report

Posted 6 years ago

“Dreadful, do not under any circumstances consider going with these jokers. They will sign you up then on install day say "Sorry, can't do it for 2 weeks" leaving you high and dry without service. Their call centre is beyond a joke, with absolutely zero understanding of customer service (off shore, say no more).”

Helpful Report

Posted 6 years ago

“It would have been a -1 if possible. My wife and I accidentally ordered the same package at the same time. Three calls later they still had not got the message that one order was canceled and had to be told to refresh their system. Completely incompetent staff who lied and said the issue was solved only to be told that it was not when calling again later. The delivery date is now pushed out to unknown date. Will never use again and recommend everyone to stay away!!!”

Helpful Report

Posted 6 years ago

“Virgin use the same trick that sky use by not cancelling you properly and then bill you vast amounts of money when you leave them. Will never use virgin or sky again.”

Helpful Report

Posted 6 years ago

“I spent more than two and a half hours being passed from department to department and then when I was put through to David Seaton he far exceeded my expectations. David Seaton, in Customer Services, is a credit to Virgin - it is unfortunate that other members of the Virgin customer services team are not as efficient, helpful and personable as he is. Thank you once again.”

Helpful Report

Posted 6 years ago

“Appalling customer service, condescending, very pushy and intransparent. a total tip off. I am switching. Shame on Richard Branson! Sort the company out!!”

Helpful Report

Posted 6 years ago

“I will try to keep this short but it is difficult as there has been so much wrong. I was with Sky for 10 years and left due to poor service and high costs. I REALLY REALLY REALLY wanted Virgin to be better...so much worse! I can forgive the clunky TV interface and the disappointing wifi reach. What I can't accept is my broadband dropping almost every month and a poor response to my issues. Cut a long story short, after being without broadband for almost 3 days and numerous calls to Virgin, I was told they could get an engineer to me in 5 days. I was told the broadband might come back within that time but how can i trust it wont go again after so many issues!?!?! I asked to be put through to customer services to cancel my contract. Rather than empathy and effort, what I discovered was a psychopath who was more interested in quoting me regulations than being useful. Despite my protestations that I was leaving due to virgins poor service, I was told I would be charged £150 to leave my contract early. I was also told that Virgin have 30 days to solve a problem before they classify it as a justifiable reason to leave. I refuse to give Virgin £150 for nothing so will be leaving at the end of my contract. I expect more for £90 a month!!!”

Helpful Report

Posted 6 years ago

“Very Rubbish Services we are customer with NTL before virgin took over, our contract that time is 25 pounds now it is 47 pounds they telling broadband is 100meg but we are only getting 45meg Complete nightmare about customer services we have try to call them holding the line for more than 1 hours and getting cut off rubbish we are leaving”

Helpful Report

Posted 6 years ago

Virgin Media is rated 1.2 based on 2,414 reviews